HT1414 My ipod seems to have just died. It would not allow me to slide to open and then it went to a screen that showed a picture of connect to itunes. I did that and it gave me the option to restore so I did that and now I get nothing a black screen w/fa
Just went to open my ipod and seems to have died. Worked fine this morning. Showed a pic of connect to itunes and did that and it said I needed to restore to factory settings so I did that and now nothing just black screen with faint apple in the back ground will not turn off or on and itunes will not recognize it?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Similar Messages
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My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.
Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors -
I was updating my iPhone 4 to 6.1 and it froze. It has an iTunes logo and picture of a usb port on the screen. It gave me the option to restore settings, which I don't want to do. Now the phone is frozen. Any ideas how to get the phone back?
Im sorry to hear that. You need to restore like brad said.
But you can restore from a latest backup from itunes after restore. I hope you had a recent backup made.
Here is a link to help
http://support.apple.com/kb/HT1808 -
Ipod touch shows picture to connect to itunes but,
The ipod touch won't turn on, it just shows a picture to connect to itunes. But when I try to connect to itunes it won't connect because it says the ipod is locked with a passcode. What do I do??
I was able to find an answer by browsing similar questions. I had to connect in recovery mode, then restore the ipod.
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Hello I just found a problem with my Ipod nano 6th generation. It worked fine an hour ago but then the screen turned a dark grey. Did the restore through Itunes and then it went white. But now it's totally unresponsive and seems to be off even when it is plugged into itunes. Can't even restore it. I get Error 1415?
Hi clarity,
Welcome to Apple Support Communities.
You may want to first try removing and reinstalling the latest version of iTunes by following the steps in this article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
If you continue to receive the error message when connecting your iPod, see this article for more troubleshooting tips:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
Best,
Jeremy -
I have recently installed iTunes on a new Windows 8 laptop and copied from my old XP system using an external drive. This all went ok. The problem is that i can't get my iPod classic to sync on the new laptop. I did a factory reset and re-install. It still won't sync. When I hit the 'sync' icon it does nothing. In the Options screen the option to automatically sync is greyed out and doesn't allow me to enter anything in the box. How can i resolve this?
You need iTunes on the computer. There is no iTunes for your phone. See:
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software. -
I have my iTunes on my PC and have an iPod Classic, I have just purchased an iPod touch and want to load all of my Itunes music onto it, how do I do this and not loose my library, I'm not very computer savvy.
You sync music the same way as on the Classic. What you sync to an iPod does not effect the iTunes library on your computer.
iTunes 11 for Windows: Syncing overview
or
iTunes 11 for Mac: Syncing overview -
i have tried to install new update on iphone 5 and now it wont turn on when i plug it in the charger it just shows i need to connect to itunes.
Given the state your device is in you have already erased your old stuff. You have an image on the screen that says, "Connect to iTunes." That's what the image means. So you will need iTunes on your computer.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS from iOS 5 or Later
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. Resolving update problems
1. iOS - Unable to update or restore
2. iOS- Resolving update and restore alert messages -
I have just bought apple tv which allows me to play music through airport express but when chose to watch a movie the audio comes from the tv and does not give option listen through other speakers served through airport express. Can you help me ?
No, you cannot seperate the audio and video stream.
You can use optical audio to a sound system (I use sony sound bar) and play the audio via that.
jules -
My iTunes gave me the option to erase and sync with the library or just sync with Itunes purchases. Since I have songs from more than one source and all my music was in the library, I chose the erase and sync option. All my music was wiped off my iPod and a few recent iTunes purchases were synced onto the iPod. All my music is still in the library, but it won't sync to my iPod. Making me crazy.
do this
http://docs.info.apple.com/article.html?artnum=61148 -
Typgood .. I would like to work together I have an iphone 63gs 16gb, I do not read the sim card in itunes gave him the option restore and now I get on the screen that you can not do iphone activation would help me. I'm from Colombia
Activation requires a SIM card.
Activation issues are almost always the result of a device that has been hacked or jailbroken. If that is the case, no support can be provided here. -
Where can i find the option of, when i close firefox that he saves my current tabs and when i open my firefox i will still have them?
Firefox 4 and later versions save the previous session automatically, so there is no longer need for the dialog asking if you want to save the current session.<br />
Use "File > Exit" or "Firefox > Exit" (Mac: "Firefox > Quit Firefox") if you want to restore multiple windows or otherwise have problems with restoring tabs.<br />
You can use "History > Restore Previous Session" to get the previous session at any time.<br />
You may need to click the orange/gray Firefox button to see History.<br />
There is also a "Restore Previous Session" button on the default <b>about:home</b> Home page.
Using the "Show my windows and tabs from last time" setting is a more reliable way to restore session data.
* Tools > Options > General > Startup: "When Firefox Starts": "Show my windows and tabs from last time"
* http://kb.mozillazine.org/Menu_differences
Make sure that you do not use "Clear Recent History" to clear the 'Browsing History' when you close Firefox.
* https://support.mozilla.org/kb/Clear+Recent+History -
I don't know what more details to offer. The browser crashed, all my open tabs were lost, and when I restarted Firefox, it did not give me the option of restoring the tabs. I really want them back. Is there any way to roll back and recover them?
That gripes me to no end, as well. You might think Mozilla could think this one through, at least to the point of realizing there should be a manual means to recover open tabs NOT restored automatically after a routine FireFox crash.
And if Mozilla cannot stabilize FireFox, it will keep losing users back to IE.
The epidemic of crashes seemed to begin when FireFox "improved" itself with the idea of running 3rd party plugins in a "container", which is still far from reliable. I must run SysInternals Process Explorer at least once per Windows session to keep FireFox from destroying itself.
Aside from FireFox being so unstable, Mozilla should show some concern for users and make the manual restore option very plain from the UI-- such as "RESTORE OPEN TABS LOST SINCE THE LAST (*&&!!! FIREFOX CRASH"
Presumably-- and that may presume too much-- Mozilla leaves the open tabs "log" in place during each update. If that record of open tabs remains untouched from update to update, then why does FireFox screw up, update after update, and routinely fail to recover all tabs?
You might think someone at Mozilla would realize something is wrong. I have let Mozilla "phone home" after each crash, and yet the problem continues. -
My 2nd Gen Apple TV seems to have just stopped working with Youtube. Is there a particular reason this has happened ? All of the other services work correctly.
Apple already have a position on such matters. If you have a problem with one particular service and not others, contact the provider.
Contact Apple TV content providers - Apple Support
However, 3 similar reports, do not a problem make. Perhaps there is a problem, perhaps there isn't, but it really doesn't seem to affect many people if there is, believe me when there is a problem it's quite obvious from the additional traffic it causes in these communities. It's also not exactly clear that you are all seeing exactly the same thing. -
My ipod 60gb classic is showing as fully charged until I connect it to my pc when it comes up with the error message, 'please wait very low battery' and the little wheel goes round and nothing happens, can anyone explain why this is and what i can do?
I have worked my way through the assistant and nothing works. I have tried connecting in disc mode but although the screen on the ipod is showing that the device is charged and that it is in disc mode as soon as I connect it to the computer it comes up with the error message 'please wait very low battery' and stays like that until I disconnect when it appears to be OK again. I have tried on both pc and mac.
BTW the ipod is an ipod video not classic if that makes any difference.
Thanks
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