HT1459 The support services guide is not accepting my serial number

I recently installed a new Netgear router/modem but now when I plug in my ipod or my wife's ipad, itunes does not recognize them

Make sure you are using the  correct serial number.  Find your serial number quickly
If you did not deactivate the original installation then it is possible your two allowed activations have been used and you need to reset your activation count.  To do that you need to contact Adobe Support thru chat and ask them to reset your activations.  If you ask for more than that they will tell you they cannot offer you any support.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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    Make sure you are using the  correct serial number.  Find your serial number quickly
    If you did not deactivate the original installation then it is possible your two allowed activations have been used and you need to reset your activation count.  To do that you need to contact Adobe Support thru chat and ask them to reset your activations.  If you ask for more than that they will tell you they cannot offer you any support.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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