HT1491 How can I change the answers to the security questions in my account?

I've used my account for purchases on my mac and other devices, but on the ipod touch it is asking for me to answer the security questions on my account, but I don't remember what I answered when I opened my account. How can I change those?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

Similar Messages

How can I change the security questions on my account without calling Apple support?

Important to note that when I try to change it on the Password and Security page on My Apple ID, it keeps asking me to answer my security questions, which I can't remember the exact answer to.
I've also tried changing my Apple ID password, but then it still asks me to answer the questions before I change them.
Please help, I don't want to waste money by calling Apple Support on the other side of the world

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101987)

HT201303 how can i change the security question's answers??

how can i change the security question's answers??
i forgot the answers what should i do ??

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

How can I change the security question because I forget the answers ?

How can I change the security question because I forget the answers ?

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312

How can i change the security question?

how can i change the security question?

Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions.
(103370)

How can be reset the security questions in apple account if it been disable

How can be reset the security questions in apple account if it been disable

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

I don't have the password of my alternative email, how can i change the security question's answers?

I need to know URGENTLY because, i bought an itunes card, now that money is in my account, but i logged in with my Apple ID in my mac and it says hat i have to answer the security questions (which, i don't remember) because it's a new device etc. Please, i need to know how to change the security questions because i dont have the passsword of my alternative email!

If you don't have access to your rescue email account (an alternate email address is a different address/setting on your account) then you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

How can i change the security question , i forget the answer

I forget the the security answer for my account how can i replace another one ?

Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to call/email apple support, they will guide you through the process of resetting your security questions.
https://expresslane.apple.com/GetproductgroupList.action

HT1918 How can I change the security questions on my Apple ID account?

I am editing my account and would like to change the security questions to other more familiar to me. Do you know how to do it? Thanks.

If you can remember them their current answers you can login here and change them : https://appleid.apple.com , click on 'Manage your Apple ID' and then 'Password and Security' on the left-hand side of your account's page
If you can't remember their answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

How can i change the security question on my itunes account??

How can i change my security question but i dont remember my old questions????

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101987)

HT201303 hello! how can i change the security question?

I have the prolem about new devide, when i want to buy something with the new iphone, they going to ask 02 security questions. But i can't remember, so how can i change it? thanks a lot.

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

How can I changed the security questions?

I am ab le to access Apple ID and uopdate all my info, However not able to change security questions. Any sugestions?

If you have a verified rescue email attached to the apple id then follow the steps in the article below to get an email to reset the security questions:
http://support.apple.com/kb/HT5312
If you don't have a rescue email or you don't receive the email then you will need to contact AppleCare for assistance:
http://support.apple.com/kb/HT5699

Forgot your secret question and I can not change the security questions to my account

نسيت السؤال السري الخاص بك، وأنا لا يمكن تغيير المسائل الأمنية إلى حسابي

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105158)

How can we change the security issues if no backup e-mail address?

how can we change the security issues if no backup e-mail address? I've tried a lot of time and I really don't know how....

Contact Apple Support to have your security questions reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

HT201240 How can I change my Apple ID password security questions and answers without providing a rescue email address?

How can I change my Apple ID password security questions and answers without providing a rescue email address?

Click here for information. If you can't reset them through the method described in that article, contact the iTunes Store staff via the link in the 'Additional Information' section.
(105909)

HT204088 How can i change my answers to those secret questions , because i forgot them

How can i change my answers to those secret questions , because i forgot them

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

HT1491 How can I change the answers to the security questions in my account?

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