HT1420 Please help.... cannot get into the ITUNES account. It says unknown error has occured. Is there a problem with ITunes?

Please help.... cannot get into the ITUNES account. It says unknown error has occured. Is there a problem with ITunes?

Same thing happened with my iPhone 4S - no one is any help. Thanks Apple for such a crappy update! I've called Apple, they say the SIM card needs replacing, I go to my service provider they tell me nothing wrong with the SIM card - provider tells me I now need a new phone. Sheesh! If someone has a solution to this it would be greatly appreciated.

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Cannot log into iMessage or FaceTime it says an error has occured during activation

i could not send or receive iMessage would not let me log in to iMessage or FaceTime it says an error has occured during activation.

Hi Cam-Fox22,
I have had this problem and tried everything suggested without success until last night. I took the plunge and did a Factory reset which cured the problem. Of course you must do a back up to iTunes first. I connected the iPad to my PC via a cable and then loaded iTunes. Log in to the account associated with your iPad and then carry out a backup of your iPad including apps and purchases. Then hit reset option near the top of the page and hit again when asked if sure. It takes a while to download the software but eventually it wiped the iPad and loaded it with fresh software. Keep your iPad connected and then restore from back-up when given that option. When it is all finished you will have your iPad back just as it was before you started but with iMessage and Facetime both working again.
Good Luck John

Cannot log into iMessage or FaceTime it says an error has occured

iimessage was not delivering so tried to log back into iMessage and facetime but it tells me an error has occured during activation and to try again

Hello meganatherton2000,
Thanks for contributing to the Apple Support Communities.
It appears that you get an error when trying to activate iMessage and FaceTime on your iPad mini.
You mentioned that you signed out of iMessage and FaceTime because messages were not delivering. Be sure to restart your iPad mini before trying to sign back in to iMessages or FaceTime, as mentioned in this article:
If you get an error when trying to activate iMessage or FaceTime - Apple Support
Restart your device.
If this issue continues and iMessage can't be activated for more than an hour, the article above suggests contacting Apple Support:
Still not activated after an hour?
It might take a few minutes to activate iMessage and FaceTime. If you've waited more than an hour, try these steps:
Make sure that your device has the latest version of iOS.
If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
Contact Apple Support.
Sincerely,
Jeremy

Cannot connect to the phone system. An unidentified error has occurred, Please try again.

Issue: Lync 2013 users with remote call control enabled cannot connect to the phone system. When the user logs into Lync, they see an exclamation in the bottom right corner
with this error.
Error: Cannot connect to the phone system. An unidentified error has occurred, Please try again. If the problem continues, please contact your support team.
Environment:
1 site: Site1
2 Pools:
1. Lync 2010
Trusted application is added here for the site.
2. Lync 2013
Avaya phone system: AES r6-1-2-32-0
I have not moved the trusted application to the Lync 2013 pool yet, but my understanding is that it should still work since it’s in the site. Is my understanding on this correct? (All of my other trusted applications do work for Lync 2013
users & none of them have been moved yet. Remote Call Control is the only one that does not work.)
This is from the uccapi log. This is just from the user logging in, not actually making a call. Below are the items that I think are important, however, I don’t know how to interpret it to determine if the problem is on the Lync side or
the Avaya side. Here’s a summary:
SIP/2.0 100 Trying
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="E05700E2", snum="9", rspauth="f308eae87c0bbe64a1ab213574776cbdf9823ab6", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]>
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 INVITE
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0
SIP/2.0 200 OK
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="15C0F9A2", snum="13", rspauth="4fd891e39a33e902fb1cec5d980e5bf0ccb172a0", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]
>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]
>;tag=A7A45C856ECD79121A1827265ABBD7F6
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 CANCEL
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0
SIP/2.0 487 Request terminated
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="F46EC133", snum="14", rspauth="1d92718caa4f61d967faa46a5c256aafa8b4e740", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]
>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]
>;tag=A7A45C856ECD79121A1827265ABBD7F6
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 INVITE
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
ms-diagnostics: 5002;reason="Request was cancelled";AppUri="http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent";source="lync03.
domain.com"
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0

Hi Suelizy,
To better understand the issue, I would like to collect the following information for troubleshooting:
1. Do you mean the Lync 2010 user can connect to the Phone System?
2. What’s next hop pool of the application?
In a mixed environment, you must set the next hop pool to be the Lync Server 2013 pool.
Best regards,
Eric

Updated iTunes to 11.0.3 and now when I try to use Airport Express I get a message in iTunes that states, "an unknown error has occured (-15000.) I gave the Airport a hard re-start, so I don't think that is the issue. Using Windows 7.

Updated iTunes to 11.0.3 and now when I try to use Airport Express I get a message in iTunes that states, "an unknown error has occured (-15000.) I gave the Airport a hard re-start, so I don't think that is the issue. Using Windows 7 Ultimate

Looks like I fixed it., thanks to another post I read. I went into my Norton Security. Under Settings. Chose Firewall. Program rules. changed the itunes setting from "auto" to "allow" This also fixed my error (-3212) which would not allow me to connect to the iTunes store.

TS3297 Any idea why I can't purchase stuff off either iTunes or AppStore? I am getting a message saying unknown error has occurred immediately I enter my password.

Any idea why I can't purchase stuff off either iTunes or AppStore? I am getting a message saying unknown error has occurred immediately I enter my password.

Brett,
Well done getting the wireless network secured.
You have to precede the (hex) password with a '$' in Mac OS, to tell the Internet Connect dialog box that you are keying a hex password (rather than ASCII). This is because the Mac has detected that the network is WEP protected, and leaves it to you to decide how you want to key the password.
As an alternative, in Internet Connect (or from the AirPort icon menu), you can elect to join an "Other" network. If you select your network again, it'll come up with "WEP Password" as the option of Wireless Security. You can change this to "WEP 40/128-bit hex" and then not have to precede your password with the '$'.
Alternatively, you could tell us the make and model of your wireless router and we can tell you how to set, and use an ASCII password. From your 10-character hex password, we can see that you're using 40/64-bit WEP. Non-Apple routers can be a bit fussy when using ASCII passwords with 40-bit WEP (don't worry, this is also true for Windows PC's using 40-bit WEP too), but we can talk you through it.
As a final alternative, as you have such a whizzy Mac, as long as your wireless router supports it, you could use WPA security, and never have to worry about ASCII / hex / '$', etc. Older Macs (particularly original AirPort cards - not AirPort Extreme - and OS9) were limited to 40-bit WEP.

I rented a movie via Itunes on my PC but half-way through the download recieved a "An unknown error has occured (-50)" notification. This is not my first rental, and I have verified my network and all connections to be good. Will I still be charged?

I rented a movie via Itunes on my PC but half-way through the download recieved a "An unknown error has occured (-50)" notification. This is not my first rental, and I have verified my network and all connections to be good. I have rebooted Itunes and resumed the download of the movie only to receive the same error code. Has the movie file been corrupted? Can I recover the rental even though the time has elapsed? Will I be charged?

Did you figure this out? I haven't rented a movie in this new iTunes yet and saw one tonight I wanted to rent. Same fricken thing is happening to me. I hate this new iTunes, and I really hate that there are problems like this....why the heck do they have to fix something that isn't broken and break it? This just really stinks.

HT5007 Why when I sign into the App store it says unknown error?

When I sign into the App store it says unknown error.

the support article for that error says to wait for it to reset your request and then try again, in the meantime verify your login information is correct (ie logging in at http://appleid.apple.com/)
you can also goto Settings > store and log out of your apple id and log back in just in case

HT1349 What to when trying to download an app and get message "could not sign in, An unknown error has occurred"

What do you do when trying to download an app from App Store and get message: "could not sign in, an unknown error has occurred."

Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again.

A download, iPhoto, Version 9.4.2, released November 2012; has been on my download page for three weeks. Despite a half dozen attempts to install it, it has never completed the download. Near the end it always says an error has occurred. What can I do?

A download, iPhoto, Version 9.4.2, released November 2012; has been on my download page for three weeks. Despite a half dozen attempts to install it, it has never completed the download. Near the end it always says an error has occurred. What can I do? The unit onto/into which I am attempting to install this is a new MacBook Air.
thank you.
Otto

Thanks LN.
I tried. It would not download. A drop down notice said an error had occurred and to return to the purchase page; which I have done on numerous occasions. (What I am to do on the purchase page I am not sure, other than to click on purchases and see that the same iPhoto download is available. By the way, this was not purchased. It just showed up with two other items free items, which did download nicely.)
Otto

IPhone says Unknown error has occurred when getting an app or update

IPhone says "Unknown error has occurred" when getting an app or update.
What should I do?

I also have this problem. I am thinking i am going to call customer support about this tomorrow. If i get it fixed i will post on here.

TS1717 when i attempt to update genius i get a message saying ,we co has anyone any ideasuld not complete your itunes store request an unknown error has occured (4002)

When i attemp to update genius i get a message aaying we could not complete your itunes store request an unknown error has occoured (4002) has anyone encountered this problem

Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Itunes could not connect to the Itunes store. An unknown error has occurred. (-3212). Help please!

I have tried many different things to solve this issue, but nothing works! I have uninstalled and reinstalled Itunes as instructed by Apple support. I have checked my firewall, but that wasn't the problem. I have changed my proxy settings and that didn't solve the issue. When I plug my Iphone into my laptop it doesn't detect my phone and when I try to check for updates a different error message occurs. Please help!

Here are my diagnostics...
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0019B168030A7F38
Current user is not an administrator.
The current local date and time is 2011-06-05 10:26:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) Graphics Media Accelerator HD
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.14 (x64) is currently running.
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {060D3689-BC31-48FF-B389-FE66510F7055}
Description: Intel(R) WiFi Link 1000 BGN
IP Address: 66.253.185.35
Subnet Mask: 255.255.252.0
Default Gateway: 66.253.184.1
DHCP Enabled: Yes
DHCP Server: 66.253.184.6
Lease Obtained: Sun Jun 05 10:18:15 2011
Lease Expires: Mon Jun 06 10:18:15 2011
DNS Servers: 66.253.184.6
68.234.128.70
67.152.3.146
67.152.3.154
Adapter Name: {F8EE95AE-1769-47FE-B3FB-11CC7E7175DA}
Description: Realtek PCIe FE Family Controller
IP Address: 66.253.187.229
Subnet Mask: 255.255.252.0
Default Gateway: 66.253.184.1
DHCP Enabled: Yes
DHCP Server: 66.253.184.6
Lease Obtained: Sun Jun 05 10:18:14 2011
Lease Expires: Mon Jun 06 10:18:14 2011
DNS Servers: 66.253.184.6
68.234.128.70
67.152.3.146
67.152.3.154
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
An unknown error occurred (-3212).
Basic connection to the store failed.
An unknown error occurred (-3212).
Connection attempt to Gracenote server was successful.
An unknown error occurred (-3212).
Last successful iTunes Store access was 2011-05-09 12:04:00.

TS1424 I have used itunes forever, now when I try to go to the itunes store, it says an error has occured error code 3212, how do I get back into the itunes store

I have used itunes forever, Sunday night when I tried to get into the itunes store an error popped up and said could not open; error code (-3212), How do I get back into the itunes store?

Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

When I finish the final steps is says serious error has occurred I tried loads

hi I'm having trouble with my ee account because when I finish the extra information part it comes up with " an error has occurred that is preventing you going further try again later "
i have been trying for a couple of days can you help?

Hi ,
I'm sorry to hear you are having trouble registering your account.
Clearing your web browsers cookies and cache may help. Alternatively you could try a different web browser.
If you are still having a problem after trying these steps please get in touch with customer services.
Click here for contact details.
Thanks
James

HT1420 Please help.... cannot get into the ITUNES account. It says unknown error has occured. Is there a problem with ITunes?

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