HT1476 problems with iphone 5 charger

I have an iPhone 5 on a post-paid Optus contract and my charger for the phone has never worked.  3 months or so, now. 
I didn't need one when I first got it, but now I do, so I just called optus support and ended up in an OS call centre.  They said take the phone to the nearest Apple Shop.  Said I can't, 500 km's away.  So they said I have to go into an Optus shop and purchase a new charger, then I'm to get the Optus people to call their own call centre and the centre will organise a replacement.
Sheesh, there must be an easier way.  Anyone had this issue?  If so, can you tell me if your replacement/fix was this complex?  Thanks
J

Im guessing you're in Australia?. If you are you can call AppleCare and get a replacement adaptor shipped to you, contact AppleCare to get it set up. Also the accessories that came with the iPhone in the box have the same 1 year limited warranty as the iPhone so a replacement will be free of charge as long as there is no physical or liquid damage.

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