HT1438 do i have to pay for a replacement phone, when i take my phone into the shop to be replaced or repaired. i dont have any money to pay for this, am i entitle to a free replacement phone

my i phone5c were showing signs of loosing battery life quick, i visited to Apple store and they went through a few things and tbh it didnt solve anything, my phone were dieing fast and i had to put up with it, money battery went dead saturday night and then when i got home i put my phone on charge and when i woke up i realised that my iphone didnt charge over night, i re-plugged it downstaires and it came on 1% but i had to go so i started my travel home, my phone did die as i were going home, so when i got home i plugged it in and nothing happened, i phone apple up and they told me to hold home button and power button and still NOTHING happened! i cant afford to buy a replacement phone so i have an appoitment tommorrow with Apple but im scared there going to take my phone for repair and not give me a loan phone, as i need a phone to look for work, and hopefully i might have a job ringing me back Moday/Tuesday or Wednesday.
Am i entitle to a Replacement Phone Or Loan Phone while mine is being fixed?

awesome, so you sound like you know what your going on about. im guessing its a Software fault tbh, because its like the phone is dead.. very upsetting..but with it not being the screen if they dont ask me to replace it and to send it off for repair what can i say as to a loan phone, mind a ease a little bit now i will just now wait for tommorrow to see what happens thank you

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What happens when you take your iPod into the apple store for battery replacement?

I am taking mine in tomorrow. How do they decide if your battery is bad enough to get the iPod/battery replaced? What do they do with your iPod? Do they mess with the apps and data?? Do they search your history to see what you've done on it? HELP!

By reading the following, Apple exchanges your iPod for a refurbished (includes new battery) iPod. Data is no preserved/restore to the replacement
Apple - Support - iPod - Service FAQ
Will the data on my iPod be preserved?
No. You will receive a replacement iPod that will not contain any of your data, songs, or after-market personalizations. Before you submit your iPod for service, it is your responsibility to keep a separate backup copy of the data stored on your iPod and reinstall that data.
Attention iPod touch customers: Before obtaining service, it is important to back up your data using iCloud or iTunes. Apple is not responsible for the loss of information while servicing your iPod touch and does not offer any data transfer service.
Following service your replacement iPod touch may have a newer operating system (iOS) version and you will need to restore your data using the method used to back it up (iCloud or iTunes). As a result, you may also need to update your App Store applications to ensure compatibility with the newer iOS. If you experience a problem with an application purchased from the App Store, check iTunes to see if an update is available or contact the application vendor directly.
However, I have heard in this forum that sometimes Apple will just replace the battery.
If you are concerned I would do one fine sync/backup and then go to Settings>General>Reset>Ease aall content and settings.

HT201238 I purchased $100.00 - 50GB on monday for my iphone...I am unable to download the upgrade IOS 7 because it says I dont have enough GB for it but I technically should as I purchased mor. How do I get it to download?

I purchased on monday 50GB for $100.00 but unable to figure out how to get it too load so I can update my phone.

Purchasing more storage in iCloud does not give you more space on your phone. You need to free up space on your phone in order to update by deleting or syncing data off your phone. (You can check the available space on your phone by going to Setting>General>Usage). You could, for example, delete all your music, then update your phone and sync your music back using iTunes.
If you purchased the additional iCloud storage in the last 15 days by mistaking thinking it would give you more space on your phone, you can request a refund by contacting the Apple online store (1-800-MY-APPLE in the U.S. and Canada).

I have an Ipad My apple ID and password works for Ibooks and Icloud but when I try to get into the app store it doesn't show my entire email address on the account. When I try to get into the app store it tells me my password is incorrect. How can I corr

I have an Ipad My apple ID and password works for Ibooks and Icloud but when I try to get into the app store it doesn't show my entire email address on the account. When I try to get into the app store it tells me my password is incorrect. How can I correct this? I have been emailing support but so far they have been no help

Open the App Store app, go to the Featured pane, swipe to the bottom, tap the Apple ID and sign out. Tap again and sign in with the Apple ID of your choosing.

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits. otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS P

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!!
I want to USE the products….CAN YOU HELP ME????
regards,
Leticia
There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
If you really want to cancel, You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I have the latest itune but i am unable to update my phone or my ipad 2 i have been in to the shop and they said i need to download a diffrent type of itunes for wifi can you please help

I have the latest iTunes but am unable to update my phone or my ipad 2 I have been in to the shop and they said I need to download a different type of iTunes for wifi I have a desk top with windows vista and wifi can you please help

We'll need more information before anyone can be of much help. What model iPhone is it, what versions of iOS are running on the iPad 2 now, what exactly are you trying to update, and what version of iTunes are you running? And what exactly is going wrong (include error messages if any).
Once we have that information, someone here can probably offer advice. Note that you cannot sync content or upgrade iOS wirelessly until you get your iPhone and iPad up to iOS 5 and that requires that you connect those devices to your computer via the Dock-USB cable.
Regards.

I bought an iphone 4, but then exchanged it for a 4s. When they exchanged it they put the refund of the 4 onto a gift card and then i payed the outstanding balance with my bankers card, if i want to get a total refund will they split it?

I bought an iphone 4, but then exchanged it for a 4s. When they exchanged it they put the refund of the 4 onto a gift card and then i payed the outstanding balance with my bankers card, if i want to get a total refund will they split it between a gift card and my bankers card?

Expanding on what Tim said to make sure it's clear, only the carrier to which the iPhone is locked can authorize unlocking. If Optus is the original carrier, as would seem to be the case, O2 would not be able to unlock it. Only Optus can authorize the unlock, so you'll need to contact them. They say, though, that only the account holder can apply for unlocking, so you might not be able to get it unlocked and will have to work through the person from whom you bought the iPhone.
For more information, see the Optus FAQ on unlocking.
Regards.

For some reason my ipod touch says it has maximum number of free accounts activated when I try to sign into the cloud how do I fix this

For some reason my ipod touch says it has maximum number of free accounts activated when I try to sign into the cloud how do I fix this. I have done the reset multiple times

Dreat a new account on a device that still has the ability to create accounts
icloud: The maximum number of free accounts have been activated on this iPhone.
http://forums.macrumors.com/showthread.php?t=1242428

I was updating my iphone and i deleted everything now it say there is no sim in the phone, i have gone to the iphone shop and they say is is working The sim is in the phone . when i take it out and put it in another phone i can call and recieve calls

I was updating my iphone and i deleted everything now it say there is no sim in the phone, i have gone to the iphone shop and they say is is working The sim is in the phone . when i take it out and put it in another phone i can call and recieve calls

I did call apple care and they guided me through everything.. they said it was the hardware
I was given this phone last year as a present
i know, it was not new.. so it could have been on an other cell provider i am not sure if it was so at the moment that is all i can do

HT201269 Can apple fix my ipod , only the bottom keyboard wont work and it takes me forever to slide it & my screen is cracked and i dont have insurance can they replace mine & how much ?

can Can apple fix my ipod , only the bottom keyboard wont work and it takes me forever to slide it & my screen is cracked and i dont have insurance can they replace mine & how much ?

Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

Change Photoshop Elements 11 for windows into Phot now I don't have a windows PC anymore. Can change my windows serial number into a MAC/OS serial number? What do I have to do to get Elements 11(download) for OS an a serial number for Elements 11 for OS ?

I have Photoshop Elements 11 (full version with Serial Number) for windows; now I don't have a windows PC anymore. Can change my windows serial number into a MAC/OS serial number? What do I have to do to get Elements 11(download) for OS an a serial number for Elements 11 ?

You can download PSE 11 via the following linked web page:
PSE 10, 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

When i plug my iphone4 into the computer and itunes comes up, it says my "other" space is taking up about 1.94gb. what is this other and how do i reduce it to have more space on my phone?

When i plug my iphone4 into the computer and itunes comes up, it says my "other" space is taking up about 1.94gb. what is this other and how do i reduce it to have more space on my phone?

Hi there kburgee! Other can be anything from App Data (information saved from apps like game progress, or passwords) to or old messages that you haven't deleted! The absolute best way to clean up some space is to restore your iPhone.

I need to purchase a power cord for my intel based 27" iMac. I have had it for almost 2 years, I don't have apple care and I don't want to take it in to the genius bar. I know it's the power cord and I just want to purchase one.

I need to purchase a power cord for my intel based 27" iMac. I have had it for almost 2 years, I don't have apple care and I don't want to take it in to the genius bar. I know it's the power cord and I just want to purchase one.

iMacs take generic power cords. If it fits into the back of the iMac and an electrical socket, it'll work.
Good luck.
Dr. C.

I recently upgraded my old powerbook to an iMac. I've dumped the files of my backup drive into the new iMac. Is there a way to have access to all the files (new and old computers) when logged on as the same user vs. logging in and out to access each?

I am new to posting to this support community but have often referred to it for answers. So thank you all who've contributed; you've been a great help!
I recently upgraded my old powerbook to an iMac. I've dumped the files of my backup drive into the new iMac. Is there a way to have access to/merge all the files (new and old computers) together so when I'm logged in can access all the files.
Thanks!
M

Sure-glad to help you. You will not lose any data by changing synching to MacBook Pro from imac. You have set up Time Machine, right? that's how you'd do your backup, so I was told, and how I do my backup on my mac. You should be able to set a password for it. Save it. Your stuff should be saved there. So if you want to make your MacBook Pro your primary computer, I suppose, back up your stuff with Time machine, turn off Time machine on the iMac, turn it on on the new MacBook Pro, select the hard drive in your Time Capsule, enter your password, and do a backup from there. It might work, and it might take a while, but it should go. As for clogging the hard drive, I can't say. Depends how much stuff you have, and the hard drive's capacity. As for moving syncing from your iMac to your macbook pro, should be the same. Your phone uses iTunes to sync and so that data should be in the cloud. You can move your iTunes Library to your new Macbook pro
you should be able to sync your phone on your new MacBook Pro. Don't know if you can move the older backups yet-maybe try someone else, anyways,
This handy article from Apple explains how
How to move your iTunes library to a new computer - Apple Support''
don't forget to de-authorize your iMac if you don't want to play purchased stuff there
and re-authorize your new macBook Pro
time machine is an application, and should be found in the Applications folder. it is built in to OS X, so there is nothing else to buy. double click on it, get it going, choose the Hard drive in your Time capsule/Airport as your backup Time Machine and go for it. You should see a circle with an arrow on the top right hand of your screen (the Desktop), next to the bluetooth icon, and just after the wifi and eject key (looks sorta like a clock face). This will do automatic backups of your stuff.

Hey guyz.. i wanna ask if i get an updated version from itunes when i plug my iPhone into the Pc, i get a letter tells me that there is an update for your iPhone ... i wanna ask is it safe to download ?? and does it make any side effects on longTerm using

hey guyz.. i wanna ask if i get an updated version from itunes when i plug my iPhone into the Pc, i get a letter tells me that there is an update for your iPhone ... i wanna ask is it safe to download ?? and does it make any side effects on longTerm using ??

It is safe to download if your phone is not jailbroken. Before you download it, however, take some precautions:
Reboot your computer
Disable your antivirus and firewall
Connect the phone cable to a USB port directly on the computer, not a hub
Before updating right click on the name of the phone in iTunes and choose "Backup"
When you are given the choice choose "Download only", not "Download and Update"
After the download completes successfully click the Update button to install it.
Most of these steps are just being overly cautious, as most people ignore them and have no problems. But occasionally the extra steps save grief.

HT1438 do i have to pay for a replacement phone, when i take my phone into the shop to be replaced or repaired. i dont have any money to pay for this, am i entitle to a free replacement phone

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