HT1414 unlocking iphone having problems downloading the software

Unlock an AT&T mobile phone
having contacted AT&T to get my phone unlocked and followed their process - email with list of steps to take on iTunes, now I am stuck as the process is not working and no options are available to get passed the problem. Not being very Iphone savy now need help...!
The process is stuck at "restoring iPhone software" in the iTunes page... in recovery mode...
not sure of the operating system as the phone does not work and not able to acces the info
the phone is now useless...
any suggestions, please?
Thanks.

Hello onkihawaii,
The following article should help you get through the restore process and get your iPhone back up and running.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Cheers,
Allen

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HI, i'm having this error message [There was a problem downloading the software for the iphone "banster's iphone". An unknown error occurred (-23)] when im doing the upgrading to IOS 5. anybody know how to slove it? Thanks

HI, i'm having this error message [There was a problem downloading the software for the iphone "banster's iphone". An unknown error occurred (-23)] when im doing the upgrading to IOS 5. anybody know how to slove it? Thanks

Yep, me to exactly the same problem, the error message keeps telling me to check my internet connection or try later. Nothing wrong with my internet connection. Is it an apple server problem?

IOS 5 on 3Gs iPhone,There was a problem downloading the software for the iPhone

I have attemepted to update my iPhone 3Gs 8-10 times now over the past three days and keep getting the following error message:
There was a problem downloading the software for the iPhone " My iPhone". The network connection timed out.
Make sure your network settings asre correct and your netowrk connections are active, or try again later.
This is after i wait 45-60min for iOS 5 to download each time.

Hi,
I am having the same problem as eimaj311 - and I dont have Kaspersky. I would like to believe that the error is not even related to network speed. I understand there would be a high demand on the servers - but this would have been anticipated and addressed - if so why the error message. I think downloading 700Mb would have been easier if iTunes can save whatever was downloaded and resume from that point in the event an error occurs.
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TS3694 Why can't I update my iPhone 4 to iOS 5.1? Every time I try it gets all the way done downloading it; however when it's processing the file the page tells me "There is a problem downloading the software for the iPhone. Network connection timed out.

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Error -3259 is a network timeout error, usually. This article might help:
http://support.apple.com/kb/TS2799

I have an old iPhone 3Gs with software version 4.3.5, I am trying to use it again, and it works fine, but I have not been able to update the software. Every time I try, I get the following message: "there was a problem downloading the software for the i

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look around the forum tons of people repport that they can't update
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Error while downgrading from ios6(beta4) to ios5.0.1.. i am getting error "there was a problem downloading the software for the iphone" any idea???

Hi,
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I am trying to download an update for my iphone, but in the middle of the download I get an error message that says, 'There was a problem downloading the software for iphone. The network connection timed out.' Any ideas on how to resolve this issue?

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Hi Robertfrom Denver.
Did you try the solution given, and if yes, did it work?
I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
HelenfromBroughton Astley

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"There was a problem downloading the software fot the iphone. The network connection timed out."
there's no pblm with my connection but this error keeps on showing,
what to do? please help....

Stop with the silly and pointless fonts.
A simple search of the forums for the actual error would have revealed the resolution.
Temporarily disable all security software on the computer.

I've iPhone 4s, and I am trying to update it to iOS 5.1 I've downloaded the software from iTunes, but when I click to install it, it says: "There was a problem downloading the software for the iPhone 'Donnbjj1's IPhone'. An unknown error occurred (1480)"

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iOS: Resolving update and restore alert messages
For error -50: See error 13 and 14:
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

There was a problem downloading the software for the iphone. An unknown error occured (-23)

Hi,
I cant seems to restore my iphone or even downloading the latest iOS 5 update. The error message is as per subject: "there was a problem downloading the software for the iphone. An unknown error occured (-23)"
Anyone know how to resolve this?
I have no issue with my network connection.
thanks
Alexis

i had this problem too, check security updates, itunes update to 10.5, disable firewall and antivirus but still the same problem. Seems there is no answer to it.

"There was a problem downloading the software for the iPhone....An unknown error occurred (-23)." What should I do?

"There was a problem downloading the software for the iPhone....An unknown error occurred (-23)." What should I do?

i have the same problem:
I have an iphone 4s and I have been trying for months to update my phone from iOS 6.1.3 to the new one.
I recently got a new computer (my old harddrive crashed and will not work at all) and I just now copied all my music and photos to the computer.
Now I have been trying to update to the iOS 7.1 both on iTunes and on the iPhone but neither one work. I keeps saying "unknown error" .
I am wondering if I restore it to factory settings and then update it will the install work?
also since i have backed up to the iCloud and my computer..will i be able to recover my music, contacts, notes and photos???
thanks in advance.

HT201210 I cant seem to be able to update to iOS 6.1 through my PC for my iPhone 5...The error reads: 'There was a problem downloading the software for the iPhone 'Thomas Honiball'. You do not have permission to access the requested resource".... please h

I cant seem to be able to update to iOS 6.1 through my PC for my iPhone 5...The error reads: 'There was a problem downloading the software for the iPhone 'Thomas Honiball'. You do not have permission to access the requested resource".... please help!!

Only developer's have access to iOS 6 now. Thus, if you are a developer you have have access to the developer's forum for iOS 6.
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"There was a problem downloading the software for the iPhone"

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Agreed, I had the same problem but after reading your post I decided to keep trying and it eventually worked. Thankfully for me at least it worked on about the 10th attempt!
Thanks!

HT201210 There was a problem downloading the software for the iphone "moh" The Network connection timed out.

Hi
I am trying to restore my iphone 4 iOS 5.1.1 uding itunes the latest version update. but always I am disconnected in the mid of the process sometimes an getting the message :
There was a problem downloading the software for the iphone "moh" The Network connection timed out.
make sure your network setting are correct and your network connection is active or try again later.
I have Internet speed of 12MB. and have changed different USB cables and laptop with Intel Core i5 .
Is there any one has any idea???

i tried itunes in different computers and itunes recently installed .
the issue that the restore never completed always freeze in the middle and giving the above note.
There was a problem downloading the software for the iphone "moh" The Network connection timed out.
make sure your network setting are correct and your network connection is active or try again later.
Is there a way to refresh the restoring update in itunes ???
in case they proxy or Antivirus issue it suppose not not to start the restoring process at all Is not ???
but in my case always start as normal then freez ........
any other suggestion

Im getting and error message that says there was a problem downloading the software for the iphone . the network connection timed out. I have been trying to do the update for 2 days now

im getting the error message: there was a problem downloading the software for the update Iphone. The network connection timed out. I have been trying to update for 2 days now.

Disable your firewall and antivirus while you download.

HT1414 unlocking iphone having problems downloading the software

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