HT1414 Problem with my Iphone 4. (cant update nor restore)

I was wondering. I went to a computer shop where they update your iphone 4 (my iphone is still version 4.1) Im not trying to jailbreak my phone. I just want them to update it to the current 5.1.1 version of the IOS. But we always get the error. not eligible for the requested build. they even tried to restore my phone. and it they couldn't restore it. they even did the manual restore. where you hold down the power button and the home button and when you see the apple logo hold the home button some more. and still it didn't get wiped. My question is, when they backup my files using itunes. What files of mine are still in their computer? i know they have my photos and videos and my notes maybe even my messages. But how about my passwords on my email, itunes and others??

If the shop you went to can't manage to figure out (or at least google) such an elementary problem, then you need to find someone else to do business with.
Everything except your music and apps is included in the backup.

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