HT1420 Why are there security questions coming up that I did not set

I wanted to buy an app from the App Store but there are security questions appearing that I did not set up so I can't answer them so I can't purchase anything

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.

Similar Messages

  • Why are there songs in my iTunes that I did not put there?

    I just checked on my iTunes music library and there are songs on it that I did not add?  I am the ONLY one that uses this computer.  I downloaded one U2 song from YouTube on 8/17/2014 and put it in my iTunes and now I seem to have an entire album from U2 in my library as of 9/6--Other than downloading that one song I did not attempt to do anything associated with U2 (searching for them in iTunes store, etc).  It also has the little cloud next to the songs.  I am sure I did not purchase anything from iTunes.  I still have only 16 cents (as I have for over a year) on my iTunes account and have no credit card on file.  Where would they come from? 

    If they have the cloud icon then they are in the cloud, not on your iPod. You can turn off the showing of iCloud music via Settings > iTunes & App Store > Music (under 'show all' heading) 'off'.
    But if you have never bought/downloaded those songs then they shouldn't show in the cloud for streaming/redownloading - the U2 album was an exception, Apple automatically added that to everyone's account whether they wanted it or not. It's your account that shows as being logged in in Settings > iTunes & App Store ?

  • Why are there movies on my iPad that i did not put there?

    On my iPad, there are movies in my Video app that I did out there.  They have a cloud at the bottom right of the icon. 

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • TS2446 Why is there security questions am asking that because what if u don't rember ur answers

    I can't find out my answers for my security question  it's like I don't rember

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Nobody on these boards can reset them for you.
    (92956)

  • Why are there songs on my iPad that I have not synced?

    When syncing my iPad with iTunes, I select certain playlists to add to my iPad.  However, the entire "Purchased on iPad" playlist adds itself to my iPad eventhough I have not selected it.  I have the option to automatically add purchased music to my iPad turned off in the store app.  Help!

    If they have the cloud icon then they are in the cloud, not on your iPod. You can turn off the showing of iCloud music via Settings > iTunes & App Store > Music (under 'show all' heading) 'off'.
    But if you have never bought/downloaded those songs then they shouldn't show in the cloud for streaming/redownloading - the U2 album was an exception, Apple automatically added that to everyone's account whether they wanted it or not. It's your account that shows as being logged in in Settings > iTunes & App Store ?

  • HT201363 i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases

    i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87765)

  • Hey, My macbook is giving me a flashing question mark on startup. When I hold down the command key to get to system preferences it asks me for a firmware password, that I did not set! Any ideas on how to bipass this?

    Hey, My mac book is giving me a flashing question mark on start up. When I hold down the command key to get to system preferences in order to help it find the system software it asks me for a firmware password, that I did not set! I also do not have the start up DVD/disk anymore. Any ideas on how to bypass this?

    Contact Apple or an authorized Apple service provider.
    (116347)

  • HT204150 Why are there contacts on my iPhone that are not on my Mac (syncing through iCloud)

    Why are there some contacts on my iPhone (and my older Mac) that aren't getting synced onto my new MacBook?

    First check that all your settings are correct, that contact syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
    Make sure the contacts you are adding are added to your 'iCloud' group and not an 'On My Mac', 'On My Phone' or other non iCloud group (you can do this by checking in groups), non iCloud contacts will not sync.
    If you are sure that everything is set up correctly and your contacts are in the iCloud group, you might try unchecking contact syncing in the iCloud settings, restarting your device and then re-enabling contact syncing.

  • Bought a MacBook Pro for granddaughter for college and she cannot access the app store to purchase apps needed for class. Always gets security questions that she did not set up and therefore she is denied access. But it does show her redeemable balance.

    I bought a 13" MacBook Pro for our college bound granddaughter. She cannot access the app store as she
    gets security questions to answer that she never set up, and of course it won't let her purchase anything. She has
    a redeemable balance, but can't get past the security questions and can't seem to find another way to circumvent this.
    What can she do?

    If she has trouble with the first advisor, she can always ask to speak to a senior advisor. However, AppleCare isn't really needed in cases like this, as the iTunes Store is quite familiar with accounts of this nature, and it's more of their speciality. Your daughter may want to contact them next time, but it's only email support at the moment (soon to change).
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • HT1386 I have a new iPhone and want to purchase a ringtone on iTunes.  It keeps asking for answers to a question that I did not set up and don't have the answer for.  How do I get pass this dilemma?

    I have a new iphone and want to purchase ringtones from itunes.  Itunes is asking answers for security questions I did not set up and I can't answer them.  How do I get past this to be able to purchase.  I can purchase songs on my MAC and sync but itunes doesn't give the option to purchase ringtones on the MAC, just the iphone.

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106007)

  • Why are my security questions in German

    My store is uk and am temporarily in Germany. On the last apple update it has set my security questions to German and I can't see how to change it.
    Also how do I edit my birthday on Apple ID?

    yamasen
    Re: how to change apple id security answers 
    May 2, 2012 6:25 PM (in response to chuckbee)
    Well, I got the same wonderful letter and called Apple nontech support because my computer is  4 years old so I'd have to pay Apple to tell them they messed up!
    Fortunately on the 2nd call I got a Senior Adviser (first level folks know only basics so I usually ask for a manager or supervisor).  In fact, I was told by 1st guy there were no managers, but then later he went to get someone and the phone went dead. Thankfully person 2 'Sterling' told me he would ask a Senior Adviser (so now I have another word to use for person above).  I asked given this issues importance to talk directly to the Senior Adviser and was allowed.
    Sterling (yes the adviser's name was the same as the tel answerer) said that Apple has been updating security questions, and from what he could tell, since I could log in that it was likely a glitch in their reworking security questions that caused this trouble.  He got me into my account by asking other questions which hadn't changed (last 4 of credit card, address), and I got in with my old password.
    So it could be a case of Apple messing up their own information.  They are setting some security questions as standard and you have to choose to make your own if you want.  They guessed my answers wrong by this theory.  I am still not 100% as sure as Sterling is that it was an inside job, and will be careful to watch my American Express Card since it's tied to my account as my boys wanted small items at iTunes.  May small not turn to big :-)   So you may have to call Apple to get things reset. Hope this helps.
    Warmly, Yamasen

  • HT5312 I dont know my security questions... tried article did not help...

    i have a second email... but when it ask the questions the option to reset does not come up.

    contact AppleCare, they can reset the questions for you, depending on some factors.

  • Why are there folders on my mac that i can't open. says i don't have permission! its is mine

    There is a folder I have found on my HD. called user templates. It tells me I don't have permission to open this? This is my computer! Why can't i open it?

    FireFox can't open lots of files it isn't suposed to. DMG is opened by the Mac osx as a virtual volume file you just drag the FireFox icon to where you want it installed. Check your desktop for a FireFox volume... like a drive. Double click the DMG file if it is not there. This is how Mac works it has nothing to do with FireFox, many apps install this way!

  • My old macbook air crashed so i got a new hard drive. i successfully restored all the music i bought on itunes but there are a lot of other songs that i did not obtain through itunes that i cant figure out how to move from my phone to my computer.

    i would like to know how to solve this problem without erasing what is currently on my phone.

    You can transfer songs that you didn't buy from the iTunes store but it requires third party software such as Suneti. This is one of the best programs I know for the task and unfortunately I'm not aware of any freeware programs that transfer music from an iOS device to the computer.

  • HT2553 I received an itunes update.  I tried to install it.  There is a message stating that it did not install correctly.  I tried to open my iTunes on my desktop icon and it won't open - giving me the same message.  Please help?  Thank you  Connie

    I have a error message that says the iTunes update did not download properly and I can no longer open my iTunes icon on my desktop.  Any suggestions?

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

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