HT1414 I have been on the phone twice tonight with your tech support. didnot.

I just bought my iPad this afternoon and having trouble getting through your security question regarding my birthday. Your tech support team can't seem to help in any way. They also don't call me back when they tell me that they will. Apple should be ashamed of their tech support.
Is there anything special I need to do to return your equipment to The Target store where I bought it? It is of no use to me if it cannot be started up.
Thank you,
Ex customer Lynn

Hi Ivlasschaert,
You are not addressing Apple or Apple employees here. We are users just like you....if you have a question we can answer, please let us know. Otherwise, there is nothing we can do for you here....
Cheers,
GB

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HT1476 ever since I upgraded to ios 7, the battery life is very short and I do not use my ipad all that much.l have been on the phone to apple 3 times, turning off all kinds of things I so not use and have powered off more than before but it is still poor

ever since I upgraded to ios 7, my battery life is very short. I do not use the ipad all that much and have to charge it twice as much as before. I have been on the phone to Apple 3 times and turned off a number of things that I am not using and now power it off more regularly but still not happy with battery life. It is less than a year old and as I said, I don' t use it all that much

My best bet would be to restore the phone. Back it up to itunes, and then reset it Factory settings. This way, any corrupt software will be removed, and you can start fresh. Make sure you back it up first. By the sounds of it, you are using the phone for business and probably need the data from it. Hope this helps!

Apple changed my Apple ID to the email address associated with my iTunes account. I now can no longer access my account because the old user name is no longer valid and has no password. I have been on the phone with tech support for hours trying to fix.

Apple changed my Apple ID to the email address associated with my iTunes account. I now can no longer access my account because the old user name is no longer valid and has no password. I have been on the phone with tech support for hours trying to fix this. I can not update any of the apps associated with that user name.

Is this itunes on the iPad or on my computer? Thank you for the reply.

Hi Since updating to ios 7.04 i have noticed the phone consumes so much more power. I have to charge the phone twice sometimes 3 times a day. WHY?

Hi Since updating to ios 7.04 i have noticed the phone consumes so much more power. I have to charge the phone twice sometimes 3 times a day. WHY?

Hi,
Thanks! I forgot to add, I have debonded and rebonded the bluetooth in car and phone and have carried out 3 restores on the phone in my ITunes. All to no avail. I have also jsut spent £40 on a lead from Ford that has made no difference too! I went to them today to request a software upgrade on my car as I though perhaps the lack of connectivity in the car was down to the car being behind the iOS5 software but was informed there was no need for an upgrade and this problem is purely an apple problem! Is there any way around the downgrade? Or are apple gong to resolve this problem at all??

HT204380 I have done all the above. I am in Germany using an iPad 2, trying to call an iPad 2 in the UK. My IPad goes through the call and then times out. I have been on the phone to the receiver at the time so know they had their iPad on.

I have done all the above. I am in Germany using an iPad 2, trying to call an iPad 2 in the UK. My IPad goes through the call and then times out. I have been on the phone to the receiver at the time so know they had their iPad on.

What do you mean that you can't "call" an iPad in the UK?? That doesn't particularly make sense. You can email to an iPad or text them, but the iPad is not a phone, so how do you expect to "call" them??
Hope this helps

TS2446 I've been trying to get into my apple account since Tuesday to do updates. I have tried everything. I have been on the phone with apple for hours at a time and nobody can help. Does anybody know what I can do.

I've been trying to get into my apple account since Tuesday to do updates. I have tried everything. I have been on the phone with apple for hours at a time and nobody can help. Does anybody know what I can do.

Try Resetting the PRAM

Adobe Bridge shuts down when I try to access files on my external drive. Have been using the drive for months with no problems.

Adobe Bridge shuts down when I try to access files on my external drive. Have been using the drive for several months with no problems.

Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Tried to download itunes and now my iphone does not even work.I have been on the phone with apple for 3 hours and it still won't work.I have a service pack 2 in this land computer and it won't upgrade .I do have the latest verision of itunes.Then we put

I tried to download itunes to my phone.First it wanted it to download the new itunes.We also updated our Windows xp.I kept coming up can't complete because there was an error when setting up.One time is was error 9 and they tried to help me.I have a laptop with the internet and we tried it there.We were able to get service pack 3 downloaded.So we did upgrade the itunes on the laptop even though I have never put music on there but there is some from someone .I never heard of many of the songs.Any how I did try to download and restore on the laptop and then come to the land computer and see if the box comes up to restore the contacts.Well it didn 't work and now my phone won't even turn on .I have no one to call if something happened to me.I am going to the Apple store right off the bat tomorrow morning.I have everything in the box and the phone and reciept and see if they make it work or give me another one.I have to take my sim card again since They gave it back to me.I bet it means I can't sync the photos in the phone.Even with 2 computers and talking with 3 people it still did not work.All because I wanted to download the itunes to my phone.I don't care now if I can just get my phone to work and my contacts are in there.I hope I don't have to buy the ringtones again I bought 4 of them.Any one have this problem and what did you do to fix it?

The Apple rep tried both those ideas and both failed. The rep was connected to my computer so she
could see my screen and show me exactly what to do. My iPhone (not ipad) never has synced photos to my computer,
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I have been on the phone with Apple support trying to reset my security questions because I have forgotten them, she said I had to go on the apple website and find a code.. what is this code called?

Does anyone know how to rest their security questions because I have forgotten mine!

How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.
This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.

HT201441 I lost my Iphone5, dont have the imei munber i have been using the phone since dec 2012, what do I do??

Please help... I dont know how to get the phone's imei..the last updated phone on my account was my friends..plz help to retrieve my phones imei it was purchased in Paris in dec 2012..

Your IMEI number won't help you locate it. It will only help your carrier to blacklist the phone so it can't be used on their network. If you want to find it anyway, read here: http://support.apple.com/kb/ht4061.

Please help. Been on the phone twice now and they ...

So I have had a steady 8mb for the past 5-6 years then all of a sudden I'm getting less than 2 for the past two weeks.
I think it has something to do with the IP Profile being stuck at 2 because it says I am able to download 8mb.
Hopefully those screenshots help to get my point across.
Solved!
Go to Solution.

Okay so there is 3 days connection as you asked.
Still no change.
Can I get an IP profile reset, yet?

What's the phone number & email for Adobe tech support?

Client wants to know. I tried to find it, couldn't. All roads lead to the forums.
AM

Only phone number I have ever found belongs to some kind of Support Agent... and there´s some kind of chat widget on the same page too....
I think I once called there when I needed to de-activate CS-package after a computer crash and it actually worked....
But in general I think Bob´s advice about going into Adobes Facebook page might actually be a good idea...
http://helpx.adobe.com/contact.html?product=creative-cloud&topic=using-my-apps-and-service s >> Click Blue button "Still need Help"

Never again!! The worst customer service!! Tech support etc..

I purchased the note book mini for Rogers Wireless. It has the built in rocket stick.. I signed a 3 yr contract and paid 100.00 for the mini. I pay 48.56 a month for the wireless service. My note book was maybe 3 months old. I came home for a long weekend to find the mini not working would not turn on and if it did turn on the screen was black.. After being on the phone with tech support for almost 3 hours they had me taking apart the mini doing things that i felt were not my job to do.. They then told me that they would send me a ups box to send it for repair. Oct 12 was when it was sent out. Today is now the 26th of Oct. I have been on the phone with customer 3 times since the 12.. I could not for the life of me understand their broken english I ask to be transferred to someone that knew what they were doing they could not even find any info on my case #. They would just keep transfering me to other people then I would have to say the same thing over and over. So today I spent 2.5 hrs on the phone with them again. I was wondering why the status of my mini was that I owed them 359.00 for repair. They had no idea why this was and that they would call me back,. I asked to speak to a supervisor and he told me that he is to busy to talk to me!!!! I was like are you kidding me.. HP is a JOKE. so not only did I get f@#k on the mini I am in a 3 yr contract with the thing and it dose not even WORK...
I will never ever ever buy an HP ever again.. Back to apple for me

Should of taken it back to Rodgers for an exchange.
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When trying to update apps an invalid apple id show up and I cannot get the apple id to update to the same id, I have restored, restored as a new phone, I have been into the manage I am at wits end after 7 hours on hold and working with techs.

When trying to update apps an invalid apple id show up and I cannot get the apple id to update to the same id, I have restored, restored as a new phone, I have been into the manage I am at wits end after 7 hours on hold and working with techs.

Finally got through to tech support and found someone who seemed to know what was going on, he walked me through and using appleid.applesupport got me to a point where i could get a new password for the apple id that kept showing up.
I think you were on the right trail and I want to say thanks for your help. Much appreciated
ccl43

My wife and I have been using the same iTunes account, but would like to have separate apps on our phones. How can I set up a separate account for her?

My wife and I have been using the same iTunes account for both our iPhones, but she wants separate apps from mine. How can I set up a second account in her name, delete the apps on her phone and start from scratch with just the apps she wants on her phone?

If you have the old phone, connect it to iTunes, right click on the device, and choose transfer purchases. If you no longer have the old phone, I don't believe there is a way to recover them, as they were on your original device.

HT1414 I have been on the phone twice tonight with your tech support. didnot.

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