HT1414 the "devices" heading does not show in itunes-I have downloaded latest version

I am trying to export music to my ipod-which I have done previously-My ipod does not show up on itunes. The "device " heading is not there either.
I have recently added Norton to my computer.
I tried a different computer and that computer is not reading ipod in devices and printers either.
what can I do.
My cable is working as far as I know, as it charges my ipod

Start here:
iOS: Device not recognized in iTunes for Windows
or
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

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