HT1491 Charged twice for 1 app. want refund!
Somehow I have been charged twice for 3 apps (each app was charged and paid for twice). I want a refund! How do I go about doing this?
Hey there , welcome to the community!
Sounds like you have multiple accounts that got upgraded. Contact that payments team through the online contact form and they will be able to locate the other account. If you receive an automated reply directing you back to the community, just reply to it and you should receive a response from a representative within 24-48 hours.
Similar Messages
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Charged wrong amount for app want refund
Charged wrong amount for app want refund
Contact the AppStore Support, http://www.apple.com/support/mac/app-store/contact/
See the section "Account and Billing Support" : https://expresslane.apple.com/Issues.action -
So I gift the this app called the chemistry buddy app and sent it and when they sent me a conformation for it being successfully sent. Then I looked on my other iPhone and it was never sent I rechecked two hours later and never sent . So I resent it again and it said free but when I look at my bill I am charged twice. Is there a way to get a refund.
You can contact iTunes support via this page and ask : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Sorry if this in the wrong section guys but you lot are really helpful in here
I downloaded the free Shazam app through the app store, the app asked me a couple of days later if i wanted to upgrade to the full encore version, which i did at a cost of 3.49.
Then had to do a phone restore about 3 days ago and re-download all my apps, downloaded the shazam encore app and thought no more about it, untill my itunes bill came through and ive got 2 seperate charges for the same shazam encore app
Anybody know the procedure fore this or had the same thing happen?If you started using your non-mac email to login, you could have been suffering the same I have.
http://discussions.apple.com/message.jspa?messageID=13130943#13130943
The result: System says they are different accounts because of the different ID and you disregard the usual "purchase" buttons because they DID notice you already bought that app, but this time the charge stays. -
hello
These are user-to-user forums, you are not talking to Apple here and they don't monitor these forums - I've asked the hosts to remove yout account ids from your post.
In terms of combining accounts it's not currently possible to do so, nor to copy/transfer content from account to another. -
I was charged twice for adobe creative Cloud
I have been charged twice for Adobe Cloud
The refund has been initiated for the duplicate charge & you will be receiving the money soon.
Regards
Rajshree -
An album downloaded twice on my iTunes and I'm charged twice for the album. I want a refund for one of the charges. How do I do this?
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT204266 I was charged twice for the same app how do I get a refund/credit?
I was charged twice for the same app how do I get a refund/credit?
You will need to contact iTunes Support. You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
HT201359 I was charged twice for the same app. How can I get refunded?
I was charged twice for the same app that my son accidentally loaded. How do I get refunded?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Can someone please tell me why when i order an app on my sons ipod, do I get charged twice for it? When I tried do report a problem with the charge, it said that I can not get a refund on that item. This is the second time this has happened to me. Does it have anything to do with having more then one ipod linked to the same account? Thanks for any help you can give me!!!
It has nothing to do with have more than one device using that account.
After you purchase it once, you redownload it on other devices by the following, not like purchasing a new app.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If you really got charged twice for purchases the same app twice with the same account contact iTunes again by:
Apple - Support - iTunes - Contact Us
Make sure that they are really the same app first. -
HT204266 What can I do if I have been charged twice for an app
I have been charged twice for an in app purchase whilst playing the sims. Can I be refunded? If so how? Charged £3.99 twice.
Get a refund
http://www.labnol.org/software/itunes-app-store-refunds/13838/ -
HT1933 i was charged twice for a "in app purchase" how can i fix this?
i wanted to take advantage of the Fitstar June sale event, so i went ahead and purchased the "get lean" program which was $7.99 coming out to be $8.65 with tax. Today i noticed that i was charged twice for the exact same app. How can i fix this?
Contact the iTunes Store staff, or the application's creator, or if the purchase was charged to a credit card, dispute the charge.
(113091) -
HT3702 Charged twice for an app
Hi, i purchased an ipad app last night but for some reason i have been charged twice for that same app. How do i go about having this refunded?
thanks for your help in advance.Try contacting iTunes support and ask for a refund/credit for one of the charges : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
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HT204266 I was charge twice for an app
I was charge twice for the purchase of the turbotax app on mt iPad. How do I get it fixed?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
TS1702 charged twice for the same app
I was charged twice for the same app. How can I get a refund?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
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