HT1420 I'm being asked security questions I have never seen before as I am trying to purchase apps

What to do re above.

Go to the Support button above right, connect to the Express lane, iTunes, Manage Account, then change password and security...content cannot be recovered so must be changed.

Similar Messages

  • HT5577 why i have some security question that i never seen before?

    I tried to change my password on apple id and i got some security questions that i never seen before..what can i do in this case?please help me

    Welcome to the Apple Community Helen.
    If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I am being asked security questions that i have never had to do before to download apps

    I am being asked security questions when trying to download apps. I have never set up these questions so cannot answer the and even if I try no answer is accepted.
    Is there a solution so I can continue to download apps?

    Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74957)

  • TS1368 I am being asked security questions that I have never answered.

    I am asked to answer security questions that I have never seen before. They were not on origional set up.
    Also, the "forgotten" password are not going to my email address, nor my husbands.

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (78485)

  • TS3297 This software asks security questions that you never setup, real bad software!

    Beware,  after updating to the new version of itunes and trying to purchase a song it thinks it is a new computer and asks security questions that you never setup.  Real bad! Still do not know how to reset security questions with new version of Itunes.
    Any Ideas?

    You don't need to buy only from the App Store. If only you knew how to change settings in the security pane of your Mac... You would know that you can change this setting. But of course, you don't need a "babysitter" to make things easy for you.

  • HT204266 I want to buy the Craigslist pro app and when I sign into iTItem as described and fast shipping! Aunes with my Apple ID  and password ( both of which I know) it then asks security questions that I never chose ( or are even options to chose) in my

    I want to buy the Craigslist pro app and when I sign into iTItem as described and fast shipping! Aunes with my Apple ID  and password ( both of which I know) it then asks security questions that I never chose ( or are even options to chose) in my profile.

    If you don't know their answers then if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • HT5312 can't remember being asked  security questions when setting up my account, how do i get back into my account because I want to but music

    where do i find a resue email address form because i cant remember security questions

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105474)

  • HT204088 Why is itunes asking security questions that were never asked in my set up?  I am trying to purchase for the first time and now I am locked out.  Not Happy.  grrr

    I have set my itunes account up and now I want to make a purchase, however Itunes wants me to answer security questions, these questions are not the same questions that I answered while setting up my account therefore I have no answers and now i am locked out.  I am extremely frusturated.  HELP!!! 

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
    (88522)

  • TS3297 It's asking for security questions I've never answered before

    I redeemed a iTunes gift card and it won't let me buy until I answer security questions that I haven't put in

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • I tunes is asking for answers to security questions we have never answered what do we do

    need help with what to do can not download with out answering.

    First try:
    Rescue email address and how to reset Apple ID security questions
    Next contact iTunes by:
    Apple - Support - iTunes - Contact Us

  • HT1725 App downloading security questions I've never seen

    When downloading apps I type in my password and it asks questions that I haven't seen before like " what was the first car that you owned" I haven't even had a car.

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
    Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
    Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

  • HT1212 when trying to use my ipod accounts it is asking me security questions that i never have set up what do i do????

    being asked security questions to sign in and access never done that b4 soo what or how do i reset the security questions????

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • My itouch is asking me for answers to security questions that I never answered and it won't let me buy anything from the iTunes store.  I tried a hard reset to original settings but it still asks for answers.

    My daughter's itouch (registered to my apple account) is asking for answers to security questions that I never answered and it won't let her buy anything from the iTunes store.  I tried a hard reset to original settings but it still asks for answers.  How do I reset the security questions or get rid of them appearing altogether?  I can purchase apps on my phone (same apple account) and it doesn't ask me for security questions.

    See Kappy's previous discussion.
    HT5312 How to recover security...: Apple Support Communities

  • TS2446 Hello. I know my password but I was locked out because of security questions I've never been asked before? V

    I've been locked out of iTunes because it asked me security question I've never answered before. Don't know what's going on?

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    (89605)

  • HT201272 I am tryying to make a song purchase on iTunes from the only computer I have made purchases from. iTunes has just told me that I have never made a purchse from this computer before. It is asking me security questions I have no idea what the answe

    I have checked the emails that I have on file and they are correct. When I press the "Send email" button to help reset security information it is sending it to an email address that I have never ever had! Why is it not sending the email to one of the two emai addresses that ARE on file? I have no idea why it is even sending anything to that email adress or where it came from.
    I have money on my account. My account is now locked. It is sending instructions to an emai address that I have never seen before. I cannot find anyway to get phone support. I have a feeling this is going to take at lest a week if not longer to fix.
    Can anything be done...??

    Unfortunately you've discovered too late how important it is to maintain an up-to-date backup of your iTunes library (and all other data of value).  You could, before wiping the drive, have considered making use of a commercial data recovery service that could (albeit at considerable cost) have extracted your library from the hard disk, even if virus infected.
    In the absence of that option, you will need to restore the content of your library from its original sources:
    Depending on your location, you may be able to re-download any iTunes Store purchases that are still available on the Store
    Likewise, most digital purchases from Amazon (including auto-rip copies of purchased CDs) should be available from the Amazon Cloud and via the Amazon Music application - the same may be true of other commercial sources for digital downloads
    Content imported from your CDs will have to imported again
    The specific situation that you describe regarding the music imported from your friend's external HDD suggests that either the source is badly organized and/or originates from a source other than iTunes (other media players may use alternative tags for information like artist, title, album, etc. that are not wholly consistent with how iTunes handle these).  Without details of the issues you're seeing it is difficult to suggest a remedy other than going through the media album-by-album, track-by-track, and correcting the inconsistencies.
    In the absence of a backup or access to the original library data there is no option other than painstakingly recreating your library as described above.  As you do so, you'll now realize how important creating and maintaining backups are - in my case I have at all times three separate duplicates of my library, in two different locations, where none is ever more than a week old compared to the content of my master library.

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