HT1414 iPad is "disabled".  Unable to connect to iTunes

Purchased iPad Air yesterday.  Device is now disabled making it impossible sign into iTunes.

Hi Carole,
Thanks for visiting Apple Support Communities.
If you see a "disabled" message on your iPad Air after entering the passcode, this article has steps to help get you back up and running:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
When you set up a passcode to secure the use of your iPhone, iPad, or iPod touch and then enter the wrong passcode, you may see a a message saying your device is "disabled". Learn what to do if you have forgotten or can't remember your passcode, or if your device displays a message saying it is disabled.
All the best,
Jeremy

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    my apple ipad is disabled and saying connect to itunes. i tried to connect with itunes but not responding

    Connect to iTunes on the computer you usually Sync with and “ Restore “...
    http://support.apple.com/kb/HT1414
    If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/ht4097

  • HT1212 IPAD is Disabled, tried to connect via itunes but get error "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

    IPAD is Disabled, tried to connect via itunes but get error "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • TS1538 I have restored my ipad 2 but it still will not let me in.  It gives the message iPad is disabled...connect to iTunes

    I have restored my ipad 2 but it still will not let me in it.  It gives the message iPad is disabled...connect to iTunes.  I already connected to iTunes and went right back to message.

    Try using recovery mode. You want to use the computer that you use for syncing your iPad so that you can restore from a backup at the end of the process.
    http://support.apple.com/kb/HT4097?viewlocale=en_US&locale=en_US
    If you have an iCloud backup, you can restore from that as well. If you have no backups, you will end up losing everything on the iPad and will have to start all over again.

  • IPad App Store unable to connect to iTunes

    I have tried several times to update my apps on my iPad but it keeps telling me it is unable to connect to iTunes store. I have tried signing into my account in the general settings iTunes & App Store settings and it says the same message, unable to connect to itunes. My iPhone connects just fine, and it is the same account. Anyone else having this problem??

    Same problem, except it isn't working on my iPhone either. Started about 20 minutes ago.

  • MY Ipad mini says ipad is disabled and to connect to itunes. I have connected to a computer and downloaded IO7 but the screen still says the say thing. Also when I connect to the computer it tells me to enter my password on the ipad but the screen is froz

    My ipad mini says ipad is diable and to connect to itunes. I have connected to Itunes but the ipad says the same thing. I downloaded IO7 and nothing has happened. Also it tells me to enter my password on the computer and the mini is completly frozen. Please help.

    Force iPad into Recovery Mode. Follow step 1 to 6 very closely.
    http://support.apple.com/kb/HT1808
    Note: You may have to repeat the above a few times.

  • My ipad is disabled and says connect to itunes. I dont know the passcode and I dont have access to a computer , can I restore it without connecting to itunes

    My ipad is disabled, I dont know the passcode and I dont have a computer to connect to itunes... is there anyway of reactivating ipad without connecting to itunes?

    Sorry but no. You will need to get access to a computer with iTunes somewhere to restore the iPad. You can get help with this at an Apple Store if you have them in your area. Note that if you haven't backed up your iPad to iCloud, you'll lose all your data. Apps and other purchases from the iTunes Store can probably be re-downloaded.
    Regards.

  • I forgot my code then now it's "iPad is Disabled... connect to itunes"

    Hi there!  how do I fix a disabled iPad 2 due to incorrect entry of code? thanks.

    Recovery Mode
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.

  • My IPad is disabled...connect to ITunes...

    Hello...my IPad is disabled...and it sayd connect to ITunes. Please help.

    You will need to connect the iPad to your computer's iTunes via its cable, and you should then be able to reset the iPad and restore/resync your content to it
    Disabled device : http://support.apple.com/kb/HT1212

  • My ipad is disabled and says connect to iTunes??

    iTunes will not connect until I type in the password, but it is disabled so I cannot.  No devices appear in the sidebar and when I go to devices under File it will not let me select any options like "restore." How do I get access to my iPad again?

    Force your iPad into Recovery Mode.
    http://support.apple.com/kb/ht1808

  • My Ipad is disable, when i connect to iTunes, it fail to detect. Please help me. Thanks.

    Consider my self a new user for Ipad. I stuck for a month coz me dont know how to disable my Ipad. FYI. I never synched my Ipad before coz fail to understand the important of it until this case happen. Should you guys out there know how to deal with problem. Appreciate to have your advice.

    You may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 . As you've never synced the iPad to the computer then you will lose all your content - if you had then you would have been able to restore to your last backup, so you will only be able to sync whatever content you have on that computer.

  • My ipad is disable with message connet to itune

    My ipad is disable with message connect to itune, how to do that?

    You mean how to connect to iTunes?
    Make sure you have downloaded iTunes to your computer. Then take the cable that came with your iPad, connect one end to the iPad, the other to the USB port on your computer. iTunes should launch and walk you thru the setup process.
    Online iOS 5 / iPad user interface guide:
      http://help.apple.com/ipad/5/interface/
    Online, downloadable PDF iOS / iPad user guide:
      http://manuals.info.apple.com/en_US/ipad_user_guide.pdf
    Or you can download the free iOS 5 / iPad user guide from iBooks.

  • Pls, help me , my ipad is disabled as a reult of constant inputing wrong security code by my child on my ipad, i was asked to connect to itunes. The ipad is disabled and cannot do anything to allow me connect to itunes. Pls, What do I do???

    Pls, help me , my ipad is disabled as a reult of constant inputing wrong security code by my child on my ipad, i was asked to connect to itunes. The ipad is disabled and cannot do anything to allow me connect to itunes. Pls, What do I do???

    This should solve your issue:
    http://support.apple.com/kb/HT1212

  • TS1424 Whenever I try to update an app or download a new one I get an error message stating "unable to connect to iTunes"....I have reset my iPad and router but still get the error message

    Whenever I try to update any apps or download a new one I get the following error message "unable to connect to iTunes". I have reset my iPad and router and also done the same with my iPod but get the same issue.....need some support please?

    There are a number of threads from other people reporting the same iTunes connection issue, it looks like there might be a problem at Apple's end - but you could try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works, but it probably won't until Apple's fixed it

  • Unable to connect to iTunes/Apple Phone, iPad and Mac STATUS_CODE_ERROR

    Unable to connect to iTunes/Apple Phone, iPad and Mac  Apple Id Password
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    Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
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  • HT1212 How do I reset my sons Ipad, when its states that its Disabled and to connect to itunes, and when I do its states that its locked and I need to entre that password, but I cant because its DISABLED!

    How do I reset my sons Ipad, when its states that it's disabled and to conect to itunes, and when I do i get a message thats that says I need to entre a password, but I cant as the Ipad is Disabled

    Ive found the solution,
    TillyLove13 wrote:
    Sorry to hear, I am having the same issue myself, I entered a new passcode last night after i synced the new ios 7 cant rememeber my numbers all i remember is i used 2 and 3 and i got it to where i disabled my ipad. I used the connect to itunes as my restore but its not giving me any options thats helpfull it says restore and update im thinking maybe wipe my ipad and than put the new ios 7 in but nope seens mine was synced yesterday it only restores it back to previous locked position. im trying to get some way around it myself as soon as i find out ill make you aware. good luck. im sorry your probably just as flusterated as me

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