HT1414 My itunes won't recognize my new iphone. How do I fix this?

I just got a new iPhone 5c and when I connected it to my itunes, my itunes will not recognize it. Can anyone tell me how to fix this?

Hi there Xtinalee1031,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W. 

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