HT1414 I forgot my password  I cant restore because I  can't turn off find my Iphone

I forgot my password.  I can't restore the settings because I can't open the phone to turn off find my Iphone.  What can I do?

If you have Find My Phone enabled then:
Is Find My Phone turned on?
You'll have to login to iCloud.com, from any computer, locate, then erase your phone. Once done, restore from backup, if you have one.
That's the only way for you to fix this.

Similar Messages

  • HT1212 forgot my iphone passcode and cannot restore because I can't turn off Find My iPhone in iCloud.

    Hi
    Please help with the subject matter:
    Forgot my iphone passcode and cannot restore because I can't turn off Find My iPhone in iCloud.

    What can I say...it's a brick..
    Visit your carrier and see if you can trade it in for a new phone..

  • I can not restore because I can not turn off Find my Iphone

    Hello,
    I'm using iphone 5 with ios 7. I just upgraded ios 7 today. after upgrade I realised that passcode was activated before upgrade I was not using that feature. I forgot my passcode so I got my phone disabled for a while. I searched the discussions and saw that I need to restore and then restore from back up to have the passcode to disable. When I try to restore my phone I got the below message:
    Find My iPhone must be turned off before “Jean” can be restored.
    Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone.
    I can not turn off Find my Iphone because my phone locked and I forgot the passcode.
    Anyone can help?

    Follow the steps above to remove it from the account, but then
    "After the device has been removed from the account, turn it off by pressing and holding the Sleep/Wake button located on the top right side of the device. Then restart your device and proceed with device setup as you would normally. "
    See this tech note for the official statement:  http://support.apple.com/kb/TS4515

  • Downloaded ios7 now iphone 5 completely locked. Can't restore because I can't turn off find my iphone. Help

    Worked fine for a couple hours. Now I can't swipe to unlock

    Hi there jolss, 
    Welcome to Apple Support Communities. 
    From what I gather, your iPhone 5 is disabled and it’s showing a blank black screen. Try plugging your device in and letting it charge for at least 10 minutes or resetting it as suggested in this article: 
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    If the issue persists, use this article as a guide for restoring the iPhone from recovery mode.
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    Take care,
    -Jason

  • I have forgotten my iphone 4s passcode but when i go to restore i am told to turn off find my iphone which i cannot access

    i have forgotten my iphone 4s passcode but when i go to restore i am told to turn off find my iphone which i cannot access

    The following gives instructions on how to turn off Find My iPhone from iCloud: http://support.apple.com/kb/PH2702

  • How can I turn off find my iphone if I don't remember my apple Id and my email but I know the password

    How can I turn off find my iphone if my Iphone is not working and I don't remember my apple ID or my email account, but I know the password.

    The following may help you find your Apple ID: https://iforgot.apple.com/appleid
    If that doesn't help, contact Apple support: Apple ID: Contacting Apple for help with Apple ID account security

  • I can't remember my old apple-id and password so I can't turn off find my iphone. How can I turn it off?

    I can't remember my old apple-id and password so I can't turn off find my iphone. How can I turn it off?

    Find your AppleId: http://support.apple.com/kb/HT5625?viewlocale=en_US&locale=en_US
      https://iforgot.apple.com/appleid
    Forgotten passcode or disabled because entered incorrect passcode too many times:
      http://support.apple.com/kb/HT1212?viewlocale=en_US&locale=en_US

  • Trying to restore ipod, telling me to turn off find my iPhone?

    I forgot my ipod touch password, so I wanted to restore a backup. Whenever I press restore a backup, it tells me to turn off "find my iphone". However I can't do this becuase my ipod touch is disabled, and I don't know the password. Thanks beforehand!!!

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        

  • How can i turn off find my iphone without a password

    I have a I phone 4 last week it just stop working no internet But i still have 3 bars at the top i can still use facebook  no moving post i cant log in to anything
    i thought it had been blocked cant face time cant reset back to factory settings can receive text can anyone HELP wont up date

    Try to do hard reset.
    Press and hold the Sleep/Wake button
    Press and hold on the Home button
    Keep holding both buttons until the display turns off and back on with Apple logo on it.
    Your apple id and password will be required before you can turn off find my iPhone feature Find My iPhone Activation Lock - Apple Support

  • How can I turn off find my iPhone to restore when it won't let me into my phone settings.

    I went to use my phone last night and suddenly it says activation is required (which I'm not sure I understand alone) but I began to go through the steps and it says it can not activate because the beta has expired and I need to do a system restore. So I proceeded to do the system restore by plugging into iTunes and it tells me it  cannot do a restore unless I turn off find my iPhone but my phone will not allow me to look at any settings other than my wifi settings in its current state. How can I turn this off to proceed and what is going on with my phone in general?

    Force it into recovery mode to restore it as explained here: If you can't update or restore your iPhone, iPad, or iPod touch.  Sometimes you have to do this more than once to be successful.  After restoring, you'll have to restore an existing backup, if you have one.

  • HT201252 How do I restore my iPhone when I can't turn off find my iPhone

    My phone 6+ has completely frozen out.  It will turn on but there is a flicker at the top of the screen and no screen touching works.  So I can't get past the security screen.  No water damage, no magnet, not even dropped.  It just stopped working one day.
    I've tried to restore factory settings via iTunes, but it says that I have to turn off 'find my iPhone' first, which involves turning on the phone to do so, which the phone won't let me do!
    How do I restore my factory settings?

    If it is powering up, and assuming it then connects to your wireless or wifi network, you can log into your iCloud account in a computer browser and remove it from your listed devices there.

  • How can I turn off "Find My iPhone" in order to restore my phone if forgot my Passcode?

    I'm trying to restore my iPhone 4S because I forgot the Passcode. I got a new 5c but when I went back to my 4s, I forgot my Passcode and now it is disabled and it says "Connect to ITunes" but iTunes says that "Find My iPhone" must be turned off before it can be restored, but I can't turn that off if I can't get into my phone. What do I do?

    u may try what kappy suggested or
    donwload a stock firm ware of your iOS from any external site
    switch of your iPhone
    put it in recovery mode ,connect to a pc/ mac with iTunes
    open iTunes if it did not open on its own
    it should pop a message saying "iTunes detected a iPhone in recovery mode"
    click ok or hold option and click on restore
    it pops up a finder window just select the firmware u downloaded
    and let the magic happen
    afterwards u can sync but don't restore from a back up it locks ur phone again

  • HT201263 i cant restore my phone, I keep getting a message to turn off find my iphone, cant get into it b/c my daughter change the password and doesn't remember the password

    help, i need to restore my phone, I keep getting an error to turn off find my iphone,  I can't get into the phone b/c my daughter change the password and doesn't remember what she changed it to.

    Remove an iOS device or Mac on which you can’t turn off Find My iPhone
    If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com.                        
    Note:   If you have an iOS device, you can also remove your device by first erasing it—just follow the instructions below to remove a device you don’t have. You can later restore the device from an iCloud or iTunes backup.                            
                               Turn off the device.                       
                               Sign in to icloud.com/#find on another computer with your Apple ID (the one you use with iCloud).                                                      If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.                       
                               Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete (x) button next to the device.                                                      If the device comes online again, it will reappear in Find My iPhone. To make sure your device doesn’t reappear, turn off Find My iPhone on the device (follow the instructions above to remove an iOS device or Mac), or if you have an iOS device, you can erase it, then remove it (follow the instructions below to remove an iOS device you no longer have).                          

  • How do I restore when I can't switch off find iphone?

    I have just upgraded to the iphone 6 plus, wanting to restore my old iphone 5 so I can sell it but because the sim is no longer active I can't turn off find my iphone to allow it to restore, any ideas to get around this please?

    Log into your iCloud account on your computer and remove it from "Find my iPhone".
    Follow this article: iCloud: Remove your device from Find My iPhone

  • HT1414 forgot iphone 4 passcode  and I cant restore when connected to my computer. I get a message that says cant restore until I turn off find my iphone for the device, but I did go into icloud and erased the device. help plz!

    I forgot iphone 4 passcode  and I cant restore when connected to my computer. I get a message that says cant restore until I turn off find my iphone for the device, but I did go into icloud and erased the device. help plz!

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    7. iOS - Unable to update or restore
    Forgotten Restrictions Passcode Help
                iPad,iPod,iPod Touch Recovery Mode
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
    Also, see iTunes- Restoring iOS software.

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