HT1459 i cant get the serial number bc its disabled and i cant read it onthe back bc its scratched

Question

my  son changed his password on his ipod and couldn't remember it, now it is disabled.  i have tried to remove it using find my iphone, but it is offlile.  how do i fix this?

Answer 1

Hello Jesslocko,
Before following the iPad Restore process make sure you have updated version of iTunes installed on your computer, to check that Open iTunes on your computer click on Help and then check for updates ( If there is any updates available then Install it ) and If you do not have iTunes Installed or if you want to directly update the version of your iTunes then Download and Install iTunes from here : http://www.apple.com/itunes/download/
1. Make sure your device (iPad) is unplugged (Disconnected) from your computer (this should be the computer that you use to sync your iPad or you can use any other computer with iTunes installed in it). You can leave the USB cable connected to your iPad though.
2. Turn off your iPad. Press and hold the power button on the top edge until a slider appears. Slide it from left to right to power off your device. If the slider doesn't appear (because your iOS device has frozen up) then hold the power and Home buttons down until the iPhone or iPad turns off.
3. Ensure your device has a decent amount of charge. Leave it plugged in to the mains for 10 minutes or so if you see the flat battery icon. (iPad low battery)
4. Hold down the Home button (the round button at the bottom of your iPad screen) and connect the other end of USB cable to the computer this should cause your iPhone or iPad to turn on. Keep holding the Home button until you see the iTunes and USB cable images on your iPad screen, then release the button.(iPad recovery mode)
5. In iTunes (launch the application if it isn't running on your Computer), you should see a message saying an iPad has been found in recovery mode.
6. Click OK and then click on Restore to bring your iPad to Factory settings