HT1420 I purchased an audio book several years ago. When I upgraded from a 2009 imac to a 2012 lion iMac, I was able to transfer all songs and media from my I-tunes account with the exception of my audio books. My apple I.D. I tunes account was same of

Upgraded from a 2009 to 2012 Imac with lion. Successfully transferred all media and music with exception of audio books. Same Apple I.D. & I-tunes account.
Apple support unable to help. Have done all the routine i.e: ITunes store, click on purchased, etc. Audio Books not shown in history.
Help

Audiobooks are currently a one-time only download (which I think is a requirement from audible.com who supply them). Have you not got them on a backup ? If not (and I don't know if this is what you've already tried) then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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TS1373 I have a 1st generation Nano, and I have a sad iPod icon, and it seems like my battery won't charge either. I guess it's too old. Anyway if I buy a new iPod will I be able to transfer my songs and playlists to the new one easily?

I have a older Nano, I think I got it in 2004 or 2005 and I have a sad iPod icon, and it seems like my battery won't charge, the low battery icon appears but never seems to do anything. If I buy a new iPod will I be able to transfer my songs and playlists to the new one easily? Thanks.

If you are using automatic syncing to load the iPod, all songs on the iPod are in your iTunes music library. So, you won't need to transfer anything from the old nano. Just sync the new iPod from your iTunes library the same way.
If you use the Manually manage music setting, AND there are songs on the iPod that are not in your iTunes music library, you will need to off-load songs to your computer first. You cannot transfer song files from iPod to computer using iTunes (except for songs purchased from the iTunes Store). However, there are third-party methods and utilities that can transfer from iPod to computer. If you do a Google search on something like "ipod transfer" you should get some links.
Also, if this is a 1st gen iPod nano, you can check this article to see if it applies to you
http://www.apple.com/support/ipodnano_replacement/

I may have deleted some system files from my computer due to my antivirus and now my imac won't start. Actually it does, and then there is a blank screeen with the apple logo and it shuts down right away. is tehre a possibility of recovering my files?

Hello
I was having some problems with my Imac, for a while it was slow and often disconneceted from my wifi, while this one worked perfectly (tested with other devices)
I thoug i might have a virus, so i downloaded an antivirus (mac keeper) and started checking.
I also did a scan of my computer using Console or something from the utilities, and then a folder popped witha file I had canceled a while ago. I canceled the file and then my Imac continued to be slow.
i then restarted my Imac, but when it started, the usual grey logo of Apple appeared, and then it shut down suddently.
I tried to reboot it holding the command key and R but nothing, and then i tried holding the shift key and a bar appeared, and at half of the bar it sut itself down again.
I think it is probably a preoblem because I may have cancelled some of the system files from a folder called "private" in the "documents" folder.
Is there any way I can recover some of my files? maybe all of them? I hope so because I have some important files there
Is this a thing I can do myself or do Ineed to go to a MacStore to repair it? Will I need to change HD or just to format it and reinstall? also if there is any way i can recover some of my files that would be great.
Thanks
Ludo
P.S. problems appeared when i installed the Mavericks version.

If MacKeeper corrupted the Recovery partition then even I underestimated its potential for damage. Garbage "cleaning" apps will cause misery but I have not found that the Recovery partition to have been affected by using MacKeeper or anything like it. I doubt that it did so, but I have learned not to underestimate the potential for such things to result in system corruption.
Before concluding your Mac has a hardware failure, try booting OS X Internet Recovery by holding command option r on startup (three fingers). That will force your iMac to bypass the Recovery partition altogether, and convey the ability to create a new one.
An Internet connection will be required (wired or wireless).
At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red. If Disk Utility reports "The volume Macintosh HD appears to be OK" in green then you can be reasonably (though not completely) assured your hard disk is in good working order.
Assuming the HD remains usable you can then use Disk Utility to erase it. Reinstall OS X, restore your essential software and other files, and don't reinstall the junk.

Problems with Photoshop CS2 I originally purchased this software several years ago. At time I was running Microsoft Windows XP. This computer recently was replaced with a Dell running Windows 8.I reloaded my CS2 on this computer & it ran fine with a few

Problems with Photoshop CS2
I originally purchased this software several years ago. At time I was running Microsoft Windows XP.
This computer recently was replaced with a Dell running Windows 8.I reloaded my CS2 on this computer & it ran fine with a few exceptions as follows;
when the software comes up initially I get a message that says “could not complete your request because of program error”. Hitting OK allows me to continue using the software .
When I try to activate a function using CTLR or ALT keys I get this message “required application failed to load and the product cannot continue. Please reinstall the application”. This causes the application to abort.
Reloading my CS2 continues to generate the same messages when I depress the CTLR or ALT keys.

Your original copy is obsolete and Adobe is offering a free replacement you are entitled to. Download and use that and that should clear it up for you.
https://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.ht ml
Download this copy of CS2 and use the serial number provided next to the download link.

HT4528 I have two iTunes account. Is there a way of merging the two accounts. The original account was created several years ago prior to purchase of an iphone. How and where do I go to check my credit card information?

I created an iTunes ago several years ago under this email: At this time I did not own an Apple product. All songs purchased and downloaded were in my lap top.
When I purchased my first iPhone...another iTunes account was created under the iPhone ID:
There is NO ONE that can help or assist me. IF instructed properly and correctly...I can maneuver thru my systems. I would like to combine the two accounts. Is this possible? There is NO logical reason to have 2 accounts out there...
I am upgrading to the iPhone 5s on the 20th of this month...Can someone please help me move all information?
Also, I need to know how to check/review the credit card information in my iTunes account in my current iPhone 5. Not able to make purchases....AND there is cash in my account.
Not difficult questions...just need someone to take the time to help me.
Thank you.
Diana Macias
Sincerely,
Diana
<Personal Information Edited by Host>

CHANGING APPLE ID/EDIT ACCOUNT INFORMATION/CHANGE ITUNES COUNTRY
Tap Settings / iTunes & App Stores, then tap the Apple ID signed in. Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID http://support.apple.com/kb/HT2731?viewlocale=en_US
To edit account information tap Settings / iTunes & App Stores / Apple ID: / View Apple ID
To change your iTunes Store country, sign in to the account for the iTunes Store region you would like to use, tap Settings/iTunes & App Store/Apple ID/View Apple ID/Country/Region
Read this article for information http://support.apple.com/kb/HT1311

Help please - An email address that I rarely used several years ago got reset to someone else's apple ID in place of the email account they used to create their account. How can this happen?

A friend accused me of switching an email account that I used several years ago to send them photos on Flikr (gmail) for their Apple ID - in other words of.messing with their account. I only used the gmail account to post / send them and several other people photos on a few occasions and have not used the account since. I forgot that I had it. When this friend couldn't access their iTunes account the store discovered that the email had been reset to my very old gmail address. How is this possible? Now, they are accusing me of hacking in although no purchases were made and nothing was done with the account. Still, my reputation is at stake. Could they have done it in error? It looks bad for me. Help please.

I made up the names edward and daniel, it's not actually anyone's email address, so no need for concern.
In practice, I'm sure you're right that I would have fewer problems with a longer, more complex email address. But in principal, the problem remains. I could sign up for the Apple ID
1234.NoOneWillEverUseThisAddress.5678@gmail
and someone else could sign up for the Apple ID
1234.NoOneWillEverUseThisAddress.5678+1@gmail
and apple would have no problem with it, even though for all intents and purposes it's the same email address. So the problem is not just the ambiguity of my, to use Dahveed's words, overly simplistic and unsophisticated, email address:
there is a fundamental flaw in the way Apple links email addresses to accounts that allows for this ambiguity. If they followed the same conventions that gmail did, there would be no possibility of this problem.

I purchased a Maxtor Ext. Hardrive several years ago and cannot locate the fire wire. Since then I want to take the files that are on the Maxtor and transfer them to a new PC I purchased. What is the best way to go about doing that?

I purchased a Maxtor External Hard Drive several years ago and cannot locate the Fire Cable that came with it. I want to transfer the files in the Maxtor to a new PC I recently purchased. How would I go about doing that?

Just buy a new cable

Several years ago I had an itunes account through my work email address. I have since left the company. When I tried to access the itunes I purchased, my password would not work because I no longer had access to that acct. How can I access that acct?

Several years ago I had an itunes account through my work email address. I have since let the company but when I tried to access the songs I'd already purchased, my password would not work because that account no longer existed. I ended up having to open another account but how can I access that account to retrieve my other songs? I realize I can't transfer between accounts but maybe at least burn to CD?

Hello, RSchultz13.
Thank you for visiting Apple Support Communities.
You can reset your Apple ID password via the steps in the first article below. I would try the option to answer your security questions. If those steps do not work then you may need to reach out to our account security team to reset this old Apple ID password. Once this is done you should be able to access your old DRM protected purchases.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid. I am taking the serial number directly from the list of products on my Adobe account. Please advise

I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid. I am taking the serial number directly from the list of products on my Adobe account. Please advise

Uninstall and try the Adobe Creative Suite Cleaner Tool before reinstalling - it helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://www.adobe.com/support/contact/cscleanertool.html

I have .me and .mac email accounts on my iPhone 4. I thought I had successfully transitioned from MobileMe to iCloud, but something must be wrong. iCloud seems to work fine on my computer and, with the exception of two email accounts, seems to be fine on

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Well, seems I managed to unscrew this...I deleted my iCloud mail account and reinstalled it on my phone. That got rid of the duplicate .me/.mac email accounts.

Adobe is giving me the runaround when all i want to do is download the programs i bought several years ago. Anyone else experience this? Contacted support, was told i would get a call back. Account blocked so I had to create a new one to download trial v

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You will need to have the serial number to activate the products. Please have then handy & also check the compatibility of the operating systems.
Regards
Rajshree

I purchased Aperture from the App Store several years ago. Now I want to install it on 10.7. How do I do that? Thanks.

I purchased Aperture from the App Store several years ago. Now I want to install it on 10.7, but the current version requires 10.10. How can I install an older version of Aperture that will run on 10.7?
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Click here and try following the instructions. If they're not applicable, get an Aperture 3 DVD.
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HT3819 I purchased music from Itunes on a PC several years ago. I am unable to locate my sounds in the ITunes library. Where did my purchased songs go???????? Can I transfer my purchased songs from the PC to my MAC or iPod Shuffle??????? PLEASE HELP!!!!

I purchased music from Itunes on a PC several years ago. I am unable to locate my sounds in the ITunes library. Where did my purchased songs go???????? Can I transfer my purchased songs from the PC to my MAC or iPod Shuffle??????? PLEASE HELP!!!

Click here and follow the instructions.
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I purchased ios 3.1.1 about 2 years ago when I got the ipod. I swapped out my old i touch at the genius bar at the apple store, so now i'm stuck with 1.1.5. How can I redeem the update i bought on this new swapped out?

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Contact iTunes
Apple - Support - iTunes Store - Contact Us
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I purchased a lightroom 4 on disc several years ago. In 2013 I again purchased the upgrade to Lightroom 5. Later I was sent a free upgrade of lightroom 5. I have all the activation codes for those products. Unfortunately the original disc has been misplac

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http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
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http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

HT1420 I purchased an audio book several years ago. When I upgraded from a 2009 imac to a 2012 lion iMac, I was able to transfer all songs and media from my I-tunes account with the exception of my audio books. My apple I.D. I tunes account was same of

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