HT1414 Problem with my Iphone 4. (cant update nor restore)
I was wondering. I went to a computer shop where they update your iphone 4 (my iphone is still version 4.1) Im not trying to jailbreak my phone. I just want them to update it to the current 5.1.1 version of the IOS. But we always get the error. not eligible for the requested build. they even tried to restore my phone. and it they couldn't restore it. they even did the manual restore. where you hold down the power button and the home button and when you see the apple logo hold the home button some more. and still it didn't get wiped. My question is, when they backup my files using itunes. What files of mine are still in their computer? i know they have my photos and videos and my notes maybe even my messages. But how about my passwords on my email, itunes and others??
If the shop you went to can't manage to figure out (or at least google) such an elementary problem, then you need to find someone else to do business with.
Everything except your music and apps is included in the backup.
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Hi Tarun 49,
If you are having issues with your iPhone such as you describe, you may want to try some things to troubleshoot.
First, quit all running applications and test again -
iOS: Force an app to close
Next, I would try restarting the iPhone -
Turn your iOS device off and on (restart) and reset
If the issue is still present, you may want to restore the iPhone as a new device -
iOS: How to back up your data and set up your device as a new device
Thanks for using Apple Support Communities.
Best,
Brett L -
WiFi problem with my iPhone 4S after updating to iOS 6.0.1
After updating my iPhone 4S to 6.0.1, the WiFi don't detect any WiFi and does not connect to any WiFi.
In the Wi fi setting it does not let me slid it to on.
Any suggestion?? New software update please apple. I need my WiFi.Me, again. A couple of weeks ago (around Christmas) my wifi stopped working and the toggle switch greyed out again. I found a solution guide from Apple, followed all the steps (which ultimately included a complete factory reset). I was able to back up all my info before hand with iTunes. I ran my phone as a new device, and the problem was still there. The wifi wouldn't work at all and the toggle on/off switch was greyed out. Finally I gave up and tried Apple support. I chatted with a rep, told them everything I saw and tried, and within 10 minutes they determined that I needed my phone replaced (my phone was new in April 2012). All I had to do was go down to the store, tell the rep there exactly what I told the one on the phone, and within 15 minutes I had a brand new phone FREE. I brought it home, plugged it in, and restored all my info (including passwords, wallpaper, app settings, EVERYTHING!!) as if I never had a problem. My wifi has been impeccable on the new phone. I still haven't determined whether it was the 1 year warranty or the Apple Care replacement plan that covered it, but either way, totally worth the trouble.
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I have problem with my iphone 5 after update there's no service or stay searching for network
hi i just ask for help cuz my iphone5 not work as will after update from ios6 to ios7.0.4 in first time network lose and now saty searching for network !!
Hey ahmed eg!
I have an article here that I believe will help you troubleshoot this issue:
iPhone: Troubleshooting No Service
http://support.apple.com/kb/ts4429
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
Problem with my iPhone 4S after update iOS7
My iOS7 update is really slow and renders the phone useless. I cannot type an viber massage or facebook status or anything that requires using the keyboard as the lag and delay is around 10-15 seconds. Its really annoying. What can I do to fix?
Thank you so much!!! I was getting ready to restore from my last backup in April just to get my phone back. The update rendered my phone basically useless and your solution worked the very first time.
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The Genius at the Apple Store restored my phone to factory settings. I had backed everything up on iCloud, but he recommended that I don't restore that old backup file since it might bring up the software issue again. I just want to get my photos back. Is there anyway to retrieve them from iCloud without having to restore my phone using my old backup? Or would I have to use the old backup, transfer my photos, and then do another factory restore? Help!
You would have to restore the backup, import the photos to your computer, then restore as new again.
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HELP CANT UPDATE NOR RESTORE MY IPHONE4 ON ITUNES..
as the title say i cant restore my iphone 4 on itunes.
it seems that the restore and check for update button are dissabled but i tried it on other iphone like 3g it works fine
here is a sample screen shot.
any help pls...I also have been having this problem consistantly. I run Mac OS 10.6.8, iTunes 10.5.1, and the only way I could find to get iTunes to upgrade my new iPhone4, was to do it from my laptop, which wiped out all my data. What a pain!!! But now I can't get it to take once I re-synch with my main computer- still will not upgrade.
I had this trouble repeatedly with my earlier 3GS at times and it was so damned frustrating.
Does anyone have any clue as to why this is happening?
I also tried all the help sections from Apple. like unplugging every GD USB device from my computer... and then trying to do the upgrade... no luck!
Hope someone comes up with a fix for this BUG!
AK -
My iphone 4 drop down after that it start showing apple logo i have restored it after that it shows searching on carrier signal and shows that Connect to itune... when i connect it to itune, message came that there is some problem with your iphone.Please help me out.
Hi ahsanikram!
I have an article here for you that can help you troubleshoot this issue with your iPhone:
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
If you are still having issues after attempting the troubleshooting steps in the previous article, see the following article:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
i have a problem with my iphone everytime i tried to restore my phone signal keeps searching and eventually says NO SERVICE. this does not allow me to connect to itune or anythintg i connect to the wifi but afer 3minutes it says to try again i went to a iphone shop today and i sorted my phone when i tried to update it asked me to res tore first and now my phone is back to the first problem. please help me advise me whatto do
thank you
akshay indermanWas your phone jailbroken or "unlocked" by someone other than the carrier it was originally locked to?
Sounds like you have a hacke/jailbroken phone. -
Hi everyone,I have an Iphone 4S,when I updated iOS 7 my phone got slow,so please help me how to downgrade it to 6.1.3 or 6.1.3,I have another problem with iOS 7,I cant request my credit balancing,when i type *101# automatically calls and says "this number dows not excits",I wnat iOS 6.1.2 back ..
sorry for my bad english ..
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good evening i have an problem with my iphone 4 the wif and network cant on now if i tray is showing iTunes i tray to reload the ios is showing an error -1 can you help me
No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine. -
I have a problem with my iphone 4,the problem is hanging and turning off automatically, it was started when I updated it to ios7.0.2, what should I do?
mahtab2 wrote:
I have a problem with my iphone 4,the problem is hanging and turning off automatically, it was started when I updated it to ios7.0.2, what should I do?
Connect to iTunes on the computer you usually Sync with and Restore
http://support.apple.com/kb/HT1414
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download -
I have problem with my iphone 3gs ( ISO 5.0.1) , it is stuck on apple LOGO and just restaring from time to time after long time will open then i am able to see all app so i tried to update it to new 5.1.1 but not getting update and showing below messege the iphone could not be updated. an unknown error occurred 11
thanksif itunes can no longer pickup your ipod, and you cant even do anything to your ipod, your best option is to either call apple care, or just take it to the nearest apple shop. i had a similar problem, mines currently at apple care repairs and they might just end up giving me a replacement.
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Wifi problems with my iPhone 4S since 6.1.2 update
I thought I had fixed this problem with my iPhone with a change in my home router settings but I did not. Since the 6.1.2 update I have had problems with my wifi connections. I have an Airport Extreme wifi network with multiple airport extremes extending the signal throughout our house. I am only able to communicate with the internet using our wifi network if I am in the same room as the main airport extreme. If I am a room away from any of the routers I get a message that my iPhone "can't join the wireless network". If I am in a room standing near one of the other airport extremes I can join the network, my iPhone will show that I am connected to the wifi network with a full signal but I have no communication with the internet. How I have determined this is by turning cellular off, wifi on & attempted to pull up a web page. When I do this anywhere other than by our main Airport Extreme I get the message that I am not connected to the Internet.
We have multiple other devices on our home wifi network, i.e. other iPhones, iPads, computers, etc. We aren't having this problem with any other of our devices. I am not sure if this is a software corruption issue or a hardware issue. I have not dropped my iPhone or done anything else to it that might have damaged it. I have tried resetting the wireless networks on my iPhone & that has not worked. I have read these boards & have tried the various suggestions, including the one about putting your iPhone in the freezer. (When I told my husband about trying the freezer suggestion he seriously thought I had lost my marbles...)
I would appreciate any other thoughts or suggestions that anyone has.I have a diff issue!!! I has still able to connect to wifi network I had connected before the update to 6.1.2. But few days back when I tried connecting to a new wifi network and it kept saying incorrect password. The worst thing happened after I look up online for help that say try the " reset network setting" solution!! After I did the "reset network setting" step I bloody **** looses all connection to those network I had connected to before the update and I can't get back connection now. *** did apple still allow their users to update a software that has so many bugs. They should had prevent their users from updating right after they know there are bugssssss..!!!!!
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