HT1459 My nano (6th gen.) sleep/wake button is frozen. What can I do?

My nano (6th gen.) sleep/wake button is frozen. What can I do? I have owned this less than a year

I had a broken home button within 6 months and had it replaced. Now I have a broken volume up button less than a year later. They want $65 to fix with 90 day warranty. This is a major defect and they should have recalled these units. It is insane that they are still ignoring this problem and telling people to pay to have it fixed. I'm filing a complaint against Apple.

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  • I just got through repairing my itouch 4th gen. everything is working fine except my sleep/wake button isnt responding. what can i do?

    I just got through repairing my itouch 4th gen. everything is working fine except my sleep/wake button isnt responding. what can i do?

    Looking at the teardown for the iPod here:
    http://www.ifixit.com/Teardown/iPod-Touch-4th-Generation-Teardown/3562/2
    Maybe you damaged the ribbon cable that connects the switch to the logic board.

  • I have an iphone 5 that i trade with a family member they have coverage on it. now the iphones sleep wake button doesnt work sometimes can apple replace my iphone even if i dont have the box or recipit to the product or can they just repair it?

    i have an iphone 5 that i traded with from a family member. its has coverage but now the sleep/wake button doesnt work sometimes. can apple replace my iphone and give me a new one or is it just something they can repair? i dont have the box or recipit to apple care or the iphone

    Apple can fix it without your receipt or box. They pull the serial number from the device and determine warranty status from that.  Hopefully ApplCare was registered to the product before you lost the receipt though.  If not, you can go back to the point of purchase and obtain your AppleCare receipt and Apple can help attach it to the iPhone.

  • My Ipod Nano (6th gen.) has gone white but I can barely still see the icons but not letters, what do I do?

    My Ipod Nano (6th gen.) has gone white but I can barely still see the icons but not letters, what do I do?

    Bring it to an Apple Store. That happened to my iPhone as well before it died. My nano wouldn't turn on so I brought it to an apple store and they gave me a new one

  • Sleep/Wake button not working, what to do?

    Hello, the sleep/wake button not working, do I need to go to apple store even though I don't have insurance for my phone?

    How old is the phone? You can go to Check Your Service and Support Coverage to find out where you stand warranty wise.
    There is a one year limited warranty, the only way to find out if this repair is covered is to have it checked out. There is no charge in any case for the initial check.

  • HT1430 Sleep/wake button is broken. Can I redirect the sleep/ wake command to another button?

    My wife also has an iPad 1. Her sleep/wake button is broke. I downloaded sb settings so she could shutdown to charge. She has to plug in to wake. Can I redirect the sleep/wake command to another button?

    Are you charging it from the wall outlet? Or from a computer? It shouldn't need to be powered off to charge from a wall outlet.
    However, it appears that you have jailbroken the device. This can cause problems with the functioning of the device. There's really not much we can do to help you with a jailbroken device other than to suggest you restore it to its original factory state.
    Best of luck.

  • Sleep wake button is stuck - what to do

    sleep wake button is stuck in a pressed down mode - how may I correct this? Help!

    Schedule an appointment at your local Apple Store/Genius Bar and see if there is anything they can do to help.  I wouldn't risk trying to resolve it yourself at this point just yet.
    B-rock

  • Yet another Nano 6th Gen with power button failure

    When is apple going to put its hand up and admit there is a problem with the 6th Gen Nano. My daughters 13 month old 16gig  ipod has a power button failure the same as so many others. At £120 odd its already an expensive bit of kit without having to purchase an extended warranty. Pay another £50 for a repair and another years use? I dont think so.
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  • My power/sleep/wake button not working.. please help

    Hi guys, my power/sleep/wake button not working what should i do. I went to apple store and they said i will be charge £100 as im no longer on warranty. is there another way, or app that i can use as substitute for that button?
    Your advise and help will be very much appreciated.
    Thank you so much
    G

    Hi Choustonator..
    Thank you for your your help.
    I have tried it but I dont have the assistive touch option.

  • Ipod Nano 6th gen apps

    I have the new ipod nano (6th gen), and i was just wondering what other "apps" i can get other than the ones that i started with. 

           Nope, sorry, the new nano does not have any extra apps available for it. Their available for the clickwheel nanos. But apple has not released any apps for the nano 6th gen!

  • IPod Nano 6th Gen - Functional but white screen on pressing wake/sleep button

    Hi
    I have an iPod Nano 6th Gen (out of warranty & applecare) - hasn't been dropped etc & never had any trouble.
    This morning I got the white screen after unplugging it from charging.
    I have tried hard reboot (power button + vol down). I have put it into disc mode (hard reboot + both volume buttons) and restored it to factory settings from itunes (10.6.3) . I've even put it into diagnostic mode and looked around to see if there were any tests I could do.
    Functionally the ipod works ok - plays music, volume changes, and it will shuffle on shaking/ play pause on double pressing the power button.
    The problem is when I switch off the screen by pressing the power button once - if I try to switch the screen on again I only get the white screen (although this doesn't affect music playing etc).
    The way to get around this is either doing a hard reboot (which is a pain as it removes all my settings) or by switching off the ipod, waiting 5 minutes, then switching it on again (this preserves my settings). If I switch off the ipod and try to switch it back on within 5 mins, it's straight to the white screen.
    The only other odd thing I noticed was that the screen was shaky/jolty and graphics not quite lining up etc, but this only lasted 10s and went once I started playing music...
    Any ideas as to what is causing this? I'm guessing maybe a hardware problem but it seems strange that there is no white screen on switching on, just from waking.
    It was a present from my dad and I'm very fond of it so would like to keep it/fix it if possible!
    Thankyou!

    Hello bfsf,
    Welcome to the Apple Support Communities!
    I understand that your iPod nano (6th generation) displays a white screen after waking from sleep. First let my say that you have completed some great isolation and troubleshooting steps on your own. Because the issue is still present after the fantastic troubleshooting you already completed, it may be necessary to have this iPod evaluated for service. If you would like more information on this process, please read over the information in the attached link.
    Apple - Support - Service Answer Center
    Cheers,
    Joe

  • 6th gen nano- sleep/wake button stuck- how to repair

    My 10 month old 6th generation nano is not working- seems like sleep/wake button is "stuck".  is there some way to repair this?

    Hello Ryan,
    Since it sounds like you have already tried all the usual and available troubleshooting techniques, I would make a trip to your local Apple store/Genius Bar and have them take a look at it.  Your iPod is still under Apple's 1 year warranty that cover any defects (but not accidental damage!).
    B-rock

  • Ipod nano 6th gen - the sleep/wake button does not respond. already tried resetting, restoring.Help!

    ipod does not respond when i press the sleep/wake button. 
    it only comes on when plug in to power supply or using the resetting method (pass and hold the sleep/wake & vol down button). 
    tried restoring and after restoring, ipod screen hangs, does not respond at all. same for sleep/wake button...
    lost! can someone help pls!

    Hello Ryan,
    Since it sounds like you have already tried all the usual and available troubleshooting techniques, I would make a trip to your local Apple store/Genius Bar and have them take a look at it.  Your iPod is still under Apple's 1 year warranty that cover any defects (but not accidental damage!).
    B-rock

  • My ipod nano 6th gen wake/sleep button is not working what should i do?

    I was using my ipod suddenly its wake sleep button stopped working else all is right i am not able to use my ipod  as by that button only all things can be operated i dont know where to take my ipod for care 

    Hi Atique ur rehman,
    Thanks for your query.
    If the sleep wake button on your iPhone is unresponsive, first try and reset all setting by going to Settings>General>Reset>Reset All Settings.
    If this does not resolve the problem, I would sound more like a hardware based issue.
    I would recommend that you contact AppleCare so they can run further tests and diagnostics to help you solve your solution better.
    If you can also access an Apple Store Genius Bar or Apple Authorized Service Center, that would be much better.
    Go to https://locate.apple.com/country for further support with your device!
    Thanks,
    KL

  • 6th generation iPod nano automatically turns off when I push het sleep/wake button or when screen turns black after a while. How can I solve this ?

    My 6th generation iPod nano automatically turns off (=stops the music) when I push het sleep/wake button or when screen turns black for power saving mode. Does anyone know how to solve this ?
    I have already tried resetting, connecting to PC/iTunes to check the software version, turning off/on, I don't have any inspiration anymore.
    Thanks for your suggestions!

    Hi VeerleD,
    If your iPod touch unexpectedly powers off, you may want to use the steps in this article to troubleshoot -
    iPhone: Hardware troubleshooting (The steps apply for the iPod touch) -
    Specifically -
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

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