HT1491 I purchased a game that was free and have now been charged for it. Who do I contact?

I purchased a game that was free and have now been charged for it. Who do I contact?

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

Similar Messages

  • I downloaded an games that was free why was i charged 24.00

    i downloaded a game that was free why was i charged 24.99 for it

    same thing happened to me... but in my case, i didn't download the application, it just downloaded itself on a different phone or pc (maybe coz it's not on my phone) and used my apple id then charged me 12.40 bucks! i tried to report this in my purchase history but eveytime i click the 'report a problem' button it always directs me here http://www.apple.com/ca/support/itunes/ .. i don't know where the **** in that link could i report this application...
    BTW are we allowed to mention the name of the application here?

  • HT3702 i need my money back, i have just been charged for an unauthorised purchase for NHL app on my Apple tv??

    My debit card has just been charged for unauthorised NHL app  purchase on Apple tv?44.99 euro? I need my money back asap!

    If you didn't make the purchase, and nobody else has access to your account and may have made it, then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • I was playing bubble witch saga yesterday and asked for bi was playing bubble witch saga yesterdayubbles then I canceled them but have still been charged for them the ID MHJS95VZLO it was for 69 p

    I was playing bubble witch saga yesterday and canceled extra bubbles but have been charged for them.ID MHJS95VZLO it was for 69p

    I was playing bubble witch saga yesterday and canceled extra bubbles but have been charged for them.ID MHJS95VZLO it was for 69p

  • I accidentally purchased a book that was free

    Ive tried deleting it b ut it says i can still download from iCloud and its still in my ibooks library. How can i get it out of my ibooks library. Ive tried the whole going to purchased and clicking on the x, but it still stays in my ibooks lirbray. How do i PERMANENTLY delete the book from everywhere on my mac. From all apps and icloud ?

    This is not the Correct forum. Please move the question to the Correct forum.

  • Hi recently I received a popup MSG that iOS6 was available to download for my iPad. This also came with about 6 apps to download. However these Apps have now been installing for over two days, I have tried all sorts to try to stop or cancel them?

    Thought I had already posted a question re frozen installing apps offered with new iOS6?

    Purplehiddledog wrote:
    I do backup with iCloud.  I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud. 
    I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
    I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever.  Is that right?
    In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
    If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

  • I purchased Elements 12 in March 2014 and have never been able to install it.  Order numberAD011666146.  please advise

    I have never been able to install and activate Photoshop Elements 12 for which I paid $169 in March 2014.  your orders page says no such order, but I have a copy of all the paper work with the order number and serial number.

    why haven't you been able to install and activate?

  • HT5622 I got charged for something that was free

    i was in the iTunes app and i was looking at some TV episodes and there was a free section. i clicked it and there were a bunch of episodes from the tv show "24" and i clicked download for the episodes that were available. then i went to the home page, scrolled down and there was about 3 dollers missing from the ballance that shows in the ios version of iTunes.
    i would really appreciate someone telling me how i can get that back or is there a way to restore that amount, becasue i clicked download for something that was free and didnt cost.
    HELP!!

    Please check your purchase history first to see if the download wasn't for free. Maybe the store credit balance wasn't up to date and refreshed with the free download.
    Steps to check purchases: http://support.apple.com/kb/ht2727

  • I have been charged for my 'free' Education £70 gift card

    I bought a macbook air i7 haswell, 256GB flash drive, 8GB from apple using the education discount.
    It said I would receive a free £70 gift voucher as part of this deal they have which expires on september the 6th.
    I just received my bank statement and it shows me being charged in 2 installments:
    70.00 - This is taken out the day the gift voucher was dispatched.
    1080.80   - I assume this is for the Macbook Air.
    Why have I been charged for a 'free' education gift card??

    That is a question for whomever sold you the Mac. There are only users here. Apple is not here. Apple does not answer questions here.

  • I'm worried about what will happen if I delete my recent backup data from the phone I still own? Will I lose any progress in games that was saved in the backup?

    I'm worried about what will happen if I delete my recent backup data from the phone I still own? Will I lose any progress in games that was saved in the backup?
    I have an iPhone 4S and I keep getting those irritating notifications that tell me I need to upgrade my storage or free up space. I've deleted all I can from my music and photos without losing too many precious memories, but it's come to the point where I think I need to delete backups. However, I'm just worried that I will lose all and any log-in information that I don't remember and app/game progress that was saved to the iCloud. Please Tell me what will happen/what I can do?

    If you are asking what happens when you delete an iCloud backup, it only deletes the backup from your account.  It won't do anything to the data on your phone or in your iCloud account.  If you don't need to backup you can delete it.  (If you no longer want to back up your phone to iCloud, turn iCloud backup off in Settings>iCloud>Backup.  Then your phone will back up to your computer each time you sync it with iTunes.)

  • I have been charged twice for coins for a game that was downloaded thru the itunes store, how do I get reimbursed or cancel charges

    I purchased coins to play a game thru iTunes store on a game that was downloaded from the apps, however both times I purchased the charges were recorded at least twice, once it was charged three times.  How do I get these reimbursed or reversed?

    You can contact iTunes support via email via this page (I'm not aware of any phone support for iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 i paid for a game that was over 50mb while not in a wi-fi area and the game never downloaded, what do i do?

    I paid for a game that was over 50mb while not in a wi-fi area and the game never downloaded, what do i do?
    The name of the game was "Zuma's Revenge!" It cost $1.99.

    Welcome to the Apple Community.
    You can re-download content purchased from the app store using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the app store using the purchased option which is revealed by tapping the updates option at the bottom of the screen of the App store app on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • HT3702 Been charged for an app that said was FREE

    I have been charged for an app from the itunes store on my iphone that said it was FREE. Where do I ask for help and get a refund please. charmed19

    Did you add or change your card details when downloading it i.e.is it a temporarory holding charge : http://support.apple.com/kb/HT3702 ?
    And/or have you made in-app purchases in it ?
    If not then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • I just downloaded iTunes on my new PC and all the music that I have purchased through ITunes that was backed up on the cloud won't play. It is telling I must authorize this computer before it play pre purchased music. how do I authorize my computer.

    I just downloaded iTunes on my new PC and all the music that I have purchased through ITunes that was backed up on the cloud won't play. It is telling me I must authorize this computer before it can play pre purchased music. how do I authorize my computer to play this music?
    Thank you for any assistance.

    Tigon's already got you covered here. But I'll chime in with some English localisation advice.
    There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
    The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
    If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
    Then you'll find the control in the Store menu:
    Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

  • How do I know games and programs that become free? I want to know the programs and games that become free first first

    How do I know games and programs that become free?
    I want to know the programs and games that become free first first

    You are allowed to have two activated installations so there should not be a problem having working installations on the two machines.  If by chance you have somehow tied up two activations for the one machine you can have Adobe support help resolve that thru chat.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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