HT1414 My iPhone4 (iOS 6) does not sync with iTunes. The message displayed suggests to return the iPhone to factory settings (which I cannot do). This happened after the iPhone was upgraded to iOS6 and performed one sync. Any ideas?
My iPhone4 (iOS 6) does not sync with iTunes. The message displayed suggests to return the iPhone to factory settings (which I cannot do). This happened after the iPhone was upgraded to iOS6 and performed one sync. Any ideas?
Lilasil wrote:
The message displayed suggests to return the iPhone to factory settings (which I cannot do).
Why not?
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I have an ipod nano 7th generation and can not get it recognised by my Windows 8.1 laptop (it appears briefly on My computer, then disappears). This happened after I updated iTunes to the latest version. Does that have something to do with it?
Hello there, kiwilucea.
The following Knowledge Base article offers up some in-depth steps for troubleshooting your issue:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Keep in mind if you get to Step 12 Reinstall iTunes, those steps need to be followed exactly as outlined for the reinstall to be effective.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
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Can anyone help.Can anyone help on this?
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Most of your purchases content can be downloaded again via the Purchased tabs in each of the store. I realize that this will be a problem for the iTunes Store on the iPad, but that has nothing to do with apps, since apps are in the App Store.
If you backed up synced with iTunes before you restored the iPad, your content should be in iTunes on your Mac and you should be able to sync it back again. -
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I am unable to load some web pages, I get an error message saying unable to load page due to invalid or unsupported form of compression, this happens on the BBC news page for example. Any ideas how to overcome???Reload web page(s) and bypass the cache.
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Wi-Fi on my iphone4s is grayed out and I think this happened after the update 7.0.4. I tried all possible solutions through apple online support and then went to apple store as a last resort and they turned me down that there is no support in the 2nd year. Only option is to pay 160 pounds and get replacement. When I argued further, they said that if I had bought the iphone directly with them, they would replace me without any cost. This is even more frustrating.
THIS IS TOTALLY UNFAIR as its not my fault. If the release of faulty 7.0.4 software is timed in my 2nd year of contract and since I didnt buy the iphone directly from Apple, how is it fair to ask me to pay for replacement. Its not my fault after all.Because you are outside the one year hard ware warrenty, Apple covers for the first year on their dime, if you had a two year contract why not make sure you have a two year insurance on your phone?
Either way as I can see/assume you are from europe you can look at your consumer laws to see if you qualify for anything there, beyond that it isn't the software that broke the device, it's a hardware failure because thousands upon thousands are happy and content with iOS 7.0.4 -
My iphone shuts off randomly and the button is too sensitive. Like I don't even press the lock button and it shuts off. Also when my finger barely rubs over the lock button, it shuts off too. This happened after the 7.1 update. It's on the iphone 5. Someone help me. I just want to fix this. Maybe if it's possible I can disable the lock button.
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each time i try syncing my ipod with itunes, it freezes itunes and i end up having to shut down my computer. This started happening after the latest download and my latest purchase. The latest purchase doesn't show up on my iPod and itunes freezes at synching step 2 on 2. Any suggestions?
You should Reset your iPod, by
1. Press Menu and Center button simultaneously for about 10 Secs till the Apple Logo comes ON.
2. Disconnect the sync cable.
3. Check the iPod Welcome screen, select language, go to menu (if you are lucky, your music are still on the iPod.)
if your iPod doesn't show the Welcome screen, bring it to Apple Store.
If the above is okay, (can see Menu but no Music)
4. Close iTunes and Reboot your PC.
5. Start iTunes
6. Connect the iPod to the Sync cable.
7. if iTunes ask to Restore, please do so.
8. Sync your iPod. ( I would advise you to disconnect from Internet and stop the Antivirus program when doing this.)
Good Luck. -
Im Using an ipod touch 4th gen and i have updated the iOS to 6 and nothing happens except the screen is always in apple logo only. and when i connect it to laptop, the ipod does not recognizein windows and also in iTunes
The Nano uses different drivers than iOS devices like the iPod touch
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem -
Itouch was reset to factory defaults. Have tried ideas listed in ITunes help. Any ideas?
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
The" may need service' meand there is a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Just recently my Apple TV quit listing the ITunes in the option bar and no longer lists Netflix and other many other options in the other option bar. I tried to unplug the device, but nothing helps. Any ideas?
Glad to hear I am not the only one with these issues. Seems as though this is an Apple issue. I have an ATV 1st gen. Can not purchase or preview music via iTunes on my ATV. Can not listen to Internet radio on the ATV nor on iTunes on my MAC. for whatever reason videos can be previewed on my ATV but none can be purchased. I have had the purchase problem for awhile but now the Internet radio is new as of 2/26.
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This problem is with the macbook pro only thus far. All the other apple products, like the towers, etc. are fine.
Not sure why this is happening. Any advice would be greatly appreciated,
Thanks,
LelandThanks a lot for your swift response. And sorry if it was a bit too hectic to go through my detailed query (which I did because it was misunderstood when I asked previously). As I've mentioned above, I was informed that updating to 5.0.1 would '''require''' me to '''delete''' the current version and then install the new one. And doing so will involve losing all my bookmarks. I guess I should have been more specific and detailed there. By losing, I didn't mean losing them forever. I'm aware that they're secured in some place and deleting and installing the software doesn't harm its existence. What I meant that if I install the new version, I'd have to delete the old one. And after installing the new version, I'd have to transfer them (bookmarks) back from wherever they are. Get it? When it updated from 3.6.9 to 3.6.13, and from 3.6.13 to 3.6.18, I didn't need to follow that process. They were already present on their own.
BTW, I'm having no problems with 3.6.18 but after learning about the existence of version 5.0.1, I'm a bit too eager to lay my hands over it.
Thanks for your help; hope this wasn't extremely long. -
When I try to sync my ipod with itunes I get an error message which tells me Apple mobile device is not started.
"itunes could not connect with the itunes store. An unknown error occurred (11556)."
This error is associated with ringtones, are you trying to sync a ringtone, purchase a ringtone...need more info...
I have also an error message saying it cannot sync and error message number 0050.
Are you on Windows XP? Is this the error message...iTunes displays -50 error message? If so, follow these directions:
http://support.apple.com/kb/TS1539 -
HT4528 was upgrading to ios6 and phone dead will not boot. what can i do
upgrade iphone 4 to ios6 and phone will not boot up screen dark what can i do?
If you have problems with updating then best is to download the full version and uninstall the currently installed version.<br />
You may need to remove the Firefox program folder to do a clean install of the new version.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
Home sharing does not work with iTunes 12
I have been using home sharing with iTunes a lot, mainly to stream TV shows from my Mac Pro (2008) to my Apple TV (3rd Gen). But after installing Yosemite and iTunes 12 it doesn't work any longer. My Apple TV finds the iTunes Library, but can't connect with it. At the same time home sharing worked just fine with my iPhone 5 and iPad 2 (iOS 8.0.2). After installing iOS 8.1 home sharing with my iOS devices doesn't work, too – same problem as with Apple TV: iTunes library is found but devices can't connect with it.
I already tried to solve the problem with the suggestions on Apples troubleshooting page: Fehlerbehebungsmaßnahmen für die Privatfreigabe
My setup:
Mac Pro (2008) with OS X 10.10 (14A389), iTunes 12.0.1.26, connected via Ethernet and WiFi
Router: Fritz!Box Fon WLAN 7270
iPhone 5 with iOS 8.1
iPad 2 with 8.1
Apple TV (3rd Gen), newest software update, connected via Ethernet
Any ideas, what the reason for that problem could be and how to solve it?
Thanks a lot in advance.
BTW: Sorry for my English. I am not a native speaker.
Greetings from GermanyI had the same problem after updating to iTunes 12 and using my iPhone 6.
I have solved it by doing these simple steps:
1. Turn off Home Sharing in iTunes. Close it.
2. In your iOS 8 device, Turn on Home Sharing: Settings/Music/Home Sharing
3. Open back iTunes
It looks like in one of the updates, possibly iOS 8.1, had signed off Home Sharing completely.
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