HT1414 RESETTING RESTRICTIONS PASSCODE - Even after restoring a phone, you cannot bring back your data from the icloud because it brings back the restrictions passcode you cannot remember and used restore to begin with

RESETTING THE RESTRICTIONS PASSCODE - Even after restoring the iphone and bringing back the data from icloud you cannot reset your restrictions passcode as it is stored in the icloud backup.

Hello risenhauer,
Thanks for using Apple Support Communities.
To reset your Apple ID password without knowing your security questions or have access to the email account, you will need to contact Apple Account Security in your country. Links to contact can be found in the article below.
Apple ID: Contacting Apple for help with Apple ID account security
Take care,
Alex H.

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How can I restore data from my iCloud account on a new iPhone 5c with a previous SW version that my old (stolen) iPhone 5?

Hello everybody,
I need help to restore data from my iCloud account on an unused iPhone 5c because my iPhone 5 with a newer iOS update was stolen. When I try I get a message that I cannot retore my data because the iOS on my iPhone 5c is an older version than on the stolen iPhone 5.
There must be a way to do this. I hope to hear from you
thanks!

Welcome to Apple Support Communities
You cannot. However, you can solve this problem by setting the iPhone as a new device and upgrading iOS in Settings -> Software Update.
After upgrading iOS, open Settings -> General -> Reset -> Erase All Content and Settings. Finally, Setup Assistant will let you restore the backup.

The scroll back gesture to the previous page, even after i sign out of my email account or Facebook anyone can still be able to see the content in the accounts just by scrolling back using the gesture.

the scroll back gesture to the previous page, even after i sign out of my email account or Facebook anyone can still be able to see the content in the accounts just by scrolling back using the gesture. how can i stop safari from showing the content of my accounts?

Try calling Tech Support, they should be able to check to see if theres a lock and try to help you reset it, I had to call and get my account unflagged, for something that I didn't even do.

After an erroneous contacts delete on the mac, they've been removed from icloud and all the synced devices. I was able to restore the contacts from a backup, but since the iCloud version is newer than the backuped one, they are deleted every iCloud sync

After an erroneous contacts delete on the mac, they've been removed from iCloud and all the synced devices.
I was able to restore the contacts from a backup, but since the iCloud version is newer than the backuped one, they are deleted every iCloud sync.
Now I have an iPhone with the contacts and iCloud deactivated, but I lost all the contacts on the Mac and the iPad.
There is a way to tell iCloud "restart using the contacts I have on this device"?

An iCloud backup will save the state of your Camera Roll at the time of the backup but, if you delete photos from the Camera Roll, they will not be in the next backup taken.
If you are using the iCloud Photo Library (beta) read this FAQ which will tell you what happens when you delete photos from one of the devices sharing the Photo Library.
iCloud Photo Library beta FAQ - Apple Support
The relevant section is:
How does iCloud delete photos and videos from iCloud Photo Library?
Deleting a photo or video from your Photos app will also remove the item from iCloud Photo Library and from your iCloud storage allocation. Photos and videos you remove can be recovered from the Recently Deleted album for 30 days. After 30 days, your content will be removed from the Recently Deleted album. Photos are backed up on our servers for up to 30 days after they're deleted from the Photos app. If you need to recover these photos during that time, contact Apple Support.

I spend a long time to try to sync my itunes music on my ipod 160 GB Classic, but after waiting so long get a pop up message that itunes stop syncing because of error 46, some times giving me 58, 1469, and many other numbers, please help macbook pro

i spend a long time to try to sync my itunes music on my ipod 160 GB Classic, but after waiting so long get a pop up message that itunes stop syncing because of error 46, some times giving me 58, 1469, and many other numbers, please help am using macbook pro

That is precisely what my mid-2010 MacBoook Pro 13 was doing before the drive finally died after an Apple Genius rebooted it a dozen or so times. I have since read about the exact same thing happening to others, including a writer for The Atlantic magazine who had never had an issue with a Mac before. Do a back-up ASAP to make sure you don't lose anything and see about replacing the HDD. It is only about $140 for a new drive. The real issue is if you lose your data, too. So, make sure you do that back-up!

I had an iPod touch, but it was stolen or lost. Now that I have a new one with a new Apple ID, is there someway I can access and download all my old photos and data from my old Apple ID to my new device? I still remember my old Apple ID and password.

I had an iPod touch, but it was stolen or lost. Now that I have a new one with a new Apple ID, is there someway I can access and download all my old photos and data from my old Apple ID to my new device? I still remember my old Apple ID and password.

Restopre from backup
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Also,
- If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer

I use a Win7 PC with iCloud and Outlook 2010 for syncing my calendar and contacts. I can enter data in my Outlook Calendar and it will appear in iCloud, but data entered in iCloud does not sync back to Outlook. ICloud syncs to my iphone fine both ways.

I use Win 7 PC with iCloud and Outlook 2010 for syncing my Contacts and Calendar. They have stopped syncing...mostly.
Now, appointments I enter on my local Outlook (iCloud) Calendar goes up to iCloud fine. But, data I enter on iCloud directly does not come down to my local Outlook iCloud Calendar. If I reboot the computer, the iCloud data shows up.
Also, Contacts I try to enter on my Outlook (iCloud) Contacts goes up to iCloud fine, but does not show up in my local iCloud Contacts.
All syncing works with my iPhone.
I have signed out of iCloud on PC. I have stopped syncing and re-started. No change.
I have an .aplzod folder for iCloud. I have a separate Earthlink.net.pst email account in Outlook and a me.com.pst Outlook email account (which I don't actually use) listed under Data Files.
Any help would be appreciated. Curious that Outlook will upload to iCloud but not receive downloads unless I reboot. However, rebooting does not download the missing Contacts.
Jim Robbins

Hi Jim!
You've started off with some good troubleshooting steps, so let's see if we can take this a little further and figure out what the issue is with your iCloud contacts and calendars. I have two articles here that will help you troubleshoot this issue a little further, but the troubleshooting steps for both articles are exactly the same, so I will lay those out for you here:
Note: When using iCloud Control Panel 2.0 and later, iCloud Calendar event descriptions in Outlook 2010 do not support text formatting (bold, italics, or underline), HTML, images, or attachments. The contextual (right-click) menu has also been disabled.
If you are having trouble with a PC (with Outlook 2007 or 2010) and iCloud Calendar, try each of these steps, testing after each to see if the issue is resolved:
Verify that you are using a Windows configuration that is supported by iCloud. For more information, see iCloud system requirements.
When enabling Calendars in the iCloud Control Panel, part of the setup process is to copy your Calendars data from the default Outlook ".pst" file to iCloud, and then remove the Calendars from the ".pst" file by placing them in the Deleted Items folder in Outlook. The Calendars data is then stored in the iCloud data set within Outlook so that changes can be pushed to and from Outlook by iCloud. Be sure you are looking for your data within the iCloud dataset within Outlook after enabling Calendars in the iCloud Control Panel. The deleted files can be seen by viewing Deleted Items within your Outlook Folder List. This is not iCloud removing your data; iCloud simply copies your data into the iCloud data set and then removes the local Calendars data by placing it in the Deleted Items folder.
Make sure your computer is online. Attempt to view www.apple.com and iCloud.com. If you can't connect to the Internet, your iCloud calendars and events will not update in Outlook. Click here for more information about troubleshooting your Internet connection.
Open a secure website to test if you are online as is necessary for iCloud Calendar. This also tests if the ports 80 and 443 are accessible. Outlook requires port 443 access to iCloud in order to push and pull updates to and from the iCloud Calendar servers.
Verify that your iCloud member name is entered into the iCloud Control Panel pane. See iCloud Setup for more information about setting up iCloud on Windows.
Completely close and reopen the iCloud Control Panel.
If you recently made changes in Outlook and they are not moving to your other devices or vice-versa, click the Refresh button in Outlook.
Turn iCloud Calendar off and back on:
Close Outlook.
Open the Windows Control Panel:
In Windows 8, move the pointer to the upper-right corner of the screen to show the Charms bar, click the Search charm, and then click the iCloud Control Panel on the left.
In Windows 7 and Vista, choose Start menu > All Programs > iCloud > iCloud.
Remove the checkmark in the checkbox next to Mail, Contacts, Calendars & Tasks, and click Apply. Wait a few seconds, then replace the checkmark, and click Apply.
Open Outlook and test to see if the issue has been resolved.
Ensure the iCloud Outlook Add-in is active within Outlook.
Outlook 2010:
Open Outlook 2010.
Click the File menu.
Click Options in the left panel of the Outlook window.
Click Add-Ins in the left panel of the Outlook Options window.
Look at the list of add-ins beneath "Active Application Add-Ins" and verify that the "iCloud Outlook Add-in" is listed.
For Outlook 2007, follow these steps to verify the iCloud Outlook Add-in is active
Open Outlook 2007.
From the Tools menu, choose Trust Center.
Select Add-ins from the left column.
Look at the list of add-ins beneath "Active Application Add-Ins" and verify that the "iCloud Outlook Add-in" is listed.
For additional information about managing Add-ins with Microsoft Outlook, see this Microsoft support document.
Restart your computer. This may sound simple, but it does reinitialize your network and application settings and can frequently resolve issues.
iCloud: Troubleshooting iCloud Contacts
http://support.apple.com/kb/ts3998
iCloud: Troubleshooting iCloud Calendar
http://support.apple.com/kb/ts3999
Thanks for using the Apple Support Communities!
Cheers,
Braden

Please restore e-mail or at least give us some real information. Tech support is almost smug in their response for additional information. The iCloud status page has said the same thing since yesterday. A real dis-service. My business depends on this!

Please restore e-mail or at least give us some real information. Tech support is almost smug in their response for additional information. The iCloud status page has said the same thing since yesterday. A real dis-service. My business depends on this! Any one have any suggestions not being offerd by tech support or Apple? Anything at all?

mdjb wrote:
I just lost a big opportunity to get a new client because of this!! almost 24 hours now without any email service. I was one of the original.mac customers. I am over this time to move on. It is an inferior product.
My sympathy, but, this is what you agreed to when you chose to use a free system: (From terms of service agreement, iCloud)
APPLE DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT FROM TIME TO TIME APPLE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME, OR CANCEL THE SERVICE IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT.
And this is no different from any other free service I'm afraid. Pay for your mail, then you have the right to expect service.

HT201210 I am unable to update my IPhone 4 to the IOS 6. I managed to back up and transfer and then when it asked to update I said yes and the sync process starte, left it overnight and it came up with an error if continue you will loose all your data.

I am unable to update my IPhone 4 to the IOS 6. I managed to back up and transfer and then when it asked to update I said yes and the sync process started, left it overnight and it came up with an error if continue you will loose all your data. So stopped! Help!

Are you currently on ios 4? If so that's where the backup comes in. You'll need to restore your backup once the software is updated.

Hello guys..does anybody know how to install and use adobe master collection with the new lion? I need to use Flash and illustratore, but apparently those programmes are incompatible with the new operative sistem... I am a new mac users and I'd like t

Hello guys..does anybody know how to install and use adobe master collection with the new lion?
I need to use Flash and illustratore, but apparently those programmes are incompatible with the new operative sistem...
I am a new mac users and I'd like to know if there are other similar programmes I can use with lion!

Lab79 wrote:
Are you on Apple's payroll?
well dude I can only let you know that as I work with those programme I don't have to pay for it is my company that pays the programme I whant to use( that's why I was asking if there where other programmes ..that I could use with lion insted that Illustrator and Flash!)..I know Adobe since 2005 and I can say that Adobs products are very good...I think that if it's an Adobe probleme or fault ..they will solve it very soon...but unfortunally I have the impression that after Jobs passed away Appel decided to change politics..and everything started to go very bad! (see FCP X)..
good luck with apple dude..
Where is the Apple problem? I have CS4 and CS5 running perfectly fine on my Macbook Pro. Installed 5 after Lion upgrade. Worth every cent. Adobe did have some catching up to do with Lion but with the CS5.5 update all runs fine. But not yours. So it is a problem with the Lion OS? You say you have been with Adobe since 2005. So you would be aware of all the other issues that Adobe had catching up with past Oss in Mac and Windows then. They get it right, but it is up to them. It is not up to Apple, nor Microsoft for that matter, to run around and check that every software developer in the world is running their business properly.
And what has politics got to do with anything. Some people just have to blame Software for their poor Hardware maintainence of failure of the same.
<The only think I can really do is to go back on my old windows...give back this orrible lap top and ask for my money back!>
Great suggestion. You should go with that one, but good luck getting a refund.
Bye

Do not use iOS 7. Attempting to install iOS 7 will cause your phone to require a factory reset, thus wiping all your data from the device. Save your data, do not attempt to install the new iOS 7.

Do not use iOS 7. Attempting to install iOS 7 will cause your phone to require a factory reset, thus wiping all your data from the device. Save your data, do not attempt to install the new iOS 7.

My phone has been in the Preparaing Iphone for Restore mode for over 2 hrs. I have the following on the itunes page
Iphone Recovery Mode
Itunes is restoring the software on this Iphone.
I have the Itunes icon and the USB cord display on the iphone home screen
So I still have 3 hrs to go??? WOW

How to restore Data from past iCloud backup? I lost my spreadsheets from Numbers, need help.

How to restore Data from past iCloud backup?
Is there a way where i can retrieve my spreadsheets from the past iCloud backup of numbers?

Your Numbers documents were synced with iCloud so they would be stored on the server rather than being included in the backup. If you were signed into your iCloud account on a Mac that you were backing up with Time Machine, you could restore them from your Time Machine backup.

HT204407 my 2 daughters and I are sharing one icloud. I am trying to set up and use find my friends with them, but it won't let me. It says I can't send a request to myself when I send one to her email address, which is different than mine. What am I d

my two daughters and I have iphones. I am trying to set up and use find my friends with them. We have 1 icloud, but different emails. When I send a request it states that I can't send a request to myself. What am I doing wrong

Sharing an Apple ID is never recommended for these reasons.
They can create their own: http://appleid.apple.com and you can add them at the addresses they use for their ID.
Sharing an Apple ID is not recommended because all of your data gets merged and when it gets deleted from one device, it deletes from them all, such as Contacts.
iCloud Guide

IMac Computer using 10.7.5, running iTunes 11.1.5, and using an iPad 2 with os 7.1 . I have over 300 movies in my library and when I share using video on the iPad, the titles covers are all on the wrong movies. How do I fix this?

iMac Computer using 10.7.5, running iTunes 11.1.5, and using an iPad 2 with os 7.1 . I have over 300 movies in my library and when I share using video on the iPad, the titles covers are all on the wrong movies. How do I fix this?

Hi Michael,
I'm glad iTunes is working now! If you want to locate iTunes plug-ins on your computer, you can find them in the following locations (you may not have the iTunes Plug-ins folder if you do not have plug-ins):
Mac:
/Users/username/Library/iTunes/iTunes Plug-ins/
/Library/iTunes/iTunes Plug-ins/
One thing I also wanted to mention is that the "Users/username/Library" is hidden in Lion and Mountain Lion. You can access it using these steps:
OS X Mountain Lion: What is the Library folder?
The Library folder contains files used by OS X and your apps, including your personal fonts and preferences. The Library folder is hidden. If you need to open it, make sure you are in the Finder, hold down the Option key, and then choose Go > Library.
You can find the full article here:
OS X Mountain Lion: What is the Library folder?
http://support.apple.com/kb/PH11395
All the best,
Sheila M.

If I already have an Airport Express Base Station, can i hook an external hard drive into it's USB port and use that hard drive with Time Machine?

If I already have an Airport Express Base Station, can i hook an external hard drive into it's USB port and use that hard drive with Time Machine?

No, and that shouldn't be done with an AirPort Extreme or Time Capsule.
(66017)

HT1414 RESETTING RESTRICTIONS PASSCODE - Even after restoring a phone, you cannot bring back your data from the icloud because it brings back the restrictions passcode you cannot remember and used restore to begin with

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