HT1420 I have bought a new computer with windows 8 (ugggg) and I appear to have lost all my 500 + previously purchased itunes - anyone help me with this?  I have tried all usual routes

I have bought a new Advent computer with Windows 8 and I cannot access my 500 + itunes purchased at great expense - where are they?  Are they lost ?  I have tried all the routes suggested by "help and support" but no luck.

Hello there, TeakayisGrandma.
The following Knowledge Base article should help you get squared away:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

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