HT1430 My brand new iPhone 4 is quitting apps unexpectedly, turning into a black screen and then restoring to home page. Restarting didn't correct problem. Shall I follow full resetting instructions?
My brand new iPhone 4 is quitting apps unexpectedly, turning into a black screen and then restoring to home page. Restarting procedures didn't correct problem. Shall I follow full resetting instructions?
Thanks for the straightforwardness roaminggnome - I wasn't sure if this problem qualified as deseving a reset. Unfortunately, for some reason I can't explain, your response remained undisclosed to me for a while, the next reply after yours took preference and I ended up doing as Meg St.Clair's susgested and initiated download, installation and syncing of Smartsync which is now taking ages to finish... If problem persists shall do the resetting and restoring.
Similar Messages
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My brand new iphone 4gs from Sprints, is turning off whenever it wants and does not come back after 2 or 3 hours???
Return it for a warranty replacement.
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I got a new iphone- went to sync with itunes just to get music and it restored my phone to my old phone's settings. lost everything including ALL of my pictures. Is there any way to unsync my phone so I can get everything back?!!! please say yes!!!!
In short. No, you cannot unsync. If you had a back up from your old iPhone you cand restore from a back up.
In iTunes go to Edit > Preferences > Devices > and select the latest back up.
Before you synced your phone did you have it set up with the PhotoStream or iCloud? The pictures would be saved there. Or if you had them sync to a file on your computer. -
i have an iphone 5s and my phone was working perfectly fine then it turn into a blue screen and after that i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Malvinfromny wrote:
... i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first... -
My iphone 4s automatically getting turned off (blank black screen) and not getting started until full battery discharge. Even on long pressing power button - screen doesn't showing anything - not even "needs charging logo".
This is happening only since I have updated to new ios version (ios 8.1).
Is there anyone facing similar issue?? Any suggestion?!?Hi jayla_mora,
Thanks for visiting Apple Support Communities.
It sounds like your iPhone screen is going blank and not responding.
You may find the tips in this article useful for troubleshooting this behavior:
iOS: Not responding or does not turn on - Apple Support
Best Regards,
Jeremy -
Why can't I see my messages? Everytime I press the messages app, it's a blank white screen, and then it exits.
READ the article from which the question was posted and follow the troubleshooting steps provided.
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I just got a brand new iPhone 4S on a contract from my local Three store. When I used the cloud restore to put the data from my old 3GS onto the device, it's prompting me for an Apple ID login with an email address (hotmail) that isn't mine! My old phone has NEVER had any Apple ID other than mine log into it, and the new one's a sealed box that I've opened and set up from scratch. Can anyone please explain this? I'm worried there's some kind of problem with my iCloud data being mixed with someone else's or something... Since I logged in with my own ID, it's downloaded the data perfectly fine, but I just got the Apple ID prompt again a moment ago with this same hotmail address in it... I'd be very grateful for any explanation!
In iTunes on your computer, select the Purchased section under STORE in the left column. Click on the first track and choose "Get Info" from the "File" menu.
In the "Summary" tab you'll see details of the purchaser of the track. Click Next to go through all your purchased music one by one until you find the ones you need to get rid of.
Unfortunately, there are no smart playlist rules that can filter tracks by the purchaser that I know of. -
I've just plugged in my brand new iPhone 5s into iTunes to restore all the info from my old iPhone 4 onto it but instead of coming up with the homescreen with the icons it just brings me right back to the Hello screen and walks me back through the first few questions for Setting Language, Selecting Country, and Choosing a Wi-Fi network and then finally to Set Up iPhone and I select the Restore from iTunes Backup. At that point iTunes gives me the selection on their screen and I restore from backup. I see the Homescreen for a second and then it goes through the whole thing all over again. What's happening?
Are you sure it isn't just going into standby mode, if you touch the screen when it goes black does anything happen?
Perhaps a recent software update has reset some settings. -
HT1688 How do I update my brand new iphone to get it to turn on?
I bought the new 4g iphone s. It says my SIM is invalid. I have set up my itunes account. How do I upgrade it so it will work, again?
Sorry. I am pretty frustrated. It is an iphone 4s. I have been on the phone and online with Apple, as well as AT&T, who is my carrier. I bought it brand new. At&T says Apple didn't make it 5.0.1(??). According to one of the websites, I need to upgrade to this.
Yes, the phone is on, just won't hook up with messages or calls, etc. -
I downloaded a game from Pogo and since then, when I open a new tab, instead of going to my home page, it goes to a Yahoo search page. I can't figure out how to change that, but it is very annoying.
That issue can be caused by the Freeze.com NetAssistant extension
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
Brand new iphone , synced my apps, not my songs
As title states, just synced my iphone for the first time today. It synced a few apps I had downloaded the other night, but it did not sync my library of songs. Please help.
See this Article for Syncing with iTunes:
http://support.apple.com/kb/HT1386
And this Link for Syncing in General:
http://www.apple.com/support/iphone/syncing/
And this:
http://manuals.info.apple.com/enUS/iPhone_iOS4_UserGuide.pdf
Hope this Helps,
Cheers -
I upgrade ios6 on my new iphone 4 now app store does not work searc screen shows white
i need help please???
Well, the only thing that resembled some type of a question was "WHO THE **** OKed THIS Didnt they test this before it went out the door". However, with the lack of punctuation I wasn't so sure myself.
OP, this forum is for asking users, like yourself, technical support questions regarding the iPhone (at least in this section). It is not intended for logging complaints. If you have a complaint, you may use the feedback section at www.apple.com/feedback/iphone.html. -
Other taking up space with a brand new iPhone
other taking up space with a brand new iPhone, never used or plugged in. 1st time conecting and it says 564.8mb other. WTH??
I'm sorry, I don't understand your comment. Any computer program has at least 2 divisions. A Code division and a Data division. When we talk about the size of a program or operating system we mean the size of the Code division. The Data division will be of variable size, and can change dynamically. So the size of iOS when you download it is the size of the code. Other includes the data division of iOS, plus the data divisions of all apps that come bundled with iOS, plus the Safari cache, plus all email messages, plus all texts, plus all contacts, plus all calender events, plus all notes, plus all reminders, plus the music catalog, plus album art, plus data used by the iTunes & App stores, plus data used by the Genius feature, pus data used by Game Center, plus data used by Apple Maps (but not Google maps if you have it), plus a few things I've probably forgotten about.
Immediately after a new phone is activated, or after it is restored as new, Other still contains the data divisions of iOS. And if you have logged in to the iTunes and App stores during setup it contains the information from your account for those apps. And if you have logged in to iCloud it contains all of your iCloud contacts, calendar events, notes, reminders and email.
I've explained this several different ways. I'm not going to try again. -
Can i back up two seperate devices to itunes? and then restore both to the correct new phones?
Looking to back up two iphone 4s, then restore both tomorrow to the two new iphone 5s, can i do two devices as how will itunes know to differentiate between the two?
First off, they all need to be registered to the same AppleID. Same one you should log into when you start up iTunes. When you back up in there, preferably storing locally on the computer and not the iCloud, each device creates its own backup file (only one, by default, but that can be changed). Look in iTunes / Preferences / Devices (hover the cursor over each entry for more info).
So yes, you can back up more than one device onto an iTunes setup. When you plug the brand new iPhone for the first time, iTunes will recognize the fact and offer to Restore from a backup, giving you a list to pick from. Which leads us to an issue: you can only restore from a single backup, iTunes has no means of merging two backups into one.
Even if you manually force a Restore, the phone will be wiped before the backup is applied. Hence, no merging occurs.
Edit: If you want to keep more than a single backup of a phone in iTune's backup library, right-click (or control-click) on any backup in Preferences / Devices. Choose Archive from the popup menu and name the result appropriately. Next time you back up that device, a new file will be created, with the default name. -
yesturday i bought a brand new iphone 4 and i got home and the guy i bought it from had alot of pictures and apps on it so i tried reseting it and whean i was reseting it it went black and hasnt came in since ive tride to hold power and home but dont work plz help
kawasaki-boss wrote:
yesturday i bought a brand new iphone 4 and i got home and the guy i bought it from had alot of pictures and apps on it s
How could it have been a brand new phone if there were already pictures on it?
I'd ask for your money back.
Matt
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