HT1473 What if i dont know the answer to my questions for my itunes?

WHat if i do not know the answer to my questions for itunes and it locked up my card and wont allow me to buy my album i wanted?

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or           
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general  information see:
Apple ID: All about Apple ID security questions

Similar Messages

  • What if you dont know the last owner of your iphone

    what if you dont know the last owner of your iphone

    Without the Activation Lock removed by the previous owner, your phone can't be set up again with your Apple ID and can't be used.
    Apple can't do anything about this, sorry.
    Check this article as well:
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  • How do i reset my security questions? i dont know the answer and it wont let me buy anything until i answer them.

    I'm trying to buy new music on iTunes, but I cant because it wants me to answer my two security questions that i dont know the answer to. I looked it up in customer service, but it says i need some rescue email that i never set up. Im confused and i just want to buy new music!

    There is nothing that anyone in the forums can do for you. You have to contact iTunes Store Support about this now. You can email them from here. Click on iTunes Store support.
    http://www.apple.com/support/itunes/contact/
    Or you can try calling one of the phone numbers and ask for iTunes Support and explain what you are trying to do.
    http://www.apple.com/contact/

  • I got a new ipad and went buy music on iTunes and in is telling me that this is a new device on this account and wants me to answer some security questions I dont remember setting thes up and dont know the answers how do i reset the security questions

    i got a new ipad and went buy music on iTunes and in is telling me that this is a new device on this account and wants me to answer some security questions I dont remember setting thes up and dont know the answers how do i reset the security questions

    Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74313)

  • HT5312 i dont know the answer of  my securty questions

    i am traying to buy app from app store and they ask me to answer the  securty questions and i dont know the answers please help me to fix thans espicaly i redeem my account with 100 $
    thank you

    The instructions on the page that you posted from should let you reset them. If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on that page will let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - as it says on that page you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • How do i reset my security questions if i dont know the answers?

    How do ireset my security questions if i dont know the answers?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I have problem with the security questions and i dont know the answer. How i change the questions ?

    I have problem with the security questions and i dont know the answer. How i change the questions ?

    See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • TS2446 asking me a security question and i dont know the answer?

    it is asking me a security question when i am tring to buy a song and i dont know the answer. I never answered and questions when i set up the account. how do i get past that?

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • Im tryingto buya song from itunes and i need to unswer two questions that i dont know the unsewers, Im tryingto buya song from itunes and i need to unswer two questions that i dont know the unsewers

    Im tryingto buya song from itunes and i need to unswer two questions that i dont know the unsewers, Im tryingto buya song from itunes and i need to unswer two questions that i dont know the unsewers

    The security questions are new. You provide the answers to a selection of questions. Remember them since you may be asked to repeat your same answers to authenticate your account in the future.

  • HT1937 I've forgotten the answers of security questions for my account

    I've forgotten the answers of security questions for my account

    Read here:
    http://support.apple.com/kb/HT5665
    If no success, go here, ask for assistance:
    https://expresslane.apple.com/Issues.action

  • I dont know the answer to my security questions so i cannot download new music

    I don't know the answer to my security questions so I cannot download new music. How do I reset these questions without resetting my account?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108380)

  • HT1420 I dont know the answer to the security questions

    I cannot answer the security questions I am being asked, we have only recently started getting these questions even though we have purchased thing from itunes with these ipods previously, can anyone help as we have a fair bit of credit that has only been partially used?

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75368)

  • HT5312 I forgot the security answer also the email is incorrect. So can i use the other email to know the answer of security question

    I forgot the security answer also the email is incorrect. So can i use the other email to know the answer of security question

    The reset link will only work for the rescue email address that you currently have on your account. If it's wrong (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to correct your rescue email address for potential future use

  • How can we know the answers of security questions if we forgot

    How can we know the answers of the security questions if we forgot

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    (88815)

  • I can't buy music on iTunes because I don't know the answers to my questions

    I got a new computer and when I go on itunes and try to purchase music it makes me answer my questions.
    The problem with this is I don't know the answers and the email that I'm supposed the send the answers too is deactivated. I had this happened before and I fixed it I just don't remeber how, help.

    If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

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