HT1430 Ipod touch (5th generation) w/ lines across the screen - now dead.

My son's Ipod touch (5th generation) had lines across the screen. I turned it off using the home + on/off button reset, but the apple never came back on. Now it seems to be dead. Not dropped, not completely drained, no water damage. Just dead. Any ideas?
I have also tried plugging it into my Macbook Pro, and iTunes does not find it.
ITunes is up to date.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

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HT1212 ipod Touch 5th generation. I changed the original passcode and then forgot, so it says 'iPod is disabled'. It hadn't been synced with iTunes, so I switched it off, held home button, connected to Mac, did restore on iTunes twice but it doesn't work.

ipod Touch 5th generation. I changed the original passcode and then forgot, so it says 'iPod is disabled'. It hadn't been synced with iTunes, so I switched it off, held home button, connected to Mac, did restore on iTunes twice but it doesn't work. Help!

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

My iPod Touch 5th Generation loses charge when the device is turned OFF!!! Help!

I bought my iPod Touch 5th Generation a couple months back and it has been working beautifully. I loved the new design, features, color choices, etc. However, just a couple days ago, my iPod has been acting up. I turned it off one night with a FULL battery (I usually turn it off when I'm not using it) and when I turned it back on in the morning, half the battery was gone. Originally, I assumed that maybe I just didn't swipe to turn it off right. WRONG. I charged it up, used it, and turned it off again for the night. When I turned it on the next day, the battery was practically gone. I tried not to panic, so I just restored the iPod to its original settings. I erased EVERYTHING. Then I charged it for a good six hours. The problem didn't go away.
This isn't a cheap device. I'm sure you guys know that. The only reason why I think this could be happening could be because of the new iOS 6.1.2 update. I updated my iPod about a week or so ago. And now I'm having this serious problem? That is the ONLY possibility I could think of. And this thing is brand new. I treat it like it is made of glass. Literally. I'm so meticulous when it comes to my things.
So can someone please help me try to fix this problem? I still have a warranty and the iPod is under a year old. To replace the battery now is ridiculous. It's brand new. I didn't pay hundreds of dollars for my iPod to croak on me after using it for a couple of months.
Any help would be much appreciated. Thank you so much!

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My ipod 5th generation has lines on the screen that will change color and the ipod sometimes wont respond when i touch it

My ipod has lines on the screen and will change color. It also is not responding to my touch. What can i do?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My ipod touch (3rd generation) is stuck on the screen that shows me to sync it to i-Tunes.

When I turn on the iPod touch, I get the screen that has a picture showing that I should plug it into iTunes, but when I do, I get a message that says I need a passcode. I downloaded the latest version of iTunes and ran a diagnostic test to see if there were any problems and it said that iTunesHelper is currently not running. Everything else was working just fine. I don't know how to make sure iTunesHelper.exe is running. Also, the volume was not working properly before this happened. I'm not sure if that is related to the issue. Any suggestions?

You'll need to connect in recovery mode to get past the passcode and restore the ipod. After that you can set up a passcode you choose. Log into the ipod after that with the new passcode and deactivate the passcode in the Settings of your device. iPhone and iPod touch: Unable to restore and iPhone and iPod touch: Wrong passcode results in red disabled screen
Message was edited by: Ingo2711

My iPod Touch 5th generation is faulty, first the home button stopped working and now it's died completely, won't charge but I can feel the screen is heated. What is going on with this thing?

I bought this iPod mid-March, I've only had it for a little less than 5 months. I bought it at Best Buy, I don't know if that matters or anything- I have a geek squad and apple warranty. I'm only nineteen years old and this was my first real big purchase and I'm very disappointed. I've had other iPods before and never had any issues with them, my last one lasted from 2008 - 2013. I take very good care of my iPod Touch, never dropped it or anything of the sort and I keep it in a thick case. This iPod worked fine up until recently. First the home button became unresponsive, I had to activate the assistive touch because I use this iPod for school work. I was about to take my iPod into Best Buy so they could take a look at it and see if there was anything they could do before I contacted apple, but now my iPod is completely dead. It won't respond at all. I had to disconnect the charger because the iPod screen was getting hot and it wasn't charging. It's been disconnected for a few hours and the screen still feels hot. I'm really concerned, especially with recent news reports of handheld devices overheating and burning people or even exploding. Will the apple warranty cover this so I can get a new iPod? What are my options?

If the iPod is defective and not abused Apple will exchange it at no cost under your warranty.
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

TS2771 Help me please my ipod touch 5th generation is stuck on the apple logo, I'll admit this has happened after I attempted to jailbreak it. Is there anyone that knows how to solve this please I am desperate!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I really need the help I would appreciate it.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer

HT4972 My ipod touch 5th generation is stuck on the apple logo bar that hasnt loaded how do i get it off ?

i need help !

- There is no 5G iPod touch. The current one is still the 4G iPod.
- Try here:
iOS: Not responding or does not turn on
- If not successful and you can't turn the iPod completely off, let the battery fully drain. After charging for at least an hour try again.
- Time for an appointment at the Genius Bar of an Apple store.

HELP! my ipod has a thin blue line across the screen whenever i play videos

i got my ipod a day ago. i havent dropped it or anything and when i play a video there is a thin, blue, vertical line on my screen. is it broken or what!?

It could be a problem with the way the videos were encoded. Where did you get them from or did you encode them yourself.
If you encoded them yourself, what program did you use?

My ipod touch 5th generation is stuck on the apple logo, and i tried fixing it with itunes but it tells me there an error and gives me a code saying i needed to update my itunes and it was.what other ways is there to fix it.

ipod stuck on the apple logo. i did the itunes thing but it tells me error and gives me a code saying i need to update itunes but it was and i did again but it still said the same thing. help how do i fix my ipod.

Hey Edgar, how exactly did you do the updates? Are you running iTunes 11.2.2? And you iPod 5 is still running iOS 6.1.2 as your tag shows? or are you running iOS 7.1.1? More info would be helpful. As Deggie asked, what was the error message, the more detailed the better. One more thing-- is this a Mac machine or a PC? Cheers.

Has anyone else has seen this problem with their iPod touch 5th Generation with iOS 7.0.4. My screen started making flashing white lines across the screen, then went dim, then pixeled with purples

The ipod will show flashing white lines across the screen, going down, it then does somthing where the screen will dim down but its not like when the backlight goes on and its about to lock. It dims the background of your ipod and the icons and letters kind of all look defined. Then the ipod gets all pixelized and it has big boxes on pixels and its all differnt colors like purples and greens, red, etc. then it turns right off and restarts itself less than 5 seconds later. These things happen really fast but when it does it's really weird. It first happened 3 times in a row, Its still continuing to happen but i can manually turn off my ipod by holding the lock button down and not even 30 seconds later it's like its possessed and it turns on by itself. I talked to somone on appel and they told me to back it up and restore it. I restored it and as soon as the process ended and tuirned on like a brand new ipod and like clockwork the glitch happened instantly. It did it a couple of times throughout the night and i kept having to watch it so i can keep turning it off manually because it continues to turn on by itself. I talked to 3 different people on Apple Support and they couldnt even find an answer for me. It's so weird.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Also,
If you restored to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar

How do I change the duration of a song on the iMovie app on an iPod touch 5th generation?

I have an iPod touch 5th generation and I downloaded the iMovie app on it. I want to make a movie and I put a song and picture on there. How do I change the duration of the song?

Hello MisfitxCaleb,
The help article for iMovie linked below details how to adjust the duration of audio tracks.
Arrange audio clips
http://help.apple.com/imovie/iphone/2.0/index.html#knaddae6c843
Cheers,
Allen

Cracked Ipod touch 5th generation. Although it still works. How do i trade it in for a refurbished one?

CRACKED IPOD 5
I bought an ipod touch 5th generation around A year ago. Now it has cracked. The crack is not that big but still noticebal. But the Ipod still works perfectly, but it still bothers me that theres a crack on the glass. I read online that apple can trade it for a refurished ipod. But i dont have a warranty or i dont have any of the stuff anymore. Just the charger and the ipod. I lost the box and headphones because ive had it for awhile now. And i tend to lose things. So is there still away for me to trade it in or get it repaired from apple? If you have any information for me that could help me IF YOU HAVE A SOLUTION NOTIFY ME ASAP.
<Email Edited by Host>

Do not post your personal emails on a public user forum for your own privacy.
Book an appointment at an Apple Store and ask them if you could get an out of warranty service. Apple do not repair devices they replace them so for a price due to accidental damage they may replace your iPod.
If you do not wish to go to an Apple Store then give them a call and see if you have postage service options for a replacement in your country/region. Follow the link below for the number in your country:
http://support.apple.com/kb/HE57

My iPod 5th generation has white lines across the screen and i cannot unlock it

My iPod has white lines across the screen. I cannot do anything! Somebody please help! P.S. I dropped it and it did this.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. I suspect that the drop damaged the iPod
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs. They do not fix yours.
Apple - iPod Repair price

HELP! My brand new iPod touch 5th generation might be broken!

Hello, I recently got my Space Gray iPod touch 5th Generation that is 32GB and version is iOS 7.1.2. When I finally got it and was opening the package and trying to open it. I didn't know that there were 2 tabs on the bottom and top and I tried to pull the ipod out itself. I noticed I had to pull the tabs and then I got paranoid that I bent the ipod and it broke from the inside. Anyways, I set it up with no problem but when I went to sign in to App Store from my apple account and switched the keyboard to the numbers and other characters the keyboard got these weird short white lines and I got paranoid but when I switched the keyboard again and went back to the numbers keyboard the white lines did not appear. Now nothing strange is happening but I though that was a sign of my ipod was broken from the inside so I shaked ipod and heard nothing rattling from the inside so that gave a little relief. But I'm still VERY stressed out and paranoid because my mother got me this iPod from going to 5 stores to find the color I wanted and now I thought I was going to break it . Please help me apple community. Is the inside of my ipod ok? are there any other signs of the inside of the ipod broken? Please help, I'm only 12 and I'm going through so much stress .

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

HT1430 Ipod touch (5th generation) w/ lines across the screen - now dead.

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