HT1420 I song I have purchased won't play on the computer which it is authorized for.

I have purchased a song from the iTunes store but it won't allow me to play it. It says I need to authroize my computer and when I do that it says it is already authorized but still won't play the song I downloaded. What can I do?

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Similar Messages

  • My tv shows that I have purchased won't play. It says loading, then says authorizing then it says A error has occured loading this content. I just bought apple tv brand new. Any suggestions?

    My tv shows or movies that I have purchased won't play at all. It says loading, then it comes up and says authorizing. Then it says "An error has occured loading this content."  I just bought this apple tv and gone over and over pluging it in and setting it up thinking I did something wrong but I don't think it's that. Like I said I can see all my shows and movies but just can't get anything to play. Please help me. Any suggests?

    This is happeningto you as well?

  • Have purchased an iPad Air - is the 5mb free cloud storage included, for life ?

    Have purchased an iPad Air - is the 5mb free cloud storage included, for life ?

    The 5GB of storage is free with an iCloud account; an iOS device isn't needed to get an iCloud account, and that 5GB doesn't add to the iPad's storage capacity.
    (100314)

  • I have a downloaded song from iTunes that won't play on my computer.

    I purchased a song from iTunes on my iPhone 5. I've synced it with my computer. My iTunes won't let it play and gives me a message saying the my computer isn't authorzied to play the song. When I put my info it, it says that my computer is already authorized but still won't play it. It also won't play on my iPhone.

    The trick of deleting the song to the Recycle Bin, dragging it to the Desktop and then back into iTunes worked. My guess is that because our computer was not authorized at the time of the purchase (this was our first purchase from the iTunes Store), the original file downloaded in a protected format. The computer has since been authorized, so the Recycle Bin ruse tricks iTunes into thinking it's a new file. I would still like to hear a confirmation of this from someone who knows though. Also, Apple should tell people to authorize their computers before making any purchases. It will save some confusion it seems.
    Thanks for the tip.

  • Previous downloaded Icloud songs are grayed out and won't play on the computer or download to my Ipod ???

    I know this is probably  a frequent question but I am having trouble finding a solid solution. I had Icloud songs on my computer but recently they went gray and won't play or download to my Ipod. Any help???

    Hi sweatt,
    Welcome to Apple Support Communities.
    You may find these steps helpful for resolving the issue you're encountering:
    iTunes Store: Troubleshooting iTunes Match
    http://support.apple.com/kb/ts4054
    Songs containing DRM (Digital Rights Management) may not appear, or may appear grayed out in iCloud. This can occur if your computer is not authorized for playback of that content. Try authorizing your computer, then manually update iTunes Match.
    To determine what Apple ID your computer needs to be authorized for, locate and select the song in your iTunes library.
    Choose File > Get Info.
    In the Summary tab, locate the Account Name field in the right column and write it down.
    Click OK.
    Choose Store > Authorize this Computer.
    Type in the account name from the Summary field and its password. Click Authorize.
    Choose Store > Update iTunes Match.
    Best,
    Jeremy

  • I downloaded the new itunes update and now no videos will play. I get a white screen and no sound. also a bunch of songs i have purchased no longer play.

    i have a bunch of files that can't be located and some songs that i purchase that when you click on them they skip to the next song. also all my videos, movies and tv shows i purchased come up with a white screen and no sound they show they are playing 

    "Add Folder to Library" is still where it always was, in the File menu.
    The new "innovation" is that the File menu is hidden by default!  But you can reveal it by using CTRL+B.

  • TS1362 Song I purchased won't play all the way through, but skips to next song

    I purchased a song that is 5:48 but it will only play 1:28 of it. It then just skips to the next song. If i move the toggle to say the 3:00 mark, it automatically skips to the next song.
    Help!
    btw...all other songs purchased at the time are playing just fine and have also synced with my device just fine. it seems there is something wrong with just this one.

    Solved (copy and pasted from my post) For others having this problem, delete the songs you have just purchased from itunes. Then, go to the store and in quick links click on "Purchased". Then find on the top right "Songs not on this computer" (or something similar) and you will find them for download. It's best to download them one at a time and wait for one to complete before moving on to the next one.

  • IDVD disk won't play on the computer that created it.

    I am running iM6.0.3 on a G5 MAC with OS X 10.3.9.
    My problem is that after I create a movie with iMovie, and burn it to a DVD disk using iDVD, the G5 Mac that I created it on cannot then read the disk. It just ejects it. No disk icon ever appears on screen. However, the DVD disk plays fine on my consumer DVD player, even my Windows PC, and also on other Apple computers. Commercial DVD disks play fine on my G5. It just won't play the disks that I create on it.
    One other factor: I am burning these disks to Hewlett-Packard DVD-R 16x disks. I have heard that there can be a problem burning to 16x disks on iDVD that is rated for 4x, but I have had no difficulties that I am aware of. I am wondering if perhaps my G5 cannot read the 16x disk on playback, and I should be using 4x. ( I just don't have any 4x disks handy at the moment.) But then, why would other apple computers and DVD players be able to play my 16x disks?
    Any suggestions as to what might be the problem? Any comments would be much appreciated.
    G5   Mac OS X (10.3.9)  
    G5   Mac OS X (10.3.9)  

    Hi Rich,
    Just my comments:
    DVD issues have plagued the Mac OS since 10.0. I have the same problem. DVD's I created on my machine are the same regardless of how they are created (data DVD or "Movie"). When it doesn't immediately eject them back out it will ask me what I want to do with the blank DVD I have inserted yet another machine plays them just fine. A DVD contains two "tracks" one is about 1 GB± and is unaccessible to users with consumer products (including most "pro" apps) and contains the information for the various types of DVD Players to know what to do with the data including the manufacturers info i.e. type of DVD (RAM, ROM, -R -RW etc) as well as read/write speeds. One very important piece of information is the time-code. DVD uses SMPTE time-codes and Mac OS X as you've experienced can write them but cannot seem to read them properly, that's why they work on the other machines and not the one that created them. Even if the Mac isn't writing them 100% the DVD playback SW in most set top boxes can compensate for this error as they are expecting data from all types of SW and burners. I am assuming the "other" macs are most likely G4's as this is my experience.
    Write speeds should not be as much as a factor as they appear to be. Trying to burn 16X to a 4X disc would be a problem (most burning SW would prevent this anyway) but 4X to a 16X disk should not. I have tried every disc speed and setting and it is always the same.
    This is what I know on this subject. It also appears to be the reason for the 60 min limitation as well. Apple's replacing DVD drives at an extremely high rate and many of them are most likely returning to service in another machine as there is nothing mechanically wrong with them. Apple care does not test the equipment the same way as the manufacturer/remanufacture and most Apple HW tests indicate they are in working order as well, however if they can duplicate the issue they replace the drive. You can have them replace the drive but the problem will most likely persist.
    At this point my only hope is that Leopard resolves these issues but because they've persisted for so long I am not getting my hopes up.
    I can't install 10.3.9 on this machine but I am curious if you went back to a QuickTime version prior to 7 if that makes any difference. You will lose some functionalities here as QT is actually part of the OS and updates have added functionality that was previously only available in 10.4 such as it allows the video apps to use the graphics card instead of the processor whenever possible so you will notice a slow down and possibly an elimination of "real time" editing in most apps and some of the Quartz video effects will no longer work.
    Sorry I don't have any solution but am quite certain this is what the problem is.
    Sweet Polly

  • Movies downloaded to iPod touch won't play on the computer when transferred over.

    The movies I bought from an iPod touch , and then transferred to my computer using iTunes will not play. They give error code 2401 on QuickTime an say stuff like invalid codec, invalid sample description, etc. I'm very upset because I paid for these movies and I should be able to watch them! I've tried recouping them to my computer but nothing so far has worked. Pleeeease help me.

    Have you converted the movie file to the correct Extention to play on the PC?
    Go to the info panel of the file in iTunes and make sure it ends in ".mov", ".m4v", or ".mp4" those are playable in QuickTime Player.
    http://support.apple.com/kb/HT2729

  • My rental won't play on the computer that I just purchased it with

    First off, I bought the rental. I usually start watching them while it downloads, which has always been fine. Tonight I was about to do the same when it kept on telling me that it's authorised on another computer, but I clearly purchased it on this. Then I decided a good old restart might do something, and when I turned it back on it downloads, but when I try and play it doesn't. Any ideas on where I'm going wrong?

    First off, I bought the rental. I usually start watching them while it downloads, which has always been fine. Tonight I was about to do the same when it kept on telling me that it's authorised on another computer, but I clearly purchased it on this. Then I decided a good old restart might do something, and when I turned it back on it downloads, but when I try and play it doesn't. Any ideas on where I'm going wrong?

  • I have purchased several apple products over the years which I have given to very small grandchildren over the years when I have renewed, where can I look at a list of what is currently authorised to my account?

    Where can a find a list in itunes of the computers/devices already authorised to my account?

    See if they are listed on your list of registered Apple products.
    https://expresslane.apple.com/GetproductgroupList.do
    You may need to log in first.
    And see here as well.
    Reporting a lost or stolen Apple product
    B-rock

  • I have subscribed to itunes match. How do I get the songs from my iphone into my itunes library which only shows the songs I have purchased? Lots of the songs on my iphone were taken from CD's years ago which is why I thought itunes match would help.

    I have subscribed to itunes match. How do I get the songs from my iphone 5 into my itunes library which  currrently only shows the songs I have purchased? I can see the songs on my iphone when I plug it into itunes on my computer, but don' know how to get them into the library.Lots of the songs on my iphone were taken from CD's years ago which is why I thought itunes match would help.I want to make the songs on my phone's itunes available to my husbands iphone and to my ipad as well.  All devices share the same itunes account.

    Hi,
    Read this user tip Recover your iTunes library from your iPod or iOS device
    Does it help?
    Jim

  • Songs wont play because 'the computer is not authorized' ...??

    Some of my songs won't play because 'the computer is not authorized' but when I authorize it, it says it's already authorsized??
    Can anyone help with this? I tried deauthorizing the computer, but same thing.

    Same problem. Not sure if it's since updated to Mavericks or iTunes updated. Must be one of the two as it has never happened before. Tried updating iTunes but still happens.
    On one album I bought for example, it will only play certain songs; others it will tell me it needs authourising and then go ahead and tell me that it's already authourised. Fun.
    Obviously this is a problem that has been happening for a long long time judging by previous discussions but yet to see any that had a solution!

  • My ipod touch won't play on the new docking station I got.

    My ipod touch won't play via the new docking station I got for xmas. Wors with a 3.5mm connector but not on the ipod connection itself.   Seems like other ipods and iphones work on it but not mine.  what can I do to fix this?

    - Does your iPOd have iOS 5 and do the other devise have an earlier version?
    - Some users have reported that some docks no longer worked after updating to iOS 5/5.0.1
    - What the dock maunufacturer's support site say about compatibility wth your model iPod and iOS?

  • How can I download a previously downloaded purchase to my iTunes library on my laptop when the listing for the song in my library won't play because it says it cannot locate the file. Yes I have searched my iTunes folders and also done a full windows sear

    How can I download a previously downloaded purchase to my iTunes library on my laptop when the listing for the song in my library won't play because it says it cannot locate the file. Yes I have searched my iTunes folders and also done a full windows search. The track plays on my iPad and my iPhones but will not play on my laptop!?
    It has an "!" To the left of the song title in my library
    My worry is that if I sync my iPad/iPhone then I will lose the track on those also!

    If you cannot find the file on your hard drive then once you delete the current broken entry you should be able to redownload from iTunes in the Cloud. This assumes the item in question qualifies. Note that audiobooks, digital booklets, iTunes LPs & Extras, ringtones, selected movies etc. don't.
    If prompted don't hide the item. You may find that you need to close and then reopen iTunes before it will appear for download.
    tt2

Maybe you are looking for

  • "Documents" folder is suddenly locked, can't change HELP!!

    Help!! All of a sudden my Documents folder, in my home folder has a little "lock" in the icon and its marked "read only". The attributes ar "dr-xr-Sr-- " I've never seen the "S" before, no clue... Nothing I do will change this. What could have possib

  • Why can't I hear anything on iTunes but I can on Youtube/Hulu?

    I have a feeling that I erased some programs during one of my purges, and now I'm being prevented from listening to files on iTunes/Winamp/Windows Media Player. What should I do?

  • How to disable the annoying two fingers zoom?

    Hi, I bought an ubibody macbook pro 13.3". When I use firefox, the 'track pad two fingers zoom' is triggered every time I put 2 fingers accidentally. Is there an easy way to disable it? Thanks

  • RE FX module - loading the legacy contracts..

    Hi REFX experts, iam new to this module . And i need to load the RE-contracts into the system. 1. Should i load all the PR bulk first. 2. Should i load all teh RO bulk firtst. 3. Should i load all the CN bulk first. Or should i load in sequecne 1 PR

  • Reg bapi va01

    hai to all while creating sale ordr thro bapi ,<b>except qunatity feild</b> everything is getting updated i am not getting any exception due to this A sale order number is generated. but how to overcome this problem how to correct this regards vijay.