HT1414 When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP :) thanks!

When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP thanks!

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HT2204 I have 3 iphones and all use the same apple ID,how do I change this so each phone has its own id,do i restore the phones to factory settings first??as im having problems with contacts being added to and deleted from each phone.

I have 3 Iphone 4S and all have the same apple ID which is causing problems as far as contacts are concerned,when i sync 1 of the phones to my comp the contacts appear on all the phones.How do i create a new ID for each of the phones do I have to reset the phones to factory settings first,any help would be appreciated.:)

Hello marie196,
Thanks for the question, and welcome to Apple Support Communities.
You do not necessarily need to restore the device to factory settings, but rather sign out of the four services that utilize your Apple ID: iCloud, iMessage, FaceTime, and iTunes & App Stores. Once signed out, you can sign in with a new Apple ID. For more information, see the following article:
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Additional Information: You may encounter an error regarding a 90-day limit. For information on this, see the following article:
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/HT4627
Thanks,
Matt M.

I'm using iphone 4 but could not backup or update the phone. Am forced to restore the phone to factory settings. All it shows was a itunes and plug. What am i supposed to do?

I was prompted with the 'No Service' message. When i tried to switch it on again, it showed the iTunes icon and plug. When I tried connecting it to iTunes, I was prompt to restore the phone to factory settings. No updates or backup was allowed. What does this means? I have never done any backup for this phone. Someone please help.
Thank you.

Correct.
That is why it is both Prudent and Recommended to Backup on a regular basis... at least Weekly.
How to BackUp > http://support.apple.com/kb/ht1766
What gets Backed Up
iTunes http://support.apple.com/kb/ht4946
iCloud http://support.apple.com/kb/PH2584

I have a lost password. Do I need to restore my phone to factory settings? If so how do I do it?

I have forgotten my password for my iphone 4s.   Do i need to restore my phone to factory settings? If so how do i do it. I tried and it wouldnt go through becuase i didnt use my password.

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iOS- Forgotten passcode or device disabled after entering wrong passcode
3. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
4. iOS- Understanding passcodes
5. What to Do If You've Forgotten Your iPhone's Passcode
6. How to Recover Forgotten iPhone Restrictions Passcode | The iPhone and iPad
7. Restoring iPod touch after forgotten passcode
8. RecBoot: Easy Way to Put iPhone into Recovery Mode - if all else fails.
Forgotten Restrictions Passcode Help
1. How to Recover Forgotten iPhone, iPad Restrictions Passcode
    If this method does not work, then you will need to fully Restore your
    device as New
Also, see iTunes- Restoring iOS software.

I have a restriction passcode that I have no idea what the passcode could be. I know that I need to reset the phone to factory settings but how do go about doing this without losing all of my contacts and other info, etc? (mainly contacts)

     At some point, I don't even remember doing this it must have been so long ago, I set a restrictions passcode on my phone. This has become a problem now because I have so many apps that I do not ever use that take up so much space I can no longer take pictures or put more music on the device. I have read that I need to restore to factory settings but that once I do that I cannot restore to a backup because restrictions passcodes are saved in backups. Is there any way for me to restore my phone to factory settings and then get all of my contacts and perhaps as much other data back as I can? I have tried every passcode I can think of for the restrictions passcode (24 times! to the point that ever time I try and fail I cannot try again for an hour. To say the least, this is quite frustrating as is limits what i can do with my phone on a daily basis, whether it be music or taking pictures and videos etc. Can someone please help me solve this problem without losing minimal data? I have already backed the phone up to my computer as well as iCloud. Even the woman at the apple store told me I had to restore it to factory but was too busy to get further into it and I didn't have a genius bar appointment. If all else fails I can make an appointment and go in there. I just thought I may as well ask on here first to see if there was a way I could do it myself. Thanks for reading and hope you can help me!
-Mike

You can't. Restoring new means everything is erased. If you have a backup made before creating a restriction code, then you can restore that backup, but none later.
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the battery charge warning,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

I am giving my iphone 4 to a friend who lives out of the US. Should I restore the phone to factory settings first which will remove all the apps or just remove my contacts - there is no app store in his country.

I am giving my iphone 4 to a friend who lives out of the US. His country does not have an app store so I'd like to leave the apps I have on the ip4 and just remove my contacts,mail,and calendar. Is this possible or once I remove the Sim card will all be lost ? I have upgraded to iOS 5 which runs fine.
d

Your friend won't be able to use your apps & the SLA does not permit you to share them with your friend anyway. You might as well restore the phone as a new device before sending the phone to your friend. That way, they can set it up themselves.

TS4242 how can I get the activation server to activate my phone?All of this happened because I accidently presed the voice over setting and it changed to that in the phone and my password wasnt working so I had to restore the phone to factory settings and

My iphone will not activate,it keepos sending me a message telling me the servers are down and I tried everything.somebody please help

Either your antivirus/firewall is blocking access to gs.apple.com, your iphone is jailbroken, or your computer was used at some time in the past to hack or jailbreak this or some other iOS device. The first you can fix by disabling your security software. The 2nd you can't do anything about, and the 3rd you fix by editing your hosts file and removing the lines containing gs.apple.com.

I recently used iCloud to back up an iPhone 5S to the Cloud and then in iTunes reset the phone to factory settings. Where do I find the contents that were backed-up especially the photo's?

I recently used iCloud backup on my iPhone 5S and then restored the phone to factory settings in iTunes. The contents of the phone is "somewhere" in the Cloud but I don't know where to find it on my Mac Book Pro - accessing my iCloud account just shows all the devices that are backed-up but not where the contents of the phones are.
Specifically I am trying to locate photographs.
Any help will be appreciated.

A backup to iCloud is not designed to be accessed or viewed -- it is designed only for use in doing a restore to the phone or iOS device. Following has instructions on how to do that http://support.apple.com/en-us/HT203977
iCloud Photo Library (beta) iCloud Photo Library beta FAQ - Apple Support does support storing photos on iCloud and accessing them from a web browser from your Mac (and likely in the near future from a new Photos app on your Mac) but that is something different than an iCloud backup.

HT4759 Hi Unfortunately I bought a 4s Apple to return the phone to factory settings and now I have the wrong password only I would input password. Please can you help me. thanks

Hi
Unfortunately I bought a 4s Apple to return the phone to factory settings and now I have the wrong password only I would input password.
Please can you help me.
Grateful

If you don't know the passcode but have synced with iTunes before while the passcode was set on it, you can back it up then restore it in iTunes on the last computer it was synced with.
If you haven't synced it while the passcode was set on it, or if you don't have access to the last computer it was synced with, you'll have to force it into recovery mode and restore it as explained here: http://support.apple.com/kb/ht1808. Then restore to an existing backup if you have one; if not, you'll have to restore it as a new iPhone and start over.

On my ipod touch, i can't seem to get the imessage app.. I have updated my itunes and even restored the ipod to factory settings with the latest update. Maybe the ipod is too old? Help

On my ipod touch, i can't seem to get the imessage app.. I have updated my itunes and even restored the ipod to factory settings with the latest update. Maybe the ipod is too old? Is that even a thing? Is there another app I can download to have access to my contacts with imessage?

That comes with iOS 5 (Settings>General>About>Version) and only the 3G abd later iPods can go to iOS 5 or later
Identifying iPod models

HT4993 I restored my phone to factory settings. HELP PLEASE!

I had to restore my phone to factory settings after an upgrade on itunes went bad. Now I have lost ALL my info: contacts, texts, emails, pics etc!! HELP PLEASE! Each time I have connected my phone to my computer it has backed up. When I restored and it asks if I want a previous backup (YES!) it does NOT show the backup I need with all my info. Any help would be GREATLY appreciated. I am frantic that I lost all my information!!

I did back up. On Apple I read if I restored I could use a previous back up. But when I have connected my phone to my computer 2x this morning, it backed up. I need to get to the 3rd previous back up. Any suggestions please?

HT2497 Hi Unfortunately I bought a 4s Apple to return the phone to factory settings and now I have the wrong password only I would input password. Please can you help me. Grateful

Hi
Unfortunately I bought a 4s Apple to return the phone to factory settings and now I have the wrong password only I would input password.
Please can you help me.
thanks

If you don't know the passcode but have synced with iTunes before while the passcode was set on it, you can back it up then restore it in iTunes on the last computer it was synced with.
If you haven't synced it while the passcode was set on it, or if you don't have access to the last computer it was synced with, you'll have to force it into recovery mode and restore it as explained here: http://support.apple.com/kb/ht1808. Then restore to an existing backup if you have one; if not, you'll have to restore it as a new iPhone and start over.

When I updated my phone to be able to get iCloud it restored my phone to factory settings and I've lost everything. Please help! Where did it all go and how do I get it back?

When I updated my phone to be able to get iCloud it restored my phone to factory settings and I've lost everything. Please help! Where did it all go and how do I get it back?

I have just done exactly the same thing! How frustrating!!!

I recently purchased a new Iphone 5C and want to give my Iphone4S to my husband to use. An old email id that no longer exists keeps popping up and I cannot restore the 4S to factory settings so he can use it as his own. Any suggestions?

I recently purchased a new Iphone 5c and gave my 4s to my husband to use. However an old email address of mine keeps popping up that no longer exists and I don't know what the password was
and I cannot restore the 4s to factory settings. Is there any resolution for this?

Find My iPhone Activation Lock
Find My iPhone Activation Lock- Removing a device from a previous owner’s account
The problem is covered in the above links. Unless you know the Apple ID and password used to set up the Find My Phone lock originally, then the phone is useless. If you have proof of ownership and that you are the original purchaser, then you can ask Apple to release it from the activation lock.

After upgrading to IOS 8 on my iPad I constantly get a temperature warning despite the fact it is cool. Did not happen with IOS 7. I have restored the iPad to factory settings with the problem not resolved.

After upgrading to IOS 8 on my iPad I constantly get a temperature warning despite the fact it is cool. Did not happen with IOS 7. I have restored the iPad to factory settings with the problem not resolved.

Hey, I've got the same problem. Did you find any help or solution by now?

HT1414 When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP :) thanks!

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