HT1414 iphone is disabled and the pincode is not working
Hi,
My Iphone is disabled and despite having the correct passcode it has totally locked me out and asking me to connect to I-Tunes, can't do this either because it is asking for my passcode but only showing emergency only calls at thge moment, can anyone help?
Try restoring it on another computer you have synced with. If you can't do this you will have to force it into recovery mode and restore it, as explained here: http://support.apple.com/kb/HT1212.
Similar Messages
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HT1349 I bought a new iPhone last week and the charge is not working.
My charge is not working and the phone is new l bought it last week.
Are you using the adapter and cable that came with your iPhone? Try connecting it to another device or wall outlet.
Also, try the ideas here -> iPhone: Hardware troubleshooting
Power/Battery
Battery does not charge from the USB power adapter
Important: Only original iPhone can be charged from a FireWire-based power source. If iPhone is connected to a computer that's turned off or is in sleep or standby mode, the battery may drain.
Verify that the outlet being used is working.
Try another USB power adapter if available.
If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
Try another USB cable if available.
Also refer to iPhone and iPod touch: Charging the battery. -
Hey I plug my iPhone 5 and the charger is not working and I'm freaking out!!! It never hasn't happened and I just have in this moment 4% I all ready tried on pther pluggers on the house and is the charges that doesn't work. What should I do?
@whimsei,
Hello and thank you for posting back. What it sounds like is the cable that connects to the screen from the motherboard has either come loose or has a issue after the fall.
To fix this it would have to be opened up and the connections checked. If there is an issue with the cable then it would have to be replaced. This will require either you opening up the system yourself and checking the connections and tha cable or sending it in for repair.
Here is the link to the maintenance and service guide. If you feel comfortable doing the work it will help you.
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC
Maintenance and Service Guide
If you want to send it in for repair here is how.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Please let me know how things go.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP -
My Iphone won't appear in my devices in Itune.... And the WiFi does not work on my phone.... I seems like there is no solution to update my phone to the new ios on my computer or WiFi without using the 3g because of this!!! help me out
Hello there, TempestBelcher.
It seems you've covered all the bases, but feel free to review the iPhone Troubleshooting Assistant for connectivity here:
Apple - Support - iPhone - Calls Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/calls/#section_0
If you've followed all the instructions then there are a few good recommendations for what to do next in the last step.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
I bought a new IPHONE from apple reseller and the earpiece is not working.
There is no sound .Speaker and headfone are working but earpiece is not working.
How can i get it replaced.You can get service information on this web page.
Regards. -
I dropped my iphone in water and the phone will not turn back on or charge...
I dropped my iPhone in water and the phone will not turn back on or charge... I know its probably fried and I need it repaired but is there any possible way I would be able to save the information that was on it. Pictures or videos? Most of my pictures were saved on my i Cloud, but some information had not been uploaded like my videos.
Does apple provide any sort of recovery services?
Thanks
JesusHi jesusdeloera,
Welcome to the Apple Support Communities!
If your iPhone was being backed up to the iCloud or iTunes, you will be able to restore from that backup and recover the data that was on the device at the time of backup once you have your iPhone repaired. Please review the attached information about iCloud and iTunes backups.
Choosing an iOS backup method (Should I use iTunes or iCloud to back up my iOS device?)
If you need further information about repairing your iPhone, please use the link below.
iPhone Repair and Service - Apple Support
Have a great day,
Joe -
My IPhone 4s is freezing up and the wifi will not work. This happened after the update. I have tried to restore it and that did not fix it. Any suggestions?
Most of your purchases content can be downloaded again via the Purchased tabs in each of the store. I realize that this will be a problem for the iTunes Store on the iPad, but that has nothing to do with apps, since apps are in the App Store.
If you backed up synced with iTunes before you restored the iPad, your content should be in iTunes on your Mac and you should be able to sync it back again. -
HT1212 my ipod touch disabled and my p.c not working what do i do
my ipod touch disabled and my p.c not working what do i do
Thgen the iPod needs a wifi connection to the internet and yo need another iPod, iPhone or iPad with the FindMyiPhone app. you can also yse any computer too
Only if:
If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.
Via USB with any computer with iTunes and an internet connection
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
i lost my apple shufle's(2 generation) charger 3 months ago,i bought a new one(charger) and the ipod is not working now.its completaly dead.when i lost the charger the battery was finished.now with the new charger its like its broken,help please
There is no way to remotely track or disable an iPod nano, either for you or Apple. As it can't connect to the Internet on its own, Find my iPhone isn't available for it.
(84600) -
i bought an IPAD air (32 gb wifi only) from USA just one month ago and the screen is not working correctly(picture attached) and right now i'm in Egypt ,can i send my ipad to service in Egypt and the warranty will work in Egypt or what?
Have you tried a soft-reset to see if that fixes it ? You might be able to get warranty service in Egypt for your iPad, but the warranty includes :
IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.
Apple may restrict warranty service for iPhone and iPad to the country where Apple or its Authorized Distributors originally sold the device.
As it's wifi-only you should have a better chance of it being serviced under warranty, but there are no guarantees, it might depend upon the repairer.
Egypt authorised service providers : https://locate.apple.com/eg/en/ -
My iPod Touch 3rd gen is screwed up the backlights screwed and the Wifi is not working its showing no wifi!
See:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem. A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar
For backlight
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
A very good friend of mine dropped her iphone into water and now it is not working.Her husband recently passed away and text messages from him and from well wishers after his decease are feared lost. Is there any way to retrieve them?
I suggested contacting Compub in Nassau St as the info is priceless and worth the trouble of trying to regain?
Any thoughts? The poor lady is very distressIf she has backed up her iPhone she can replace that iPhone and set up the new iPhone from her backup.
You can put the iPhone that went into water into a plastic baggie with either new silica gel packets (preferred) or raw rice and let it sit for 4 - 5 days. After that time remove the phone and connect it to power for at least a half hour. While it is still connected to power reset it by holding down the power and hold button, wait for the Apple logo then let go of the buttons. Might take several tries. If it revives immediately back it up. -
I have installed an app : Birdfield guide in my iPhone 4. But the app is not working after installation. It shows black screen when opened. I need suggestions to make it work or the reasons for not working.
Yes TeeKnows, try deleting it and download it again. After finished installation if still shows black screen delete it out off 'running apps' by double tapping the home button and swipe it off. If still shows black screen then try fully turning off your iPad (holding the sleep button) and turn back on again.
I hope I helped
thanks
Lydia -
Actually, my iphone was hanged and its screen was not working at all .So, I updated its software from market but for reactivation it require icloud account but i didn't know how exactly it is and i was caught in big trouble . But i have its box and all other accessories .So , kindly help me as early as possible .Thankyou and tell me about its solution
<Email Edited by Host>Basic troubleshooting steps outline in the manual are restart, reset, restore from backup, restore as new. Try each of these in order until the problem is resolved. If you've been through all these steps and the trouble persists, you'll need to bring your phone to Apple for evaluation. Be sure to make an appointment first at the Genius Bar so you won't have a long wait.
Best
GDG -
Myi iphone4 microphone not working and the home button not work after IOS6 updat
Myi iphone4 microphone not working and the home button not work after IOS6 updat
Did you try another restore and this time not to restore from a backup and see if that makes a difference? This is what Apple would tell you to do next based on my iphone 5 fiasco.
Make sure all your data is available on your computer for manual syncing later.
Since you did the hard reset I assume that means your home button isn't broken only that it got frozen before. Were you able to get the Apple logo after the reset? Did it boot?
And you are using iTunes 10.7?
I'm just trying to help get you going.
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