HT1438 purchased a new iPhone 5 to replace a 3 - iTunes is not recognizing the new phone - what do I need to do
Purchased a iPhone 5 to replace a 3, itunes is not recognizing the new phone. All of my email accounts and calendars have switched, what do I need to do to be able to access apps?
iOS: Device not recognized in iTunes for Mac OS X
iPhone:
Apple - Support - iPhone - iTunes Troubleshooting Assistant
If the issue persists after following the troubleshooting assistant, continue with the steps below, testing to see if the issue is resolved after each section.
Ensure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch. iTunes 10 and later requires Mac OS X v10.5.8 or later.
Update to the latest version of iTunes and Install software updates on your Mac.
Check USB connections. iOS devices require USB 2.0 to function properly. If you are not sure if your Mac has USB 2.0 ports, refer to the computer's specifications. Disconnect other USB devices, and connect your device directly to a USB port on your Mac.
Restart your Mac.
Similar Messages
-
Trying to move my iTunes Music and other media from the main drive on my pc to an external hard drive but iTunes is not recognizing the new file location? Ideas?
Hello there, Underwriter.
The following Knowledge Base article provides in-depth instructions on how to migrate your content to an external drive:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Particularly of note for your situation:
External drive
This option requires more work than Home Sharing, but it creates a backup of your iTunes library on the external drive in addition to moving your content.
Notes before you start:
You can use most iPods as an external drive.
Windows operating systems don't recognize Mac OS-formatted disks (HFS or HFS Plus formats). Because of this, you can't use a Mac-formatted iPod or external drive to move your music to a Windows PC. See iPod: How to determine iPod's hard disk format if you're not sure how your iPod is formatted.
Mac OS X can read Windows-formatted iPods and drives. This means there are many ways to migrate your information from your old Windows-based PC to your new Mac.
Mac OS X: To be sure external drives appear on your desktop, choose Preferences from the Finder menu. Be sure the options for "External disks" and "Hard disks" are enabled.
Part 1: Locating and consolidating the iTunes Media folder
Part 2: Copy iTunes folder from the old computer:
Part 3: Get iTunes ready on your new computer
Part 4: Back up any music that's already on your new computer
Part 5: Copy music to your new computer
Part 6: Add preexisting music that was on the new computer back into the library
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
HT1267 i restored my iphone and itunes is not recognizing the sim card why?
okay im having problems with my iphone, it was disabled and i went to itunes to restore the phone, now that it has itunes is not recognizing my sim card that was originally in the phone during the disablement and the restoring, so i have a phone that says no service but has a sim card in it. what do i do
iPhones require a SIM card for activation. The SIM does not need to be active, but it must be for the carrier the device is locked to.
-
My iphone 4s will not turn the voiceover off, what do i need to do?
I know how to turn off the voiceover on my iPhone 4s but it keeps on turning on by itself... Whenever I press off, it will just automatically turn on
See Here for
Frozen or unresponsive iPhone
Try this First...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
http://support.apple.com/kb/ht1430
More Info here...
https://discussions.apple.com/message/19521062 -
After updating my iPhone to IOS6.1.2, My itunes will not load or sync. What should I do?
After updating my iPhone to IOS 6.1.2, phone will not load or sync with itunes. When syncin it gets stuck on waiting for changes to be applied. What should I do?
"What should I do?" -- Just wait a few hours and your battery will drain out. Then you won't have to worry about loading or syncing tunes.
Hellooo??? Apple??? Are you out there??? Two months and counting now, and still no fix for the 6.1.2 battery-drain problem. Hellooooo???? -
IPhone 3GS cannot be synced. iTunes will not recognize the phone at all anymore. How can I fix this?
It synced just fine a few weeks ago, but suddenly now it's not being recoginzed.
http://support.apple.com/kb/HT1766
-
I purchased an audiobook in Nov 2012 using iPhone 4S and then upgraded to iPhone 5 in Dec. Now I am not seeing the audio book in purchase history in iTunes. This means I am not able to get the book in my new iPhone. Please help.
Audiobooks are currently a one-time only download from the store. If you don't have it on your computer (audiobooks go into the Books part of your iTunes library) nor on a backup, then if it's still in the store you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
-
I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". I just purchased the iPhone 4S today so I know it's not the phone. How can I get my information back?
If it's corrupt, generally it would be lost.
However, there is third-party software out there that can retrieve some of the data, those of which however I could not recommend as I have never done so myself.
Also, if the old 4S was running a more recent software version than the current 4S, that may cause the issue however usually iTunes tells you exactly that.
Good luck in retrieving that information. -
I have an older iPhone (3gs) and need to upgrade to a newer phone (4S). I need to get my NOTES, CALENDAR, CONTACTS, PICTURES, etc backed up on iTunes so I can get that data loaded onto the new phone. But not sure how to do that. When I open iTunes it has a button that say "Back Up iPhone", but I'm not sure what that does. When I go into the sync options it say I have another user account and asks me if I want to merge of replace. I'm assuming it's trying to tell me I have an older iTunes Library, but don't know that. Geez, maybe people over 60 shouldn't have iPhones, iTunes just bafles me.
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
-
I just replaced my iPhone 5 because of a cracked face. I backed up the old phone to iTunes. When I tried to restore my data off of iTunes to the new phone, I got an error message saying that iTunes could not restore the iPhone because not enough free space is available on the new iPhone. Now what?
I have Apple Care+, but I'll be darned if I can find any way to contact anyone at Apple to talk to about this. They take your money, but make darned sure they don't have to support you unless you jump through a bunch of hoops first, like this site.I've done a restore.. The phone was completely wiped back to factory settings.. It then tells me there isn't enough space on the phone to restore from back up? How when the phone is empty?!
-
i recently bought a new iphone 5s from UAE , but unfortunately i did not find the facetime on my new iphone, how come that i bought a new iphone with missing options , please help
Your earlier phone must have been originally intended for sale in another country and must have been purchased from somewhere other than an authorized Apple retailer. Phones that are intended to be sold in the UAE have FaceTime permanently disabled. The option is not there and cannot be made to work.
-
What is the best way to unlock my phone 3gs so my wife can use it with her network. I have purchased a new phone on the AT&T network. I know there are alot of software companies that will sell to me but I have no idea which one I should use. Can anyone help?
To unlock an iPhone yoiu must go to the carrier and requesrt that they unlock it.
Allan -
HT4539 how do I download information from the cloud. I just purchased a new phone?
How do you download information from the cloud? I just purchased a new phone?
What information are you referring to? You may mean restoring an iCloud backup from a previous device. Or you may mean adding iCloud calendars, contacts, etc. to your iPhone.
In the former case (restoring a backup), the setup assistant should walk you through that process.
In the latter case (adding contacts, etc.), simply set up your iPhone as an iCloud device in Settings > iCloud. -
HT4993 Just purchased a new phone and cannot log onto my Apple account. Is it disabled or something?
Just purchased a new phone and my account isn't recognized to be able to purchase apps. Is it disabled?
Hello Timmy790
Try the suggestions in the article below to resolve the issue of seeing your old Apple ID on your iPhone.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
Regards,
-Norm G. -
How do i get songs that i purchased on my iphone to show up in my itunes library
how do i get songs that i purchased on my iphone to show up in my itunes library
Just plug it into your computer and you should get the option to transfer purchases
Maybe you are looking for
-
Hi, I am facing the error ''Global planning sequence was terminated with errors'' in the process chain what is the reason behind that and how to solve this. Is it because of lock entry?
-
I'm having some problems renaming a file from a form I created... here is my code below String file = request.getParameter("file"); String newfile = request.getParameter("newfile"); File f = new File("/my path/" + file + ""); File newf = new File("/m
-
How to specify date format in a schema
I got the following error when try to write data to a flat file using file adapter. I think it's because my variable's date format doesn't match what's in the xml schema. I defined the xml schema by using 'Define Schema for Native Format', but I can
-
Hi all, i'm new to this "micro Java tech" and i would like to have clear some general concepts ;-) right now i've got an application written in "waba" for running it in a Palm device, i just needed waba VM, waba classes and some applications for crea
-
IMovie 9.04 Crashing After moving Clip to Project
Hello Collective Wisdom, My partner, who has iMovie 9.04 and uses Lion (10.7.5) opened iMovie for the first time in some time (as you can probably tell). When he tried to add his first clip to a new project the app crashed. A re-boot and the same b