HT1414 white screen and not recognised by laptop

my ipod touch froze and has now been stuck on a pure white screen. i have connected it to the computer to try to restore it but my computer will now not recognise the ipod. what should i do?

If the reset isn't working I think its unlikely that allowing the battery to run down will help.
I think the Apple Store is you best option.
You could go here and make a reservation.
http://www.apple.com/retail/

Similar Messages

  • Ipod touch has white  screen and not responsive

    ipod touch has white screen and not responsive, pls. suggest solution

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Avoid White Screen and (Not Responding) Message?

    Is there a way to force FrameMaker to update the screen when it becomes unresponsive during lengthy processes?
    I wrote an ExtendScript to open all files in a book (silently), import settings across all files, update the book, and then save as a PDF file. The script runs seven times, each time with different settings to control various things such as conditional text and variables.
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    Hi Jason,
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  • Ipod nano white screen and not turning off

    hi I bought a new mini pioneer stereo/dvd and put my ipod nano on it yesterday.. no probs it played.... but today i put it on the dock and all that it showed on the screen was a white screen with "ok to disconnect" on it... I took it off and now it is still a white screen adn flashing "Do not disconnect" I'm freaking out because I am not technically minded and my brother spent hours putting music on it for me
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    Hi
    It seems to be ok now... I had to go out and it ran out of battery, when I switched it back on it  appears to be fine.
    If it happens again (hoping that it doesn't!) and i do the reset.. will that remove all the music that's on there?
    Sorry for the ignorance
    Thank you for the answer

  • Ipod  touch has white screen and not responding

    screen is white and not responding

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    Finally, if the Restore doesn't work, let the battery drain completely.  Then recharge for at least an hour and Restore again.

  • Stuck on connect to itunes screen and not recognised in windows

    help please
    ipod 4  is stuck on connect to itunes screen and itunes or windows will not recognise that its connected. My iphone connects straight away so its not the pc.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • IPod frozen (bright screen) and not recognised by computer

    I have a 5th Gen IPod 30GB that is frozen with a bright screen? no text? I have plugged it into my IMac and carried out all the normal reset procedures, however, the computer does not recognise the IPod as been fitted? Any help would be gratefully received!

    I tried uploading some songs from my friends computer but when I plugged it into his usb port, it said the device wasn't recognizable. All I wanted to do was upload some of his songs from iTunes but that never happened...oh well.

  • IPod touch 3rd gen stuck on white screen and not recognized in iTunes

    So basically I dropped my iTouch in water, removed it and left in a bag of rice for 2 weeks and now the screen is a gray/white colorway and won't show up in iTunes. I've tried doing a hard reset but I can't see if that even works or has done anything. Does anybody have any ideas or solutions for me!?

    Apple doesn't repair it.  If there is no sign of abuse, they replace it with a refurbished unit.  The fixed-price for non-warranty replacements can be found here.

  • HT1414 iPod Touch has a blank white screen and the computer does not recognise it. I have tried pressing the Home button and Up Volume button and Off button to no avail. Thank you

    I tried to download an upgrade that was recommended by APPLE, the upgrade stopped halfway through and the iPod Touch was turned off, now the iPod Touch has a BLANK WHITE SCREEN and is UNRESPONSIVE to the COMPUTER
    I wonder if anyone can help
    Thank you
    Brizey

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • Iphone 4 not recognised by laptop after upgrading Itunes, the itunes symbol and a usb cord has appeared on my Iphone 4 screen. Frustrated isn't the word.

    iphone 4 not recognised by laptop after upgrading Itunes, the itunes symbol and a usb cord has appeared on my Iphone 4 screen. Frustrated isn't the word.
    After installing latest version of Itunes, I connected my Iphone via USB and selcted yes to upgrade my Iphone, towards the end of the upgrade a notification popped up indicating that the upgrade had failed. Since then my Iphone just isn't responding, I've tried reinstalling Itunes, turning off Norton Security.
    Any help would be greatly appreciated.

    Thank you Carolyn,
    I've been through all those and apart from anything else, itunes is not seeing my phone, I therefore cannot restore the phone.
    Have tried deleting and reinstalling itunes in case something was missing there, though the fact the problem is on both my mac and my windows machine seems to me to suggest a phone problem..
    Is it possible that the latest IOS update which I did a week or so ago was not completed correctly? If so could this cause the problem? And how can I correct it?
    Many thanks

  • HT1414 HOw do I back up and restore If I plug my ipod in and it does not appear in the devices column. I have a white screen and i'm trying to fix it and nothing is working :(

    How do I back up and restore my ipod touch if when i connect it to itunes It does not appear in the devices column? I have a white screen and have tried holding down the wake/sleep and home buttons and that is not working. Please help

    Take it in for repair/replace to your local Apple retailer.

  • Hello i am having issues and it is quite irritating my ipod touch 2g will not turn on and when it finally did it was just a white screen and it asked if i wanted to restore to factory defaults so i did so. it didnt do anything it was still just a white sc

    hello i am having issues and it is quite annoying i just want to you use  my ipod again. ok so one day when i went to use it it wouldnt turn on actually it wouldnt do anything i tried everything it wouldnt connect to the computer or even show up it wouldnt charge i mean nothin. so then the other day i figued hey ill try plugging it in again and it started up and the screen was white no apple logo just a white screen then i connected to the computer ahah soo i restored it to factory settings well then it still was a white screen and then it shut off and will not turn on again no matter what i do. any advice would help. thanks

    My IPOD is also dead this evening afte trying to install the 2.2.1 update, I have a blank screen and no response from IPOD (Screen is blank)
    I have also the USB Device Not Recognised message, I have tried holding the power and home buttons down for prolonged period, this provokes a response from the PC ie another USB device not recognised message but nothing on screen.
    I have also ITUNES open hoping it would pick up the device and suggest reset or reinstallation / restore, but nothing !!! Help, any apple support folk on here ?
    What should I do next ?
    Frustrated
    Adam

  • White screen and will not reset or sync

    i phone 3gs turns on and off with a white screen and also will not sync and i get a apple warning frm itunes whn it is plugged into laptop frm itunes which tells me to try later!!!

    iOS- Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591

  • My ipod touch 4th gen froze! blank white screen and doesn't respond when turned off, or connected to my laptop

    my ipod touch 4th gen froze! only blank white screen and doesn't respond when turned off or connected to my laptop!

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    Finally, if the Restore doesn't work, let the battery drain completely.  Then recharge for at least an hour and Restore again.

  • My ipod 4g has a frozen white screen and will not turn off, any advice?

    My daughter's ipod 4th gen (only 4 months old, bought direct from Apple) suddenly has a frozen white screen and will not turn off. We cannot reboot it by pushing and holding the two buttons, even when held up to one full minute. When we plug it into the computer, the computer does not recognise it nor does iTunes, so we can't even do a full system restore. Help! Any suggestions of how we can reset to factory settings without using iTunes please?

    - Let the battery fully drain. After charging for at least an hour try :
    iOS: Not responding or does not turn on
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

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