HT1414 When I hit restore a file menu from my computer pops up and I am not sure what file to put in to get my iphone to restore from.  I don't get the box that says are you sure you want to restore.  So how do I get it to restore so I can see if this fix

I got a "new" iphone from the Apple store when my dog bit the phone and cracked the front.  This new phone will not play any music, ie no sound will come out.  I can watch videos with sounds but no music from any of my playlists.  I checked with Apple and was told to try to restore my iphone.  I did all the necessary prep work like backing up and syncing and then hit the restore button on the iTunes page.  A file menu icon popped up with a blank in it and I do not know what file I need to put in the window as where it needs to find a file to restore the phone.  I never got a message that said are you sure you want to restore the phone.  I need some help if anyone knows how to do this or should I just go back to the Apple store (which is over an hour away)?  Thanks

I am syncing my iphone to my iTunes account and then I do a backup and also making sure all updates are current.  Then by going to the my phone and then going to the right and selecting the restore my iphone.
Here is a picture of what I get

Similar Messages

  • HT201272 I just bought a new iPad. When I tap on Purchase in the App store I see all my previously purchased apps each with a little box that says open. There is no download cloud. How do I get these apps onto my home screen?

    I just bought a new iPad and the apps I had previously purchased are in the app store under Purchased. They appear with a little box that says "Open". There is no download cloud so I can't click on them to download the apps to my home screen. Is there a way to move these apps to my home screen?

    If they have 'open' next to them then that implies that they are already on your iPad - if you tap on the 'open' button does that open the app ? If it does then they are on your iPad. You've checked all your homescreens and tried a soft-reset to see if they show after the iPad has restarted : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • TS1702 I have 8 apps that when I tried to update, are now stuck on "installing" in the box that says update. every time  I try to update another app, it gets frozen like this as well. I was able to quit all apps, but these, as they do not respond. Any ide

    I have 8 apps that, when I tried to update, are now stuck on "installing" in the box that says update. every time  I try to update another app, it gets frozen like this as well. I was able to quit all apps, but these, as they do not respond. Any ideas?

    Reset your iPad by holding the home and on/off buttons together for 6 or 7 seconds till the Apple logo appears.  Then update your apps one at a time.  Do not start the next app until the current one downloads and finishes installing.

  • I have a smartmail box and a 1 in a bubble next to it. I see no new emails to read so how do I find the ONE it says is there? if it is a glitch, how do I get rid of that bubble?

    I have a smartmail box and a 1 in a bubble next to it. I see no new emails to read so how do I find the ONE it says is there? if it is a glitch, how do I get rid of that bubble?

    Try rebuilding the mailbox.
    First select the offending mailbox. Then click on Mailbox in the menu bar, and select Rebuild. If the bubble goes away, it was a glitch. If it does not go away there is one unread message in that Mailbox.
    To find that one:
    In Mail, go to View / Sort by / Unread. That should bring the unread email to the top of the list.

  • When I OCR two versions of the same document and then compare th documents in Acrobat Pro XI, I usually get the message that there are no changes to mark.  However, I know there a quite a few number of changes.  I raised this question more than a year ago

    When I OCR two versions of the same document and then compare the documents in Acrobat Pro XI, I usually get the message that there are no changes to mark.  However, I know there a quite a few number of changes.  I raised this question more than a year ago, and the response I received had to do with the quality of the OCR and the scans of the documents.  However, if I use Acrobat Pro XI to save the same documents in Word and then run a comparison in Word all of the changes are marked.  When a PDF is saved as a Word document in Acrobat Pro XI, is a different OCR module being used than the one used in Acrobat Pro XI for text recognition?

    OCR is only for recoginition of the image / picture of text provided by an scanner.
    Content typed into a Word file which is converted to a PDF is (in Word and in PDF) *not* an image  or picture of text - it is the digital text. So, no OCR involved.
    When the "digital" (renderable) text of a PDF's page content is exported to Word no OCR is involved.
    When a PDF's content is from the image output of a scanner and this is a picture of text then OCR comes into play.
    If this content is exported to Word before doing OCR then it is the image that is exported to the Word file.
    Once OCR is performed it is the OCR output that is exported.
    OCR output is (always will be) impacted by "the quality of the OCR and the scans of the documents". 
    Regardless "Compare" is based on a Word file output to PDF1 then edits to the Word file followed by an output to PDF2. You use Acrobat Pro to do a compare of PDF1 & PDF2.
    Paper 1 scanned to image 1 to image 1 in PDF1 that gets OCR 1 and
    Paper 2 scanned to image 2 to image 2 in PDF2 that gets OCR 2
    being processed with Acrobat Pro's Compare can certainly be done.
    But - well you've described what can be observed.
    Be well...

  • Before I formatted my computer, I had a box that said translation, but now after formatting has disappeared. How do I get back it? m.v.h. Tore

    Before I formatted my computer, I had a box that said
    translation, but now after formatting has disappeared. How do I get back
    it?
    m.v.h.
    Tore
    == This happened ==
    Every time Firefox opened

    See http://www.google.com/support/toolbar/bin/answer.py?answer=20871 - Translate : Translate basics - Toolbar Help

  • HT204389 I just got an iPhone 4S model number MD439LL/A still have the box that it came in along with other info. I can not find Siri. I have looked in settings general and  settings general restrictions. Can anyone help me out?

    I just got an iPhone 4S model number MD439LL/A still have the box that it came in along with other info. I can not find Siri. I have looked in settings>general and  settings>general>restrictions. Can anyone help me out?

    That model is an iPhone 4, not a 4S.
    http://support.apple.com/kb/HT3939

  • I have a work Mac, an air book, a home Mac; husband has desktop and laptop. That makes 5.  My work computer was replaced and I do not know what the company did with it.  I am not allowed to deauthorize all. Any way around the year limit?

    I have a work Mac, an air book, a home Mac; husband has desktop and laptop. That makes 5.  My work computer was replaced and I do not know what the company did with it.  I am not allowed to deauthorize all because I did this within the last year when I got my new airbook. Any way around the year limit?  I don't know if I can find my old computer and I don't want to wait months to be able to play my ituens purchases on my new work computer.

    If oyu already used up your "deauthorize all" option, you need to contact support so they can make an excemption:
    http://www.apple.com/support/itunes/contact/

  • How do i recover music from old computer. its broken and i did not have the music backed up on any other hard drive.

    how do i recover music from old computer. its broken and i did not have the music backed up on any other hard drive.

    OK, well, seems like you need to lose the attitude if you really want help.
    There are several ways to get music from iTunes on your computer to your device.
    The easiest is to sync directly with iTunes by connecting your device to your computer, selecting the device, setting up your Profile pages, and then clicking the Sync button to sync.
    First you want to open iTunes and under Preferences>Devices, make sure that you are not syncing automatically:
    Make sure that box is checked.
    Then follow the instructions in the article below for either your computer or your Mac to set up your Profile pages and to sync your music via iTunes:
    WINDOWS IOS SYNC ITUNES 11
    iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
    You can also directly download music from iTunes to your device by going to the iTunes icon, going to "Purchased", and selecting the items that are not on your device that show a little cloud next to them. Click on the cloud and the music will download.
    You might also want to familiarize yourself with your iPhone 5 manual. It has all the answers you cannot find on Google or by trying to just do it by brute force. If you would take a little time to read about your device and how to use it, you might not be so frustruated and unnecessarily snarky to people who are trying to help:
    http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
    Best of luck,
    GB

  • I got a new computer and whenever i went to apps on my iphone all the boxes where grayed out and the box that says sync apps isnt checked.

    When i check the box it says that all apps and their data will be replaced with apps from this itunes library. This is a problem since i have a lot of games and dont wanna lose all my saves. how can i sync my apps without replacing them

    There is another solution in this thread that is working for a few people and you keep your apps
    Look at the post on page 2 from janofmorgan
    https://discussions.apple.com/thread/2632087?start=45&tstart=0

  • I have a update waiting and the box that says software update trys to connect to the update server but it can't do you have any help for me cause its saying i need this update real bad

    firefox says i have a update waiting but i try to install it and the software update box pops up and says (connecting to the update server) but thats as far as it goes can you please help me solve this issure

    Remove the files in the updates and updates\0 folder.<br />
    You may need to delete active-update.xml and updates.xml as well if present.
    XP:
    C:\Documents and Settings\&lt;user&gt;\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
    (%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)
    * http://kb.mozillazine.org/Software_Update (Software Update not working properly)
    If you have problems with updating then best is to download the full version and uninstall the currently installed version.
    You may need to remove the Firefox program folder to do a clean install of the new version.
    Do a clean (re-)install:
    Download a fresh Firefox copy and save the file to the desktop.
    * Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
    * Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
    * Uninstall your current Firefox version.
    * Do not remove personal data when you uninstall the current version.
    Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
    * It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
    * It may not be necessary to create a new profile, so first try if it works with your current profile and if not then create a new profile.
    You do not need to create a new profile, that is not necessary for this issue
    Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

  • I checked the box that says "warn me when closing multiple tabs" but it doesn't warn me at all

    I checked the box under Option > Tabs that says "Warn me when closing multiple tabs" but whenever I would accidentally close firefox with multiple tabs open, it doesn't warn me at all! It would just close everything. I have tried to check and uncheck it a lot of times but it still not working.

    You can reset the warn prefs on the about:config page via the right-click context menu.
    browser.tabs.warnOnClose , see http://kb.mozillazine.org/About%3Aconfig_entries
    browser.warnOnQuit , see http://kb.mozillazine.org/browser.warnOnQuit
    browser.warnOnRestart , see http://kb.mozillazine.org/browser.warnOnRestart
    In Firefox 3 you do not get the 'Save & Quit' pop-up dialog if you choose Tools > Options > General > Startup: "When Firefox Starts": "Show my windows and tabs from last time".<br />
    If that option is selected then your pages will already be reopened the next time.<br />
    To get that pop-up dialog you have to select one of the other choices (Show my home page, Show a blank page).

  • I have lost the toolbar that lets me erase my history of internet site visits; how do I get it back?

    there is a toolbar on firefox that includes the word history, that allows you to quickly erase the sites you have visited on the internet; somehow that toolbar has disappeared, as it has once before; how do i get it back so I can erase the list of sites I have visited on the
    internet?

    * In Firefox 3.6 versions on Windows and Firefox 4 on Windows and Linux it's possible to hide the "Menu Bar" via "View > Toolbars" or via the right-click context menu of a toolbar.
    * Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.
    * Go to "View > Toolbars" or right-click the "Menu Bar" or press Alt+V T to select which toolbars to show or hide (click on an entry to toggle the state).
    See also:
    * [[Menu bar is missing]]
    * http://kb.mozillazine.org/Toolbar_customization

  • When I'm on Facebook and I click to Comment or accept a game gift, I get a pop up box that says, "Are you sure you want to navagate away from this page?" and it doesn't post my comment or accept the gift.

    This happens most of the time. Sometimes if I catch the page before its completely loaded it won't do it, but this is getting very annoying. I uploaded some photos, it took me an hour to do so, and then it took me another 30 minutes just to get to post a caption to just one of them because of this issue. This only started about 3 weeks ago. I haven't done anything different. Any suggestions?

    Do you have that problem when running in the Firefox SafeMode? <br />
    [http://support.mozilla.com/en-US/kb/Safe+Mode] <br />
    ''Don't select anything right now, just use "Continue in SafeMode."''
    If not, see this: <br />
    [http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

  • HT4623 When I access iTunes, it syncs my iPhone to the mac pc, but after syncing, I cannot find the drop down that says "devices" so that I can check details about backups.  How do I get to the window that says "devices"?  thank you!

    When my iphone5 is connected to my mac pc by the usb cable, the phone syncs with my mac pc.  However, after it is finished syncing, I do not know how to access the window in itunes that has the option "devices".  I obviously, am a newbie and would appreciate any help.  Thank you!

    When connected your phone should be listed on the top right. Click it without clicking the eject icon.
    - or -
    You can show the side bar where it will be listed under devices:
    Mac: OPTION+COMMAND+S
    PC: CTRL+S

Maybe you are looking for