HT1414 My ipad is unresponsive I have tried to restore to factory settings its not alowing me to
My ipad is not reponding I have tried to factory reset I cant get into it to do this, I tried using itunes no joy
Hello, Sharonwilson1506.
Thank you for visiting Apple Support Communities.
I would need more information regarding any restore errors received, computer OS and clarification on what you mean by unable to restore to provide a better answer. However, here are some basic troubleshooting articles that have some helpful steps you can try.
iPad: Basic troubleshooting
http://support.apple.com/kb/ts3274
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Cheers,
Jason H.
Similar Messages
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iphone 4: Home Button Not Working. The home button only works when it is connected to iTunes, once i disconnet it does not work, i have tried a restore to factory settings but it still is not working. Any suggestions?
Apple, as I said, does not repair your iPhone. All hardware service issues are handled by replacing the unit. So they can't handle the home-button issue without also addressing the issue of the cracked screen, for which they'll almost certainly charge you. But you can make an appointment at an Apple Store or call Apple tech support and plead your case.
Regards. -
I forgot my iPad password and I have tried to restore it but I am unable to because it says it is unable to because i'm connected to Find My iPad! I need to get onto my iPad because for some assignments I use my iPad. I want to preferably factory reset it.
Try and force iPad into Recovery Mode:
1. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
2. Connect USB cable to computer, leave the other end alone
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad -
My IPhone 4s is freezing up and the wifi will not work. This happened after the update. I have tried to restore it and that did not fix it. Any suggestions?
Most of your purchases content can be downloaded again via the Purchased tabs in each of the store. I realize that this will be a problem for the iTunes Store on the iPad, but that has nothing to do with apps, since apps are in the App Store.
If you backed up synced with iTunes before you restored the iPad, your content should be in iTunes on your Mac and you should be able to sync it back again. -
My iPad is glitching it goes from the Internet to the home screen with no warning I have completed a restore to factory settings still doing it. Please help
Setup as new (Factory Default)
Settings>General>Reset>Erase all content and settings
Note: if iPad still crash after setting up as new, it's time to make appointment with Apple. -
So my daughter set a password to lock her ipod touch and now she can't remember it. I tried to restore to factory settings but it is still asking for a password. I tried 0000 and that didn't work Any ideas what to do?
From this Apple support document: iTunes: Specific update-and-restore error messages and advanced troubleshooting
This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the headingBlocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
B-rock -
I have an imac and a macbook pro. my creative suite 5.5 design premium is on them both. I'm about to take them in to the apple store because they are running bad and have them completely restored to factory settings. when I get them back will i be able to re-install my adobe creative suite to both of my computers using my same product code from when i first bought it?
Yes. Just make sure to deactivate the license on both systems using Apple menu --> Deactivate while one of the suite programs is running.
Mylenium -
My computer has crashed and I have had to restore the factory settings, without backing up my purchases is there anyway which I can recover purchased downloads?
check out Dave Sawyer's post in this thread.
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HT4623 I HAVE TRIED TO UPDATE MY 3GS BUT ITS NOT GETTING STARTED?
i have yried to update my 3gs.after i press instaall its not getting started only logo o apple is coming and going again and again
Use iTunes to update.
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Ipad in recovery mode so i could restore to factory settings but i get error (9)
ipad 2 running ios 7.1.2 is stuck in recovery mode loop after i put it in recovery mode to restore it to factory settings.
ipad starts to restore but then i get error message ( 9 ).
please helpYou've tried the troubleshooting for error 9 on this page : Get help with iOS update and restore errors - Apple Support ?
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someone lease help me with this. for the past two days i have been hitting my head for this !!
Glad they finally added a "Home Videos" tag, but wish that it was a compeltely separate category like Music, Movies, TV Shows. Still have all my home videos tagged as a "TV Show" with track numbers to keep them in order, disc number x of 12 to indicate the month, and season used to indicate the year. Has worked nicely for years but every new version of iTunes I hope (and have suggested) that they will separate this out.
A real way to maintain home movie metadata and organization would be much appreciated. Giving Home Videos as a tab within Movies is a start, but doesn't recognize the fact that these kinds of videos are completely different from "Movies." People scroll through or look for movies by name, home videos by date or event (more like iPhoto organizes things). Nobody wants to hunt for baby's first steps in a big alphabetical list somewhere between "The Avengers" and "Willy Wonka." -
HT1414 what does error code (-1) mean when I am trying to restore my factory settings?
help - My i phone has an icon which says i can have only plug into i tunes - i canbnot do anything else - i cannot turn it on or off and when i try to restore it says error code (-1) - how can i use my phone?
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service. -
PLEASE HELP ME.
No need for the caps.
If iTunes prompts you to restore your phone, then that is your only choice. Just follow the instructions iTunes gives you.
If its not turning on, hold down the power and home buttons at the same time until the Apple logo appears. Then you will be asked to restore your phone in iTunes. -
Had message on my iphone 4 this morning that I needed to plug it into itunes. Did this but could only get a blank screen with apple symbol on it. Tried to do a system restore but keep getting the message that it couldn't finish restoring
Try a Hard Reset.....
Press and hold the Wake / Sleep button AND the Home button at the same time, keep them both pressed until the Apple Logo appears on the screen, it can take 10 or more seconds. Ignore the swipe to turn off message. -
hey guys plz help me out with this. my pjone has stuck on apple logo since two months...
Is your iPhone jailbroken? If so see: http://support.apple.com/kb/HT3743
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