HT1414 itune cannot restore or update my ipad without the passcode. My kid forgot the passcode.
There must be a way. I cannot restore or update my 1st gen Ipad because it is locked with a passcode. help....
Connect in recovery mode and restore, you'll get the option to reset the passcode during this process:
iOS: Unable to update or restore and iPhone and iPod touch: Wrong passcode results in red disabled screen
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Similar Messages
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Is it possible to update your ipad 2 to the latest software without backing it up or transferring purchases to another computer other then your own?
What iOS version are you on ? If 5+ then as I said, you can do it directly on the iPad via Settings > General > Software Update.
If you are on iOS 4 then you will need to connect to your computer's iTunes and transfer purchases and do a backup - updating to iOS 5+ from 4 or below will backup up the iPad, wipe the iPad, install iOS 5.1, and restore your backup and iTunes media content (if you don't transfer purchases and backup then that content will no longer be on the iPad after the update). Updating to iOS 5+ : http://support.apple.com/kb/HT4972 -
I was trying to update my Ipad using I tunes and I backed music and apps on my computer but I thought it was updating and then noticed that there was nothing on my Ipad. There is absolutely nothing on the iPad now and I have it still plugged into the computer but the I pad is not showing up in I tunes at all.
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
ITunes cannot restore, software update server can't be contacted
Hello,
I received a 2008 iPod Classic hand-me-down from a friend, and wanted to format it and start using it. I formatted the drive in windows, and now when I start iTunes (using version 10.6.3.25), I get the following message "iTunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod." When I try to restore, it holds on "contacting the iPod software update server," and then tells me that the iPod software update server could not be contacted.
I have looked around for solutions, and tried quite a few of them. I unchecked the boxes in internet options (automatically detect settings), deleted the itunespref xml file, used hostsxpert to reset the hosts file, and so on. I still have the same problem.
So here I am, posting on the forum asking for someone's expert help. Here is the little log that iTunes spits out for me:
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
Dell Inc. Latitude E6410
iTunes 10.6.3.25
QuickTime 7.6.9
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013B15C02821268
Current user is not an administrator.
The current local date and time is 2012-06-29 19:17:43.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel® HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {5C83B9AE-1000-400E-9F1A-461FC30E5093}
Description: Sierra Wireless HSPA Network Adapter
IP Address: 10.206.45.36
Subnet Mask: 255.255.255.255
Default Gateway: 172.26.38.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers: 172.26.38.1
172.26.38.2
Adapter Name: {A5049D9A-3592-497F-9338-F17E467DB142}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {187896DE-CD26-4C34-8C69-1AC26BA1B5C4}
Description: Intel® Centrino® Advanced-N 6200 AGN
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {41C1267B-18A5-4CDA-8F3B-6D830F8BA001}
Description: Intel® 82577LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-10-13 11:43:25.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod (5th generation) running firmware version 1.3
Serial Number: JQ546KG5TXL
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Thank you in advance for your help!
PatOk, I've got it all figured out, and wanted to leave a note here for posterity. Here's what I did.
After reading all of planb77's excellent suggestions and going through the links he sent, I decided to look at other aspects of iTunes and see if the problem was not limited to restoring my iPod. When I found that my iTunes store didn't work, I checked the forum for those issues, and found that AT&T Communication Manager was a common culprit in working with iTunes.
After 70 minutes on hold and a fruitless hour on the phone with AT&T trying to uninstall bytemobile optimization client, I left the AT&T guy insisting that it was not AT&T's problem, but rather Apple's.
I then looked further into bytemobile and iTunes, and found an elegantly simple solution, written in all caps: https://discussions.apple.com/thread/3888541?start=0&tstart=0. You'll see it there. To spare you the link change, the advice was to uninstall iTunes 10 and everything else apple-related, download and install iTunes 9.2, find and delete the latest "itunes library.itl", and run your new iTunes. It solved my problem of restoring my iPod, and, incidentally, allowed me to access iTunes store. So there you have it. Problem solved.
planb77, thanks again for your persistence. While you didn't solve my problem, you eliminated many of the other possiblities, and led me to some other links. -
I can't upgrade from IOS 6.0.1 to IOS 7.1.1 on my iPad 2. iPad says it has downloaded IOS 7.0.3 but cannot verify the installation if I try and install it. It claims that I have lost internet connection, which I have not. I cannot restore or update the iPad in iTunes either, if I try to, I get an error message which says that I 'do not have permission to access the requested resource'. I am using the latest version of iTunes on Windows 8. I have tried putting the iPad in recovery mode and restoring it with iTunes, the result is the same.
Any help would be much appreciated.
Thanks!@Rudegar
Thanks for the reply, but I've been having this problem for well over a week. If it is a corrupt download, is there some way of deleting it from the iPad and getting a new one?
Thanks -
I am having iPod classic 120GB Serial Number:8K913VF:2C7
I have tried a newer version of the iPod software is available (version 2.0.1). To update my iPod but it is showing error iPod : Cannot restore or update in iTunes with error 1415, 1417, 1418,1428,1429, 1430, 1436, or 1439.
How I can obtain suitable software for iPod classic 120GB Serial Number:8K913VF:2C7I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:
http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html
I hope this helps you and any other users. -
hi i have ipad mini i cant download any games.. i have internet connection. before i was able to do it but this past few days i cant it says cannot connect to itunes store i didnt update my ipad to ios 7 because it will make my ipad very slow like whT happen to my iphone, is that the reason y i cant
download games anymore?Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Reset all settings
Settings > General > Reset > Reset all Settings.
This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings. -
TS1372 Cannot restore or update in iTunes with error 1437
Cannot restore or update in iTunes with error 1437
More info needed
Which version of iTunes are you using?
What is your iPod software version as shown on the iTunes Summary page?
Error 143x, normally caused by harddisk write timeout, probably due to
iPod Hardisk failing - Do the iPod Disk Diagnostic refer to this earlier tt2 post
Slow USB port, low datarate, due to sharing with other USB devices - Disconnect all other USB devices while Restoring or syncing. Dont use any USB hub and also use the USB port at the back of the PC. and not the front.
CPU Resource drained by other Apps like email, Antivirus, web broswer - Stop them, but if stopping Antivirus please disconnect the PC from the Inernet first.
Have a nice day! -
iPhone 4s will not turn on, a screen shows up telling me to connect to iTunes to restore and update to iOs7, but when I try to restore error 2001 comes up and will not let me restore. I still cannot turn my phone on. None of the troubleshooting tips work, help??
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process.
FollowTroubleshooting security software issues to resolve this issue.
In rare cases, these errors may be a hardware issue.
If the errors persist on another computer, the device may need service. -
Cannot restore or update iPod in iTunes 7 or later????
Nano completely crashed today and said to restore with iTunes but i get this error "Error 1415, 1417, 1418, 1428, 1429, 1430, 1436 or 1439: Cannot restore or update iPod in iTunes 7 or later"
All the resolutions from this link http://support.apple.com/kb/TS1372 do not work
Anyone else have this issue?Am I just SOL?
-
I cannot back up after restored and updated my iPad
First, my iPad2 ran on ios 4.3.3. Then I backed up it and kept its library and setting
Next, I restored and updated to run on ios 5.1.1.
The system (on iPad) asked me to set up as a new one or back up via icould or itune.
I surely chose the last one because of an old ios.
The picture of usb cable and itune figure then shown, so I plugged in with my PC and launched itune programme.
Wonderingly, it didnt have any buttoms which i could back up (plz see the piture below)
Q : What should I do for backing up it into my iPad?
PS : I have already followed this http://www.apple.com/support/ipad/assistant/itunes/#section_7 but it does not help!!!!!!
<E-mail Edited by Host>Sunbeame wrote:
If it is during the warranty time, can I go to a store and get some help?
That is exactly what I would do with this situation. Like I said I have seen this problem before but I know that I was not able to figure out what the problem was.
Make sure that you are running the latest version of iTunes on your PC - and you could also try uninstalling and reinstalling iTunes to see if that helps. I just don't know if that will work or if that is the reason that you are seeing this. -
IPad1 stuck in recovery mode with and ITunes cannot restore with an error code of 11?
I tried to update to IOS 4.3.4 today but now my iPad1 stuck in recovery mode with and ITunes cannot restore with an error code of 11?
(With the old discussion groups it was easy to see where other people had similar problems, these new groups seems clunky in comparison)OK, fixed it by using SHIFT+RESTORE to load the iPad1,1_4.3.4_8K2_Restore.ipsw file in directly from the
C:\Documents and Settings\<user name>\Application Data\Apple Computer\iTunes\iPad Software Updates
folder.
No idea why the upgrade to 4.3.3 failed in the first place and no idea why iTunes was not clever enough to just do it by itself when it detected that there was a problem in the first place. -
HT201263 forgot passcode on ipad and i cannot restore because it says ipad not connected to net
forgot passcode on ipad and i cannot restore because it says ipad not connected to net
If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup. If you do not have a
backup to restore, then restore as New.
If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New. -
While updating my iPad to ios7, it got stuck on the iTunes-USB screen and is frozen. No other screen shows up when I turn it off or on.
If it's showing the iTunes icon and USB then that means that it's gone into recovery mode : http://support.apple.com/kb/ht1808
Prior to starting the update you took a backup ? If not then it's now too late to do so, you will need to reset the iPad back to factory defaults and you can then restore to your last backup or resync your content. -
I cannot restore or update my iphone
i cannot restore or update my iphone - message comes up 'the iphone could not be restored unknown error 1669 occured' I had just updated itunes before this but my iphone was saying - searching - and i could not make or recieve calls.please help!
http://support.apple.com/kb/ht1808
Also see this discussion: https://discussions.apple.com/message/23301940#23301940
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