HT1414 I wanted to update my operating thing and have now lost everything off my iphone!!!  Help!!!!!

I have never done this before and understood that I needed to update my operating system - being told I needed to via apps.  I plugged my iphone in and now it is saying it needs to be restored to factory settings.  Have I lost all my photos and videos!! 

Apple store can't do anything about it.
with itune open go to edit - preference - devices - and see if there is any backups.
If not, then sorry you lost everything.

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