HT1491 Can't remember security question. What to do?

Can't remember my security answers, how can I reset?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send/Continue.
You should get a response within 24 hours by email.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

Similar Messages

  • HT1911 CANT REMEMBER SECURITY QUESTION WHAT DO I DO

    CANT REMEMBER SECURITY QUESTIONS WHAT DO I DO

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT201363 Can't remember security question answers and the email I use as Apple Id is no longer active, so I can't get a rescue email/ or verification, what do I do!!!??

    Can't remember answers to security questions and email for apple Id is no longer active, what do I do? Yes I have rang apple and they say I have to answer questions!!!

    What number did you ring ? You won't be able to update your rescue email address until you can answer 2 of your questions. You should be able to get them reset either by contacting iTunes Support or calling Apple.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I can't purchase anything unless I answer both security questions after the password and can't remember security question answers. What do I do?

    Question in subject

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • TS2446 can't remember security question,answers how to change them?

    get i tunes gift card and try buy app online, and then ark for security question, and can't remember what the answers is?! try to change but how ? can't change apple Id, because use only one emai.

    Go to this discussion and follow the process given.

  • Cannot remember security questions, what do I do?

    Cannot remember my security questions. What should I do?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • HT5312 How do I set up the rescue email if I don't have one and can't remember security questions?

    How do I set up a rescue email...if I don't think I have one? I don't remember my security questions and I need them.

    You cannot and need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94200)

  • My account is blocked. Need to buy an app. Can't remember security questions. Please help?

    I have forgotten the answers to my security questions. I can not figure out how to reset them. I looked it up and all that I saw was an option to reset them but when I checked for the option it was not available. Really confused. PLEASE help

    Forgot security questions:
    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
    3.  Rescue email address and how to reset Apple ID security questions.
      How to Manage your Apple ID: Manage My Apple ID

  • HT5312 i can't remember security questions

    Dear all.
    How can i reset my security questions to the new ones?
    Thanks.

    Click here and request assistance.
    (76573)

  • I am not receiving email with password recovery reset and I can't remember security questions

    Please Help, My phone was stolen and I cant login to find my iphone. I have not receive any email at my hotmail acct

    1)  Apple ID: All about Apple ID security questions
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security

  • I can't remember security questions

    anybody can help me change my security questions

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • HT201363 I can not make purchases into my itunes because I do not remember the security question what can I do live in Greece

    I can not make purchases into my itunes because I do not remember the security question what can I do live in Greece
    I press reset and there comes the message

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100647)

  • I can't remember any of my security questions, what do I do? The apple website just keeps sending me in circles!!!!! :(

    I can't remember any of te answers to my security questions, what do i do?? I just got the iPhone 4S and had to verify my iTunes on the phone but now the account is locked (AGAIN!!) because I can't remember the answers to the security questions. What now?

    http://discussions.apple.com/docs/DOC-4551

  • HT5312 dont remember my apple id security questions what can i do ?

    dont remember my apple id security questions what can i do ?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96578)

  • HT5312 I just bought a 15 pound iTunes voucher and when I go over to buy something it says 'provide security questions' as this is the first time of buying something on this phone, I can not remember my security questions, what do I do?

    What do I do???

    From what ive looked up on, the only way you can reset your security questions is by using your 'rescue email' thingy. But if you dont have the set up, then you just have to contact apple support.

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