HT1414 I have a white screen and have done a restore twice any suggestions
I have a white screen and have done a restore twice any suggestions?
If restoring as new (without using a backup) didn't help, the phone has a major hardware failure. Take it to Apple or whoever provides iPhone service in your country.
Similar Messages
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Installing Yosemite left me with a blank white screen, and resterting was no help. Any suggestions?
I downloaded Yosemite, stratd the installatio, and left the room with 5 minutes left on the install. When I came back 10 minutes later, all I had wa a white screen. I rebooted, got the Apple graphic and loading bar, and went back to the white screen when the bar finished. Welcoming any ideas on what to try next.
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
I just got a white creen and I don't know what to do! Help! I don't want to reset my iPod!
Restart...
Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPad. To turn iPad back on, press and hold the Sleep/Wake until the Apple logo appears.
Keep this handy: http://manuals.info.apple.com/en_US/iPod_touch_iOS4_User_Guide.pdf -
The 3G symbol is not showing up on my home screen and I cannot browse the net, any suggestions?
The 3G symbol does not show up on my home page and I cannot browse the Internet or receive mail. Any advice?
reset the iphone
1. press the wake/sleep button the top until you get the red slider
2. Slide to power off
3. Wait for phone to power off (you get a spinning gear icon for a while)
4. press the wake/sleep button to turn in back on.
if that doesn't work reset network settings
1. Go to Settings->General->Reset->Reset Network Settings
2. Confirm that you want to do this and the phone will restart itself
if that doesn't work restore the phone in iTunes, but you will want to sync all of your data before you do that. -
I have loaded pictures on my IMac from disc from camera. Now am trying to delete some of the pictures from my computer and none of the delete techniques work. Can't figure what else to do. My Iphoto seems a little unstable and I wonder if there is something wrong with the soft ware. Any ideas?
Thanks,
Jim G.Deleting Photos from an iPhoto Library:
1 - from an Event or the Photos mode: select the photo(s) and use the Delete key to move the photos to the trash bin. Then empty the iPhoto Trash bin as follows:
2 - from an album, smart album, book, slideshow, card, etc.: select the photo(s) and use the key combination of Command+Option+Delete to move the photos to the trash bin. Then empty the trash bin as above.
NOTE: deleting a photo from an album, slideshow, book, etc., with only the Delete key only deletes that photo from that item. Deleting a photo from an Event deletes ALL occurances of that photo in the library.
OT -
Please help my iphone got white screen and stopped working
i restored to default factory setting and errased every thing even the operating system and i got white screen and i tried to restore it but i didnt successd i connected it to the itunes and when it is recognized by itunes but after connecting this messege came out " unknown erroe 1604"
i tried many ways but no hope to get my iphone work , i think the bootloader is corrupted any help please?See this post:
http://discussions.apple.com/thread.jspa?threadID=1153287&tstart=135 -
My sons ipod locked up and now has a solid white screen and wont respond to anything
My sons ipod was working fine then the screen locked up wouldn't allow any use tried to turn it off now it has a solid white screen and wont respond to anything. Any ideas what i can do
Let the battery drain.
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How do I fix an Ipod Touch 4G when it has a white screen and maybe water damage
I jumped in a lake with my ipod in my pocket and stayed in there for about an hour and about a week and a half in the rice container, my Ipod Touch 4G has a white screen and i tried to restore it and reset it but nothing worked, please help me!
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple will exchange your iPod for a refurbished for this price:
Apple - Support - iPod - Repair pricing -
How do I back up and restore my ipod touch if when i connect it to itunes It does not appear in the devices column? I have a white screen and have tried holding down the wake/sleep and home buttons and that is not working. Please help
Take it in for repair/replace to your local Apple retailer.
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I tried to download an upgrade that was recommended by APPLE, the upgrade stopped halfway through and the iPod Touch was turned off, now the iPod Touch has a BLANK WHITE SCREEN and is UNRESPONSIVE to the COMPUTER
I wonder if anyone can help
Thank you
BrizeyTry:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I recently bought a Macbook Pro, this is my first Mac. I restarted it, but when it started back there was a plain white screen and then it prompted me to insert the reboot disk. Has anyone else had this problem and is there a way to do this manually like with PC's?
The new Mac's came with OS X Lion 10.7 and there are no boot disks.
Since it's so new, take it back to the Apple Store and let them deal with it.
If not you can hold Command and r (as in rotten) keys down and boot the computer.
You'll be presented with a several options, including one to reinstall OS X Lion provided you have a Apple ID, which means you have to use Safari in there to set one up. To do that you need to set up a email account with Google or Yahoo. Once you get the ID, then you can download Lion and reinstall it.
It's so stupid not having a copy of the OS on hand to perform your own repairs.
Of course Apple will be happy to sell you a $69 Lion USB stick.
Like I said, take it back to the store, and try to get your money back, that will force them to think about just giving you a replacement machine that works.
Lion doesn't work really but it can be acceptable until the patches get released. -
When I first open Firefox it is fine but if I open a second tab to search another site I get a white screen and have to continually click 'back', click the site link, white screen, back, click the link, white screen and so on.
This can also be a problem with the files [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
Delete [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.
You will have to redo App Tabs and Tab Groups after deleting sessionstore.js.
See:
* http://kb.mozillazine.org/Session_Restore -
when i turn on my computer it freezes in the white screen and the spinning wheel and it won't move from there ... I have turned it off and on several times and took out the battery and it keeps on doing the same thing again what can i do ??? please i need help with this and how can i fix it
Here is some pertinent information and how-to's from Apple:
http://support.apple.com/kb/TS2570
Post back if these troubleshooting steps do not work. -
I have an iPhone 5c. When I woke up this morning to take it off the charger, the iTunes icon was in the center of my screen with an arrow and a white plug illustration. I have rebooted and it is still stuck. Any suggestions?
Ante Boras wrote:
wich OS you are using?
@ ckuan: wich Jailbreak Tools? He wan't to jailbreak his iPhone. It's hang in the recovery mode, or i not understand right your quastion?
iPhone 5c & 5s comes with IOS 7, if you don't know.
You deleted the TinyUmbrella suggestion and act dumb?\ -
I have a 2 ibook g4's this is the second one but I started it up and all that happens is the apple logo comes up on a white screen and then nothing happens what should I do?
Reinstall OS X.
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