HT1414 I got an error message "error 21". While restoring my I phone via ITunes
Suddenly, my iPhone 5 stopped working and gives me blinking apple sign
Continuously.
I connected to iTunes to restore, then ITunes made necessary software updates.
As soon as it finished, it starts to explore and then stopped on a message error
21.
So I could not restore my iPhone.
What should I do?.
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process.
FollowTroubleshooting security software issues to resolve this issue.
In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Similar Messages
-
I have tried to restore my i phone via itunes after doing the update and it keeps giving unknown error occurred (3194) please help
Hello Sam-marchesi,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error3194
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Best of luck,
Mario -
HT1414 how to resolve error 1015 while restoring iphone3g to 4.2.1
How to resolve error 1015 while restoring iphone 3g to ios 4.2.1
This error is returned by jailbroken iPhones. Sorry, can't discuss such iPhones as per terms and conditions of this Forum.
-
I have unlocked my iphone and when tried to upgrade it, i got an error, so i restored it.But i was not able to activate my iphone 3gs now...it is showing a message like ' sim card not found'..please help me with this regard
Try popping out the SIM card and turn off the phone.
Pop in the SIM card once again and turn on the phone, make sure that the SIM card is placed and seated perfectly in the tray!
Tell me how did you unlock your phone!? -
After backing up, iTune was restoring and it showed the error message "An error occurred while restoring this iPhone (-50)".
I have two iPhones; iPhone 4 and iPhone 3GS.
I successfully upgraded my iPhone4 to iOS 5 with iTune on my Window XP. Everything works well.
So, I tried to upgrade my iPhone 3GS as well (with the same iTune on the same computer). After backing up,
iTune was restoring and it showed the error message "An error occurred while restoring this iPhone (-50)".
I tried to unplug and plug the iPhone. but iTune showed the same error when I click "contrinue restore" button.
I think backup file would still exist on my computer and I want to restore them all.
Please help me to fix the problem.
Thanks,Hi...
Click here > iTunes: Advanced iTunes Store troubleshooting
Then click: Specific Conditions and Alert Messagers
Then click: Error 50 ... -
iOS 5 seems to work on my ipad, but apparently something went wrong when restoring. I lost music and movies, and when I connect the ipad to my macbook, I get the message that itunes was interrupted when restoring. I try to restore again and I get the message "An error occurred while restoring this iPad (-50)." What happened and what should I do?
I have had the same issue since day 1 of the ios5 installation. I always hit "Cancel" and then the iPad eventually shows up again in iTunes. Then a few hours later, I get the same message again. Annoying, but I've not found a way around it.
-
I got this error prompt while trying to update my ipad 2: Ipad software update server could not be contacted or is temporarily unavailable
Try posting to the correct forum.
This is the iPhone for the Enterprise forum... there is nothing about the issue that appears to apply to using an iPhone in an Enterprise (corporate) environment.
Try posting to the iTunes for the Mac forum. -
How to fix error 2? my phone got it when firming software update while restoring.
How to fix error 2? my phone got it when firming software update while restoring.
Hi Elzani Jasmine,
Thanks for getting the error number. Here is an article for suggestions with specific error numbers.
Resolve iOS update and restore errors
http://support.apple.com/kb/ts3694
Note it links to the following for things to try first.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/TS1275
Thank you for thinking of Apple Support Communities for your support needs.
Nubz -
I have installed 0S5 but restoring the backup doesn't work. the following messages appears: An error accurred while restoring this iphone (-20), followed by another message: because the backup was corrupt or not compatible with iphone being restored (my iphone is 3GS), I tried restoring the factory settings and then restore the backup, but the same problems and I have lost all my contacts, pictures etc
Hi Ckuan,
Thanks a lot for your advice.
Deleting the correupted back up means to delete the information of one month since the last back up I made is one month ago.....right?
This back up I made right before I restored my iphone. During the restore however my OS was upgraded to 5.1.1. and reading the comments on the internet it seems I am not the only one whom experience this problem.
Can it be that if I downgrade my OS back to 5.1. the back up will not be considered as corrupted? If so, how do I downgrade the iphone?
Thanks in advance. -
I'm trying to remove my Windows partition and delete Boot Camp altogether off my laptop. When I try to remove the partition, I get an error saying "An error occurred while restoring the disk to a single partition."
Can someone please help?Boot from another hard drive or DVD and repair with Disk Utility.
-
Error occurred while restoring from the TimeMachine backup
I have an brand new HD that I want to restore from TimeMachine.
Erased and partitioned this brand new drive. Created 2 partitions and formatted as “OS Extended Journaled/ GUID.”
Did a “Command R recovery boot” and went through the steps to backup from TM to my new HD.
15 seconds into the restoration process Msg. reads:
“Error occurred while restoring from the backup.
Restart your computer and then try restoring again.”
Trouble shooting:
Luckily my original files and initial boot drive that TM was backing up from remains fine and I performed some more TM back ups as well as a TM backup onto another drive as well.
I even tried restoring to another empty drive with older backups and backups off of another HD and got the same error message.
All my BU’s and BU attempts have been within 10.7.3 on the same MP.
Thank you in advance for any help!!These are the four hard drives I am using for troubleshooting:
1. Internal new 1TB drive
2. External erased and reformatted 500GB firewire drive
3. Internal original 500GB drive designated for TimeMachine with
~200Gigs of successful backup (Including entire bootdrive)
4. External erased and reformatted 300GB drive that I told
TimeMachine to back up to for testing purposes.
I have only erased and reformatted the first 2 empty drives to use as a future boot drive once I can finally restore from my TimeMachine files to one of them successfully.
My troubles all started when I couldn’t get my cpu to boot from my initial boot drive. That’s what has put me on this track. I have since repaired that boot drive with DiskWarrior to perfect order.
Through a lot of my trouble shooting, I have left that initial boot drive in but have since taken it out. I don’t have lion installed on any other drive. Again, my 2 test drives are empty.
I don’t know how long this old boot drive will remain in perfect order and am glad I have found that I cant use TimeMachine on this side of needing it desperately.
Pondini- Thank you again for hangin' in there with me. I think I understand your last recommendation:
Do I load a new copy of Lion from this location?:
http://itunes.apple.com/us/app/os-x-lion/id444303913?mt=12&ls=1
The suggestion of “coping the installer” is to have a hard copy like I used to in SnowLeopard etc. for a faster future install? -
Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"
I have tried to restore my contacts and company data at least 20 times and every time half way through THE iPAD REBOOTS! When it boots back up it is at the brand new iPad screen.
This makes me angry as I do not use the iPad for fun and games. I use it for business. My company data and records for the last year are gone. ALL of my out standing customer invoices are gone. ALL payments received are gone! ALL Business contacts and emails ARE GONE! All my company, personal email accounts and settings ARE GONE!
What am I supposed to do now? In 6 hours I have to get on the road and conduct business with a empty blank factory out of the box iPad. How am I supposed to know who owes me money or who has paid their bills Apple? All of my meetings and calendar dates are GONE!
Everything was supposed to be backed up and restored after the update!
Question???WHY DID YOU MAKE THIS UPDATE WIPE OUT ALL SETTINGS AND APPS ON THE iPAD??? All the other updates left everything on the iPad intact and ONLY upgraded the IOS,and when it was done everything was still there.
Yes! I have done everything. Rebooted computer, checked for updates, Hard booted iPad, Factory restored iPad to ios 5 twice, tried every usb port I have, unplugged all other usb components.
Everytime half way through "Restoring iPad from backup..." The iPad turns off shows a spinning circle then shows the Apple logo and takes me to the brand new iPad setup screen.
Apple, you have no idea the level of stress you have created today.....Check the console app to see if there are any error messages. I had one app showing an issue (Pet Hotel) the error was (truncated):
ERROR: Restore message response: 102 rename error: File name too long (63) at path "/var/mobile/Library/SafeHarbor/com.pocketgems.tappethotel/Container/Documents/ savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHis tory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGa meHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/sa vedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHisto ry/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGame History/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/save dGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory /savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHi story/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedG ameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/s avedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHist ory/savedGameHistory/1313349538-pocket_gems_crash_report.txt" (MBErrorDomain/102)
I manually snyc'ed that particular app and then re-ran the restore and am now the proud owner of a working iphone. Not sure it is the same problem or app but looking in the console was the key! -
i have a problem when ı want to update and restore my ipad for ios5 : an error occurred while restoring this ipad (-10), what can i do??
Error -1 is not mentioned in this article about error messages during a restore process: http://support.apple.com/kb/TS3694
This one comes close:
The device could not be restored. An internal error occurred, or Error 3200: This indicates a network-connectivity or traffic issue. If you see this error, wait an hour or more and try again.
You may also check your security software settings, to make sure that iTunes can contact Apple servers during this process: iTunes for Windows: Troubleshooting security software issues -
"An error occurred while restoring from the backup.Files can't be restored"
My 4 month old MacBook Pro 15" running 10.6.2 lobotomized itself and I had to have a new HD put in it. I backed up the old one w/ TM on an external HD. I've tried (by the book, and with direct verbal guidance from the Help People at Apple) to restore the system and files but every time it gets to 10.2% in the restoration process and then I get this message: "An error occurred while restoring from the backup. Please restart." and under the frozen progress bar is the chilling line: "Files can't be restored." I've tried restoring from several dates on the TM backup list but it always stops at 10.2% completion. Help!
Hi.
Start by booting from your SL install disc, and selecting Utilities from the menubar, but before going on to +Restore System from Backups,+ instead select +Disk Utility.+
Make +*absolutely certain+* that your internal HD has the GUID *Partition Map Scheme* and the +Mac OS Extended (Journaled)+ Format (unless you're sure it should be +Mac OS Extended (Case-sensitive, journaled).+
Then do a +*Repair Disk+* (not permissions) on your Time Machine drive.
If that succeeds, quit Disk Utility, then continue with the full restore (per #14 in the FAQ).
But if that finds errors it can't fix, it's possible that +Disk Warrior+ can fix them. It's about $100, and is probably a good long-term investment, but there's no guarantee.
If all else fails, go back to Disk Utility and erase your internal HD, then install OSX. When your Mac restarts, use +Setup Assistant+ to transfer your users, apps, settings, and data from your backups (see #19 in the FAQ).
Then download and instal the "combo" update to get back to 10.6.2. Info and download available at: http://support.apple.com/kb/DL959 (or http://support.apple.com/kb/DL1017 for 10.6.3).
Be sure to do a +Repair Permissions+ via Disk Utility afterwards. -
Help!!
When I sync my ipad with itunes it asks me if I wish to continue restore, when I click continue it comes up with an error message:
"An error occurred while restoring ipad (-50)
Can anyone assist?
Thank you in advance.are you trying to restore defaults through itunes?
try rebooting the device and try it again. this usually works. memory is required for it to restore.
Maybe you are looking for
-
i have purchased 3 books from Itunes for my ipod. The books show up on the PC as purchased but do not show up on the Ipod anywhere. Other books i have bought and have downloaded correctly have a square symbol beside them - but the three books in que
-
JGoodies Plastic L&F not working!
Hi, I've written a program using Swing that has a JGoodies L&F. I'm working on a Windows XP computer, and I've been using UIManager.setLookAndFeel("com.jgoodies.looks.windows.WindowsLookAndFeel"); from the beginning. Now, however, I'm going to run it
-
Hi I can't receive new emails on my imap account as I keep receiving this error message: Some actions taken while the account "oak fine jewellery" was offline could not be completed online. Mail has undone actions on some messages so that you can red
-
How to split dates on month wise...
i need output like this. if i select fromdate as 15-SEP-10 and Todate as 25-NOV-10 in where condition then output should be like this. FROMDATE TODATE *15-SEP-10* 30-SEP-10 01-OCT-10 31-OCT-10 01-NOV-10 *25-NOV-10* How do i do it.
-
HT201359 Where do you agree to terms and conditions in email
How do u accept terms for iTunes