HT1420 I forgot my my security questions this is very frustrating I need the answers reset.
I just brought the iPhone 5 and I'm trying to down load new music on my phone. It ask me security question and I forgot the answers I need the security questions reset. Thank you
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Similar Messages
-
I am trying to purchase an app and when I try to it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it says, "we can help you reset your security information by sending a message to your rescue email address: [email protected]" I only have one email and thats on Yahoo. i still click send email button and it tells me to check my email but i dont recieve anything. please help me
That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/
-
Hey guys, I forgot the answers to my security questions. Recently iTunes asked me for the answers, since I forgot I'm now unable to purchase anything :( help please
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I forgot the answer to my security questions. How could I find out the answers to my security questions?
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I am trying to buy a song on iTunes but it won't let me because I need to answer my security questions? But I don't remember the answers how can I change the questions?
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74487) -
I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH -
i have never set up security questions and Itunes is asking me to answer security questions. I have no idea what the answers to the questions it is asking me. Now I cannot purchase anything from Itunes. I have had my account for years. What do I do ?
Dude same here
-
I have tried to buy new tunes from the store on a new computer and it is saying that I have to answer security questions for which I do not have the answers. How can I buy new tunes if I can't answer the security questions please?
https://discussions.apple.com/message/20480446#20480446
-
I cannot use my iTunes account because I do not remember the answers to the security questions. How do I find out the answers to the questions or can I reset the questions? I also do not have a back up email on my account
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75970) -
How do I reset my security questions if i have no clue what the answers are to my old ones
How do I reset my security questions if i have no clue what the answers are to my old ones
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I don't remember my security questions and I don't how rest the answers after resetting my password. I want to use my itunes credit to purchase music on my idevices. What can I do? I don't remember the answers to the questions.
See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities -
Desperately need help, i can't purchase anything until i answer the questions and i have no idea what the answers are :/ any help would be muchly appreciated. cheers.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102109) -
I have been trying to make a purchase from the apple store and I keep being asked to answer my security questions. I don't remember what my answers are. Is there a way to reset your questions or find out the answers to your old ones?
Yes, go to the AppleID FAQ for how to reset the questions.
-
Why am I asked to answer security questions when I haven't set up the answers
I want to download some apps but get asked some stupid security questions that I didn't set up so don't have the answers for. How do I reset the questions? Or get rid of them?
If you dont have a rescue email for your account, you'll need to contact the Apple Support to reset them for you.
Go to this link
http://support.apple.com/kb/HT5699
Click on: Start your support request online next to your country.
Under "Other Apple ID Topics"
Select: Forgotten Apple ID security questions
Click "Continue".
On the next page, you will be given the options to "Talk to Apple Support Now" or "Call Apple Support Later" or "Schedule a call", please choose the option that works best for you.
If you schedule a call you will receive a call back from the Account Security team, you just need to leave your contact information and preferred time to receive a call back.
Cheers -
i cant remember the answers to the security questions how do i reset the answer
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Maybe you are looking for
-
ITunes 9 showing duplicates on quite a bit of my library?
I recently added a bunch of new music and since most of the music was scattered about in different folders and what not. I decided to click on my music library while in iTunes, then I selected all songs and deleted them but kept the actual files. So
-
I need to re-download and reinstall an app
US Airways to be specific. No matter what I do it shows as downloaded already so I cannot proceed. I have deleted it from both phone and MacBook Pro so I am stuck.
-
Wireless sync works only partially
I'm running IOS 5 on an iPhone 3GS. I have wireless syncing set up and have followed the instructions carefully, at least I think so. The problem is that I want to sync only one playlist from iTunes onto the iPhone. The name of the playlist does inde
-
PB G$ 1.67 won't start, lost install disks, can I install via FW(T) mode?
Hi all, You, she just gives me the grey screen w/apple logo. Tried all the usual stuff (PRAM, safe mode, single user - no change. Option mode shows the drive, but when I click on it and continue, back to apple screen. I used PB as a source Firewire d
-
Thumbnail previews don't work. CS5 / G5
What happened to the thumbnail previews?!! They don't work anymore and it really slows the workflow down...a lot! Now you have to open up every file to see what it is. Please Adobe, tell me there's a fix!