HT1414 how to recover my hanged iphone

my iphone was hanging frequently. when i take to mobile store they recovering my iphone through system. can i do it through my laptop. and how?

Was the Support Article you linked from not Helpful..?
Use iTunes to restore your iOS device to factory settings

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    Recover data from iPhone with iPhone Data Recovery
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    My brother use my one of apple id and when I go to create an new account for him and activate hes iphone again, I restored and all hes contacts deleted.
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    If contacts were synced to iCloud, sign back in with the original ID.
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