HT1420 Our family has and has had Mac laptops, desktops, ipads, Air, iphones etc for circa 20 yrs. We reside in CT, USA and Zurich, SW and & Malibu, CA. We have several new laptops & ipads with us. only has almytuneas pl
PLEASE HELP!!!
MY Family has resided in ct. usa, zurich,Switzer., & now Malibu, CA
We've been with Apple since 1994.
all itune have gone over [email protected]
Now we're in Malibu, CA with latest macbook pros and ipads.
I can't deauthorize or then authorize any one of our new laptops & ipads, iphones.
i get "OVER FIVE DE-& Athorizd in one year.
If....I create a new itunes account, i'll lose all the 3,000 plus itunes purchases I've made over the years.
THIS IS A NO WIN SITUATION IN A COMPANY, MAC, THAT I BELIEVED IN EVEN BEFORE I HAD AN ACCOUNT!
PLEASE, PLEASE, PLEASE...... HELP ME FIX THIS SITUATION!?!?!?!?
NOW MY SONS ARE THINKING OF SWITCHING TO GALAXY PHONES AND THE LAPTOP SOFTWARE THAT SYNCS!
I DON'T WANT TO ABANDON APPLE/MAC WHICH HAS BEEN IN MY LIFE......FOREVER!
WHAT CAN I DO?
I WANT TO AUTHORIZE MY FAMILY'S LAPTOPS AND IPADS. WE EQUAL MORE THAN FIVE, BUT AUTHORIZING FIVE WOULD BE BETTER THAN
NONE AT ALL!
WHAT DO YOU SUGGEST AND HOW COULD YOU HELP ME?
I'D BE VERY GRATFUL, NOW I HAVE NEW MAC PRODUCTS AND CAN'T AUTHORIZE ANY OF THEM!!!
MUCHOS GRACIAS,
VALERIE RAHN
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support. It's not a good idea to post your email address on any public forum (unless you like spam emails).
There is also no need to shout, apart from anything else it makes posts difficult to read, and may also mean that people don't reply to your posts.
iOS devices (iPads, iPhones, iPod Touches) don't need authorising/deauthorising, that only applies to your iTunes account on computers. If you have already 'deauthorised all' in the past 12 months then you will need to try contacting iTunes Support and see if they can 'deauthorise all' again so that you can then reauthorise the computers (up to 5) that you still have and need : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page
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