HT1414 iTunes not recognising restore from backup

I had to replace my iPhone 4S today. I backed up before the old device was taken away. When I plugged into iTunes I strated the restore from backup proceudre. When this is complete however I am promted to do the same again as if iTunes think the phone is new even though the backup was successful.
I have been throught the process three times now and always the same outcome. Any iseas as I am effectively completely locked out of iTunes?
Thanks all,
J!

Open iTunes. On Mac top menu select "iTunes" drop down menu, and on Windoz top menu select "Edit" drop down menu, select "Preferences". In the pop-up window click the "Devices" icon. There are all your backups with their dates, you can delete the ones you want.

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http://support.apple.com/kb/HT1766
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Please help

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HT1414 iTunes not recognising restore from backup

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