HT1414 I tried to do an update in the settings mode and now my ipad is frozen with a black screen with itunes app in the middle and showing to plug in the charger. Nothing is happening and tried turning off device and still nothing.

Ipad locked up while trying to do an update. Don't know how to fix and can't use ipad at all. Black screen with itunes app in the middle of screen and it shows picture of charger that it wants me to plug in. Nothing works.

You are in recovery mode, you need to restore it through iTunes on your computer. Follow the article you linked from.

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When you turn on the ipad2 it does not start up properly. The rotating disk that happens when you turn off the ipad appears after the apple logo comes up

When you turn on the ipad2 it does not start up properly. The rotating disk that happens when you turn off the ipad appears after the apple logo comes up during start-up and stays there for ten minutes. Then, the ipad will start up properly.

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Was updating iPod and computer shut down and now my iPod is frozen with itunes symbol and USB symbol on front of iPod???

I was updating my iPod and computer shut down and now my iPod is frozen with iTunes logo and USB symbol on front and is unresponsive. Any ideas?

Have you checked the knowledge base articles
http://support.apple.com/kb/HT1808
http://support.apple.com/kb/TS3281

My iPad is frozen with iTunes logo, arrow pointing to it, lock symbol and bar running to power inlet point. How do I get out of this?

My iPad is frozen with iTunes logo, arrow pointing to it, lock symbol and image of bar running to power inlet point. How do I get out of this?

1) Connect to iTunes on the computer you usually Sync with and Restore
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/ht4097
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download

I tried to update my ipad software whilst connected to my computer. There was an error and now my ipad is frozen with a black screen and a white apple. it will not even power up. Help

I connected my ipad to my laptop in the hopes of dowloading some photos i needed. It invited me to back up my data and update to ios 7.0.6. After 2 hours to download the software it then tried to install it and encountered an error. The ipad is now frozen to a black screen and the apple symbol. i cannot even power it off. What on earth can I do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Also, do you remember what the error message said?

Was reading book official appearing pop up came up asking if I wanted to upgrade-I pressed to do it and iPad is frozen with iTunes image and image of charger cord

Was reading book on iPad
Pop up asked if I wanted to upgrade- probably stupidly I agreed- now iPad screen is frozen with ITunes symbol and image of charger cord on screen- tried turning it off - no help.

Carolyn explained how to reset the iPad. You don't need a tool or clip to do this...just your fingers.
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
I do not think that is going to work, but try it.
You are getting the connect to iTunes message and that usually means that your iPad needs to be restored.

Ever since I updated to the iOS 6, my itouch can't turn off. I pressed the two buttons and do not see the power off but instead it restarts every time. Help!

Before the ios upgrade, I could turn off my itouch just fine. Now it only restarts. Am I doing something wrong or is it the software? :/

Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808

My ipad is frozen with itune tried to restore but not restoring

I'm trying to restore my ipad wth my computer but it just wont do it!

Can you describe the situation rather than just state that it isn't working. That doesn't tell us anything at all except that it's not working. We have no idea what you are doin or what happens when you try it.

With the new iOS 7 - how do you turn off previously viewed app's like the previous iOS to save battery life?

Before I updated to the new iOS - I was able to turn off app's by tapping the bottom button twice and then placing and holding my finger on the app - I can't do that with the new OS and it quickly wastes battery life. What can I do?

Double click on the Home button. Swipe left-right to view the previously opened apps. Swipe UP to close them.

TS3274 My iPad is frozen with the apple icon?

My iPad is frozen on a black screen with the apple icon in the middle. I can't power on or off?

Did you try rebooting the iPad?
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

My macbook pro will not charge or turn on. When I plug in the charger nothing happens and the light doesn't turn on. What can I do?

My macbook pro will not charge or turn on. When I plug in the charger nothing happens and the light doesn't turn on. What can I do?

Some basics please, what vintage is your MBP, have you plugged anything else into the wall socket to verify that it is live? which light doesn't turn on, the charger or the MBP?
Hold the power button down for 15 seconds, wait for 2 then press it normally and see te MBP it turns on

My IPhone 5 will not turn on, I had a new screen I stalled, all working great, the next day I was flying so turn off the phone and since trying to turn back in again,,, I receive many lines of white text stating incorrect shutdown please help

hhello, please help if you can,,,
i had a new screen installed, everything working fine, as was using the phone, the next day I was flying so turn off the phone in the usual way...
oon arrival turned the phone on, received a slow acting black background with the apple sign visual, but never moved from that......... So tried a reset still the same just left looking at the apple sing in the middle if the screen,makes it there for 5 mins but still never turn on completely,,,,,
again I tried,,,,,, again I tried a reset, then started to received lines of white writing, about 4-5 lines slowly like it was being typed, which stateed INCORRECT SHUTDOWN, ????????? then took out my MacBook air, to connect to ITunes to see whaypt I could do,
i tunes did not find the phone as would normally so opened ITunes manually, still did not find the Iphone,,,,,
Any Ideas please, as it is useless stuck in the drawer, I am an apple user, an quite knowledgable having other Iphine 5, IPad air and Mac,,,,, I am stuck,,,,
PLease Help,my hank you in advance

SharmFarm wrote:
Good ev Ning Mario49 firstly I would like to say a great thank you for your attention to trying to help me,,,,, i have looked at the links and will try everything stated first thing…
Hi Mario,,,,
I tried everything in your reply,,, thank you again,, I had done that once before and all was working great,,
I have just now tried the Reinstall via iTunes, about 20 into the download, the iTunes logo on the phone disappeared, and the Apple Logo appeared again,,, I waited until the iTunes stated that the download had finished, and the install was in progress,,,
Nothing happened, still the Apple Logo was visual on the screen, iTunes never recognised the phone which it was on my iTunes account previously,,,
Still just a bunch of lines, maybe 5 or 6 so small writing,, I personally can not read what it is telling me, someone said it reads, incorrect shutdown,,,????????
Please advise,???
I am now at a loss,,, I really became excited when I saw the iTunes icon after putting the phone into restore,,,???
Thank you again
D

Have an iMac 2008/09 on starting today I have a white screen, an apple icon and a constant rotating sun, nothing else. I've tried turning off and disconnecting and reconnecting the power lead with the same results. Any thoughts? Many thanks Matt

Have a 2008/9 iMac on starting up today I have only a white screen, apple icon and a continuous revolving sun. Have tried turning off and on and disconnecting and reconnecting the power with no affect - any thoughts or advice please. Thanks Matt

If your iMac came w/system DVDs, do the following:
Disconnect all devices from the computer then do the following:
Boot up from your DVD that originally came w/the iMac while holding down the "c" key.
Select the language you wish to use, and then choose "Disk Utility" from the menu bar.
Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
Once this process has been completed restart your computer and repair permissions directly from Disk Utility.
If Disk Utility is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius.

HT1414 My WiFi want work - tried turning off and restarting and did not work. Tried resetting All Settings and that did not work. Followed Apple Restoring iOS Software and that does not get it working. Help any ideas !!!

Anyone help,
My WiFi stays off, have tried turning off: did not work. tried Restoring settings and that did not work. Downloaded iSO 6.1.3 and it still want work. Any ideas!!

same my iphone also did not work i tried to restore but its not coonected to the internet.pls i need your help too.

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. Why?

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. What do I do?

Hey Manaskala,
First point of call on all grey screen issues is the following:
http://support.apple.com/kb/TS2570
Given this issue has appeared after a software update, I'd advise you do the following instead though:
1. Get an external hard drive, with enough space to put the entire hard drive of your Mac onto. Make sure you've safely copied any data you have off of it, as the next step will erase it.
2. In the recovery HD of your machine, use Disk Utility to format you EXTERNAL hard drive with the partition table as GUID, and the format as Mac OS Extended (Journaled).
3. Get out of Disk Utility, and click Reinstall Mac OS X.
4. When asked where, choose to install onto your external hard drive.
5. When the download and installation is complete, your Mac will reboot into a clean fresh setup screen. Make your user account an administrator, and make up a name and password; I use 'Test' and 'test'.
6. Your machine is now running from the external hard drive, not the internal hard drive, so don't be alarmed when you don't see your files.
7. Open the finder, you should see 'Macintosh HD' in the sidebar. This is the internal hard drive of your computer.
8. Open Macintosh HD, and copy out the following folders into a new folder on your desktop:
-Users.
-Applications.
-Library. (This only needs to be done if you use 3rd party software that saves things in the /Library, do a quick google and see if it does e.g. Photoshop, Protools).
9. When these have copied (it'll take quiet a while), you can now use Disk Utility to erase your hard drive. Don't erase Macintosh HD but the ENTIRE hard drive on the inside of your Mac, and as Thomas A Reed mentioned, there was likely an existing issue on your HDD so please go to Security Options and choose 'Zero Out' before clicking erase. This will rebuild the partition table which was a possible cause of the failed update.
10. Reboot the machine holding 'Option', go to recovery HD.
11. Choose 'Reinstall Mac OS X', this time onto your INTERNAL hard drive.
12. When this is complete, make another admin user called test and password test, like you did last time.
13. Run Software Update from the  menu of your Mac.
14. In the Finder, you should see your external Hard Drive. open it up, inside that you should see your desktop etc, and on the desktop will be your folder containing Library, Applications and Users.
15. Go to Finder up next to the  and choose File -> New Finder Window.
16. In your second finder window, open up Macintosh HD (through the Go -> Computer menu), and go to your Users folder.
17. Open the Users folder in your first finder window, and copy your user folder (has your name on it) into the second user folder (the one inside Macintosh HD).
18. This might take a while.
19. When complete, go to System Preferences -> Users and Groups and unlock the padlock.
20. Click the '+' sign, and make a new administrator user.
21. Now, the fun bit. Note the name of your user folder you copied, e.g. 'Nathan', containing all of your stuff. Note the difference between your user folder (has your name on it) and the Users folder (contains YOUR user folder, guest folder and shared folder).
22. Make the ACCOUNT NAME of your new adminstrator user the EXACT name of your user folder (normally lower case and without spaces), this is case sensitive folks. Your full name can be whatever you want, usually your full name.
23. Then click create. You should be informed that a home folder with that name in it already exists in the Users folder, would you like to make your new account from that folder? say YES!
24. When this is complete, log out of the Test user, log into your new account we've just made, all your stuff should be there.
25. ???????
26. Profit.
There's a few little bits that may need to be cleaned up afterwards, applications folder from your external hard drive should replace the applications folder on your internal hard drive, if the previously mentioned /Library folder contained important goodies then that should replace the /Library folder on your new Mac.
Hopefully that will help you out, straight after that is done make sure your stuff is there, erase your external hard drive and turn on time machine!

HT1414 I tried to do an update in the settings mode and now my ipad is frozen with a black screen with itunes app in the middle and showing to plug in the charger. Nothing is happening and tried turning off device and still nothing.

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