HT1491 I can't access my itunes account because the security questions it asks have never previously been set up

I am accessing itunes to purchase for the first time via my PC.  After logging in it asks me to answer two security questions that have never previously been set up with no way of changing them or getting past that point in the log in process.  Any suggestions??

you will need itunes' help.  go to this site... expresslane.apple.com and get in touch with itunes...  they will have to reset your security questions.

Similar Messages

  • I have a new computer and I can't access my Itunes account.  The message says that I am allowed to have only 5 authorized computers on this account.  I do not have 5 authorized computers on my account.  What can I do?

    I have a new computer and I can't access my Itunes account.  The message says I can't have more than 5 computers on this account and I don't.  What can I do?

    First of all you should really post this in Itunes forums cause you might get more hits on it.. Anyway.. You can only authorize up to 5 comps on one itunes account.. This does not include iOS devices. Those you can have 10.
    So to fix this issue, open itunes, hit store on the left side, click log in (or your e-mail address if you are already logged in) in the top right hard corner of the page. One you log into your account you will see a a little area where it says you authorized 5 out of 5 comps. Below it should be a button to clear all those out.  Itunes will de-authorize all computers on the account then you need to go back Store tab in the menu bar and select authorize this computer.
    Remember it will deauthorize all your computers, so you need to re-authorize any other computers you have.

  • I can't access my itunes account because my aol account is not active, how do i change my user name using gmail?

    I can't access my itunes account because my aol account is not active, how do i change my user name using gmail?
    I need to change my itunes user name to [email protected] instead of [email protected] AOL account is not active anymore.
    Thanks

    Chill out guys. Clare, I suggest that you try this link below. It might be possible taht the email you are using is not what your Apple ID should be:
    How to Recover Your Apple ID
    http://support.apple.com/kb/HE34
    Recovering a forgotten iTunes Store account name
    http://support.apple.com/kb/HT1920

  • HT5622 i can't access my itunes account because there are too many devices attached too it?

    I can't access my itunes account because it says i have too many devices attached to it. I need to clear some if the devices that are associated with my account?

    Welcome to the Apple Community.
    Remove some of the associated devices using your account settings in iTunes.

  • Can't access old email account to reset security questions

    I have forgotten my security questions (or haven't set any up - I can't remember)  and am told the reset information will be sent to an old email address I no longer have access to.  I have reset all contact email addresses that I can see.  The one it tells me it will send the reset link to was the original one I used to set up my apple id.  Anyone know if there is a way around this  ?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101010)

  • How can I access my iTunes account from my iPhone.

    1- I can't access my iTunes account from my iPhone.
    Do I have to sync them or can I download the songs I bought without connecting with my macbook?
    Last time i connected the two, all my music got deleted. Must have done something wrong, but have no idea how to prevent that from happening again.
    2- My "preferences" panel in iTunes, only shows apps and books, not music- Why?
    3- I can't save any music on iClod.

    hello. 
    i followed your link on how to delete content from all things Apple, and nothing removes books, movies, music... it just gives said device(s) the iCloud/download icon on top of the book, movie...  not sure what the 'hide' purchase actually does - after X'ing/hide, everything STILL appears across all devices using that account.  could you clarify this any further?
    if i am understanding iTunes correctly, then EVERYTHING we download (free or purchased) will be FOREVER accessible with zero way for us to control what is filling up this mysterious vault called the cloud?  (creepy- apple is keeping EVERYTHING, what happens when the cloud gets full?)
    since we have iCloud.com and it shows our "stuff" that we iCloud sync from our devices such as notes, contacts, calendar... then why doesn't apple provide an iCloud.com tab that shows ALL of our purchases so we as CONSUMERS control/delete what is in our account? 
    we download ALOT of apps to try and then delete them off our devices.  that works fine, but movies and books are always there.  maybe a glitch?

  • My ipod touch has a huge collection of music that I don't want to lose or replace but my computer has now crashed beyond recovery. How can I access my itunes account from another computer or transfer my playlists to another computer from my ipod?

    My ipod touch has a huge collection of music that I don't want to lose or replace but my computer has now crashed beyond recovery. How can I access my itunes account from another computer or transfer my playlists to another computer from my ipod?

    You can transfer iTunes purchases to your "new" computer by
    iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
    You can transfer other stuff by:
    Best iPod to PC
    How to transfer or sync files from iPod to PC - Windows mac iPhone iPod software reviews - Software Wiki

  • Can no longer access my itunes account because my riginal computer no longer works. Now need to access prepurchased apps to download on my Ipod since i had to reset it. I have a new laptop.

    Can no longer access my itunes account because my original computer no longer works. Now need to access prepurchased apps to download on my Ipod since i had to reset it. I have a new laptop.

    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "You always back up your iTunes library in the event that a purchased item is no longer available on the iTunes Store," (http://support.apple.com/kb/ht2519).
    You will be using your original AppleID and password.  that works for any computer you own now or in the future.  Do not make a new appleID.

  • I have a new lap top and can't access my Itunes account.

    I have a new lap top and can't access my Itunes account, help

    Just what do you mean and exactly what happens? Error message?

  • HT201303 How can I access my itunes account through my new computer

    How can I access my itunes account through my new computer

    Your account is just a user name and password.  Just sign into your account and use it as you like.
    Are you asking about your library (music and other content)?
    It will only be where you put it.  Have you copied it from your old computer to your new one?  If not, then do that.

  • Can't access my iTune account on my iPad 2

    Can't access my iTune account on my iPad 2. But i CAN do it with my
    iPhone

    Without supplying some more details its hard to say what you should do. How are you trying to access your public library? You need to be specific.

  • HT1206 i have had bad luck with computers laitly and have 5 pc allready authorised now i have a new one i cant authorise it so i can not access my itunes account can u deauthroise my pc from my accont so i can access it again

    i have had bad luck with computers laitly and have 5 pc allready authorised now i have a new one i cant authorise it so i can not access my itunes account can u deauthroise my pc from my accont so i can access it again
    <Email Edited by Host>

    http://support.apple.com/kb/HT1420

  • HT5312 I can not access my itunes account

    I can not access my itunes account

    Going on the page that you've posted from I assume that you've forgotten the answers to your security questions (?). If you have forgotten them and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570
    If it's something else ... ?

  • I can't access my itunes account on this computer it keeps coming up with an error code missing MSVCR80.dll

    I can't access my itunes account on this computer it keeps coming up with an error code missing MSVCR80.dll

    Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
    (99486)

  • Can I access my itunes account from multiple computers?

    Can I access my itunes account on multiple computers?

    What do you mean access?
    You can certainly sign into your account from any computer with itunes.
    Your content will only be where you put it.  You can put it/copy it wherever you like.
    In some countries you can redownload some itunes purchased content:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

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