HT1414 i phone was stolen has been recovered but is now locked, How do I unlock it ?

My I phone was stolen 3 days ago , it has now been recovered but is locked , How do I unlock it ?

Force the phone into recovery mode, as described here, and restore it:
http://support.apple.com/kb/ht1212

Similar Messages

  • My apple mobile phone was stolen, found in the repair station to change how to do

    My apple mobile phone was stolen, found in the repair station to change how to do

    Could you please restate you're question?

  • My ipad is saying connect to itunes because it has been disabled. but my itunes says i need to unlock it before i cant do anything. i need help.

    My ipad is saying connect to itunes because it has been disabled. but my itunes says i need to unlock it before i cant do anything. i need help.

    Hi Stephanie,
    Welcome to Apple Support Communities.
    It sounds like you're going to have to put the iPad in to recovery mode before you can restore it. The article linked below provides more details about the passcode lock and will walk you through putting the process of restoring from recovery mode.
    iOS: Forgot passcode or device disabled
    http://support.apple.com/kb/ht1212
    Use recovery mode
    Follow these steps if you never synced your device with iTunes, if you don't have Find My iPhone set up, or if you can't get to your own computer. You'll need to put your device in recovery mode, which will erase the device and its passcode. Then you'll restore your device as new or from a backup.
    Disconnect all cables from your device.
    Turn off your device.
    Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn't turn on automatically, turn it on.
    Continue holding the Home button until you see the Connect to iTunes screen.
    iTunes will alert you that it has detected a device in recovery mode.
    Click OK, then restore the device.
    Cheers!
    -Jason

  • I just opened my mail on icloud and all messages disappeared from the last year! I have one email left in my inbox which is the most recent. I moved to icloud 2 weeks ago and it has been working fine until now. How can I retrieve old messages? Thank you.

    i just opened my mail on icloud and all messages disappeared from the last year! I have one email left in my inbox which is the most recent. I moved to icloud 2 weeks ago and it has been working fine until now. How can I retrieve old messages? Thank you.

    I guess you could try but I don't believe Apple can help with activation lock issues.  They may, however, be able to determine if the Apple ID belongs to one of you and reset the password for you if you can prove your identity.
    You might want to try calling Apple by going to https://expresslane.apple.com; click 'More Products and Services, then 'Apple ID'.  In the next page select 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.  Perhaps they can help determine if it's your ID and reset the password for you (and they probably have more expertise in doing this than the Apple store).

  • HT4623 My IPad is locked and shows that Please connect iTunes since iPad has been stopped to be used. How should I unlock it?

    My iPad is locked and shows that Please connect iTunes since iPad has been stopped to be used. How to unlock it?

    Force iPad into Recovery Mode. Follow step 1 to 6 very closely.
    http://support.apple.com/kb/HT1808
    Note: You may have to repeat the above a few times.

  • HT1414 My phone was never added to my iTune devises. now it is not starting and I am not able to back it up before restoring to factory settings. I am a doctor on duty and i have to have my mob working

    My phone was never added to my iTune devices. Now it is not starting and I am not able to back it up before resetting to the factory settings.

    Then you are out of luck with wanting to create a backup for your iPhone first. This could have been done wirelessly with a free Apple iCloud account without needing to use iTunes on your computer to do so. This is similar to not creating a backup for your computer, your computer hard drive crashes and wanting to back up the hard drive before reformatting the hard drive.

  • My iPhone 5 was stolen and ever since has been showing offline in the 'find my iPhone app' this has been showing since the theft does this mean that they have failed to get into the phone and it has been switched off

    My sons iPhone 5 was stolen out of his blazer pocket while in a games lesson, this was last period and on return to get changed find that someone from his class had stolen his phone from his zipped pocket. Straight away I went onto the find my iPhone on my phone and it has been showing offline since the phone was stolen. The phone had a password set on it and I have notified the police, school and also our carrier. The phone has been offline now for 32 hours, would this mean they have been unable to access the phone and switched it off? Is it possible for the phone to be jail broken while this password has been set. I am most angry that this has happened and the changing rooms are always locked while the lessons take place, so this is someone within my sons class that has stolen the phone. Being a Friday And last lesson the phone is long gone now but I'm hoping with the security measures we have put in place with the pass code etc.... That they won't be able to unlock the phone to use it. The phone was only 2 days old as my son had only just upgraded :(

    All you may infer is the device hasn't been turned on where it can connect to Wi-Fi.
    The phone may be jailbroken if there is no lock passcode to prevent access. However, the phone can be completely erased and restored as new. In this case you will have no ability to locate it or prevent it from being jailbroken.
    What To Do If Your iDevice Is Lost Or Stolen
    If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
    If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
    This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
      1. Reporting a lost or stolen Apple product
      2. Find my lost iPod Touch
      3. AT&T. Sprint, and Verizon can block stolen phones/tablets
      4. What-To-Do-When-Iphone-Is-Stolen
      5. What to do if your iOS device is lost or stolen
      6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
      7. Find My iPhone
      8. Report Stolen iPad | Stolen Lost Found Online
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
      1. Find My iPhone
      2. Setup your iDevice on iCloud
      3. OS X Lion/Mountain Lion- About Find My Mac
      4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)

  • HT201317 is there a way to view my photos if my phone was stolen and has been turned off?

    is there a way to view my photos if my phone was stolen and has been turned off?

    No. All you can do if you have Find My Phone setup is erase the device or lock it. It must be connected to Wi-Fi in order for the commands to take effect.
    What To Do If Your iDevice or Computer Is Lost Or Stolen
    iPhone, iPod Touch, and iPad
    If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
    If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
    This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
      1. Reporting a lost or stolen Apple product
      2. Find my lost iPod Touch
      3. AT&T. Sprint, and Verizon can block stolen phones/tablets
      4. What-To-Do-When-Iphone-Is-Stolen
      5. What to do if your iOS device is lost or stolen
      6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
      7. Find My iPhone
      8. Report Stolen iPad | Stolen Lost Found Online
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
      1. Find My iPhone
      2. Setup your iDevice on iCloud
      3. OS X Lion/Mountain Lion- About Find My Mac
      4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
    Mac Computer
           Find My Mac can be used from Find My Phone at iCloud.com and via Find
           My Phone on your iDevice.
          The following is third-party anti-theft software:
               1.  STEM 2.1
               2.  MacPhoneHome 3.5
               3.  MacTrack 7.5.0
               4.  VUWER 1.7
               5.  Sneaky Bastar* 0.2.0
               6.  Undercover 5.1.1
               7.  LoJack for Laptops
               8. Hidden 2.0
               9. Prey 0.6.2

  • Hi, my phone was stolen a few days ago and I was waiting for it to come online to track the last known location where it was turned on. Now that my phone has been locked but i cant seem to find the last location it was online. I need the last location

    Hi, my phone was stolen a few days ago and just a few days ago the phone was online and it automatically locked itself since I've put it under lost mode and the thief probably switched off the phone immediately so that I cant locate it. Is it possible for me to have the last known location where he/she turned on the phone so that I can track it down from the last location? Thank you

    Correct.
    The only way to locate/disable/erase any lost/stolen iPhone/iPod Touch is through Find My Phone or a similar app. However, this requires that Find My Phone be setup/activated, on your phone, before it was lost/stolen. You would then login at iCloud.com & try to locate it. This requires the phone be turned on & have an Internet connection. There is no other way to locate a lost/stolen iPhone. Apple can't/won't help you, nor will your carrier. Report the loss to the Police, your carrier & Insurance company. Change all of your passwords.
    If your carrier offers Blacklisting & they Blacklist the phone, it will be unusable as a phone.
    If locked with a passcode, and running iOS 7.0, then phone cannot be activated or the passcode removed without knowing your Apple iD/Password. It will be nothing but a useless paperweight.
    If not running iOS 7.0, the phone can be forced into recovery mode & restored.

  • Today my phone was stolen, so i called my service provider and had my account suspended. then i found it at a pawn shop, so i reactivated it. however, my phone says that it has no SIM and I am unable to send/recieve any messages. how can i fix it?

    Today while I was at work my phone was stolen. After unsuccessfully trying to track down the kids who had it, I called my service provider and asked them to suspend my account. A short time later, I found my phone at a local pawn shop and called to reactivate my phone's service. The woman on the phone said that it should only take a few minutes to reactivate. However, a coworker also told me that whenever a theft gets reported to the service provider, apple puts your phone's serial number on a list that disables yours phone's re-enactment until the service provider confirms that the phone has been found. I'm not sure if this is true, but my phone should have been working a few hours ago, and it still says that there is no SIM everytime I try to send a message. Should I just wait it out or is it more likely to be at the fault of my service provider?
    Thanks!

    The SIM question/issue is separate from all of the others.  Your iPhone will not access the cellular newtwork until you install a new SIM.  The current SIM has been deactivated and is now useless.  Get a new SIM, install it (or have it installed), then have your carrier grant the iPhone access to the cellualr network.

  • My phone was stolen, but I had no data left and so can't locate it till the person who has it tries to use the internet. I backed up all my photos on iCloud, and want to get them on my PC. I installed iCloud onto the PC and still can't find my pictures?

    My phone was stolen, but I had no data left and so can't locate it till the person who has it tries to use the internet. I backed up all my photos on iCloud, and want to get them on my PC. I installed iCloud onto the PC and  followed the instructions and still can't find my pictures, says my photostream folder is empty, but it shows on iCloud that i've used most of my storage which is true, so they must be there somewhere?
    Any ideas? I'd really appreciate the help! Thanks

    Yes, I filed police report, but there is nothing they can do until I get back to them on the tracking. It's been offline. I'm sure the whoever took it can find a way around breaking in the ipad..i really was hoping to get my pictures and videos of my kids back

  • HT201303 I received this update from Apple, but I have no record of altering anything, can you tell me what has been updated, who updated anything, and how was it done?  Hello,  The following information for your Apple ID was updated on 03/22/2014:  Phone

    I received this  update from Apple, but I have no record of altering anything, in particular telephone numbers, can anyone tell me what has been updated, who updated it, and how was entry made to my account?
    Hello,
    The following information for your Apple ID was updated on 03/22/2014:
    Phone number(s)
    If these changes were made in error, please CLICK HERE,  to Cancel this changes withing 24hours..
    This is an automated message. Please do not reply to this email. If you need additional help, visit Apple Support.
    Thanks,
    Apple Customer Support

    This is a user to user forum, so no one here can provide an answer.  You should contact iTunes Support directly.
    Here's how you can do that:  http://www.apple.com/support/itunes/contact/

  • Why can't i connect to my iphone after updating to 7.1.1? i don't even get the screen that lets me login into my apple account??? plz help my phone was stolen and through help of the police i recovered it and now i can't access my phone

    why can't i connect to my iphone after updating to 7.1.1? i don't even get the screen that lets me login into my apple account??? plz help my phone was stolen and through help of the police i recovered it and now i can't access my phone

    You must have had find my iPhone on, or it was locked by your phone carrier.
    Call your our cell carrier first.
    then log on to a computer to iCloud to erase your iPhone.  
    NOW... You will be able to setup with a backup.

  • My phone was stolen, I have moved it in lost mode,but I can see that whoever has it,is changing phone name and can use it until I activate lost mode again.Can I do it permanently? How can I cancel ICloud back for the stolen phone,it blocks Cloud memory?

    My phone was stolen, I have moved it in lost mode,but I can see that whoever has it,is changing phone name and can use it until I activate lost mode again.Can I do it permanently? How can I cancel ICloud back for the stolen phone, as I cannot delete the stolen phone backup (says that backup is being in use) and this is keeping memory occupied in the Cloud and I cannot back-up the other devices.

    http://support.apple.com/kb/ht2526

  • How on earth do you contact adobe - i lost my serial number before registering my standalone software...the phone service is offshore and not very helpful - the chat (i thought it was realtime) has been slow - if i understand, you need your proof of purch

    how on earth do you contact adobe - i lost my serial number before registering my standalone software...the phone service is offshore and not very helpful - the chat (i thought it was realtime) has been slow - if i understand, you need your proof of purchase and they will issue a serial number

    To help address performance issues the Identi-e web site is currently down for maintenance.  If you are trying to redeem a product code to obtain your serial number for the Student & Teacher edition of our software you will currently be unable to do so. We would recommend installing the software in trial mode for the moment until the maintenance period is complete.

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