HT1491 I can't remember my security questions. How can I find the answers in order to purchase my first app?
I can't remember my security questions. How can I find the answers in order to purchase my first app?
Go to: expresslane.apple.com
Under product categories choose iTunes
Then iTunes store
Then account management
Press continue.
Now choose iTunes store security and answer the bullet questions and click continue.
Sign in with your appleid and press continue
Under contact options fill out the information and advise iTunes that you would like your security/challenge questions reset. Click send.
iTunes will respond to you within 24 hours by email.
Similar Messages
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HT1911 i forgot the answers to my security questions how do i find the answers?
it wont let me buy songs or apps without answering these but i dont know the answers....
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
Can't remember my security questions and can't access my back up email address is there a way of getting the information sent to another email?
No. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103501) -
I forgot my Apple ID password and the birthday but I remember my security questions how can I know my password (I know the security questions)
I'm curious how you forget your own birthday?
dodidoid wrote:
I forgot my Apple ID password and the birthday
you can try here first:
iforgot.apple.com
https://iforgot.apple.com/password/verify/appleid
or
Contacting apple id support
http://www.apple.com/support/appleid/contact/ -
I can not remember my security questions, I can not remember my security questions,
I can not remember my security questions,
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT1725 i dont remember my security question how can i reset them
I dont remember my security question hoe can i reset them
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support -
I want to download apps with my iPod but I can't remember my security questions.
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
Forgot the answers to my security questions how do I recover the answers
Forgot the answers to my security questions how do I recover the answers
Try this
https://discussions.apple.com/message/18402551#18402551 -
How can I change my security questions? I am trying to use a different computer and I do not remeber the answers to the questions
Click here and request assistance.
(74994) -
hey all
i have moved to a new country from the US and now can not purchase any new stuff as I get asked for my security questions. I do not remember them and worst of all do not have a safty email.
Is there anyway this can be solved. I can not get support to call as they do not accept my number.
Any assistance will be awesome...Kappy's User Tip here will walk you through the steps - you may be able to get assisteance without long-distance phone calls. Only Support can unravel this for you.
https://discussions.apple.com/docs/DOC-4551 -
HT5625 i dont remember my security questions how can i change them
how do i change my security questions because i dont remember them and i need them fer buying apps and music in new devices (iphone 5s)
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
(93751) -
HT5312 I can't remember my security questions how do I get help??
My son has added a iTunes card but he's forgotten he's security questions can anyone please help me??
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
HT5312 how can i retrive my security question because i forgot all the answer
i forgot all the answer in my security question
Welcome to the Apple Community.
Contact Apple through iTunes Store Support -
HT1918 I forgot the answers to my security questions, how do I change the answers?
I forgot the answers to my security questions, which I made the answers along time ago. How do I reset them? It will not allow me to purchase anything on my account.
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
Can't remember my security questions and can't ring apple support ? What should I do ?
Please someone help this is very irritating
You can do it via email here. Fill in the form but be aware it takes a little time.
Rescue email address and how to reset Apple ID security questions
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