HT1438 How long does it take to repair a broken front panel of the iPhone 5 at the apple store?

How long does it take to repair a broken front panel of the iPhone 5 at the apple store?

apple doesnt fix them they switch them out

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I am wondering if anyone reading this can advise me. I'm sorry if it's a long read. Grab a brew and a biscuit
My partner and I live in a small cottage adjacent to a working farm in Wales. For the third year running, the farmer has ploughed the field that our telephone line is buried in and in doing so, has cut through our line leaving us with no land line phone or Internet access.
Unfortunately although the farmer is apologetic about the inconvenience this causes us, he is also fairly unrepentant; the line has been laid in the middle of a working field and he says that it is simply not buried deep enough to avoid being damaged by the machinery. The field is part of his livelihood and the ploughing is a necessary part of that.
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Monday came and went with no sign of an engineer. On Tuesday morning at around 11am he turned up with another engineer. They set up some equipment at the back of the house and disappeared into the field at the side with a device that looked somewhat like a metal detector. Ten or fifteen minutes later they returned and put the equipment back in their van. We thought they would tell us what was happening but they just got in the van and drove away.
During this period we have not been updated at all with the status of our fault. On Tuesday evening I contacted the call centre in an attempt to get an update and the gentleman I spoke to could tell me nothing at all about any progress but claimed that the problem was still scheduled to be fixed by Wednesday (the following day) and promised to call me back the next day between 7 and 8pm.
Wednesday went by with no further progress. The gentleman at the call centre rang me back, true to his word, but then immediately put me on hold for fifteen minutes before coming back to say that the department he needed to speak to was not available due to being 'very busy'. He did, however inform me that the line had been damaged by "pluffing" and that the entire line would need to be re-laid and this would take "special digging equipment" and also "permission from the authorities".
I enquired about escalating the case or could I at least speak to someone who could give me a more tangible update and he told me quite firmly that I was 'not allowed' to make any other calls or speak to anyone else about it. He promised me that he would ring back the following evening. I await his call with little expectation of good news.
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If you would like to contact one of the UK based BT Care Team who moderate this forum, they may be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Hello
Please don?t be mad on me but how you expect some answer on it when you know that it depends, mostly, on parts that service partner need and must order from factory directly.
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Regards,
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I am a volunteer, and not a paid staff of Lenovo or Microsoft

HT1438 How long does it take to repair a broken front panel of the iPhone 5 at the apple store?

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