HT1414 I needed to get a new iphone 4s I was told to back up my current phone which I did.  however when I restore from the back up none of my contacts or pictures are there

I had to get a new iPhone 4S because my earbud jack never worked.  The Apple store told me to backup my phone using iTunes.  Today I got the new phone and they told me to bring it home and restore the backup, which I did.  However, none of my photos or contacts are there.

Photos taken by the iPhone should be imported onto your computer like you would with any digital camera.
Contacts are meant to be synched with the contact manager application on your computer or with a cloud service.
Have you not been using your phone as strongly recommended?

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