HT1491 In apps purchasing.

Guys, when i am trying to buy somthing from ( in app. Purchasing) it give me a message says contact apple support for assistance. All my information are correct.

If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (on these forums we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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HT1491 I'm using a prepaid credit card to make in app purchases. Every 2 days or so, I will attempt to make an in-app purchase and it will say "Unable to complete transaction at this time. Please contact iTunes Store Support."

     Like I said, I often play iOS games on my iPhone 4S in my spare time. Sometimes, if the game is good enough, I will attempt to make an IAP (In-App Purchase). Sometimes, I have no trouble with this. Other times it will say: "Unable to complete transaction at this time. Please contact ITunes Store Support. I primarily use a prepaid credit card by AMEX called Bluebird. I always make sure that I have plenty of funds available in it. For instance, tonight, it has roughly $200 stored. So I try to make an IAP for $10 and it works fine. Later I make another for $15, no trouble there either. Then I try to make a purchase on the same game for $2.99 and it gives me that error message.
     This has been happening on and off for the past 3-4 weeks only. Every few days it happens, I contact the iTunes Store Support, and sometime in the next 24-72 hours they get back to me. They then apologize for the inconvenience and fix the problem. But the main problem is that their fix seems to be only temporary. It happens irregardless of how much money I have available on my card. I've even had it happen when I had just redeemed a. $50 iTunes gift card and was trying to make a $5 purchase. It doesn't seem to matter if I've spent a little bit or a lot of money that day. It doesn't care for which game I am purchasing the IAP. TThis never happened to me before a month ago. Now it won't stop. And it is incredibly frustrating that it seems to happen for no rhyme or reason out of the blue. Then I'm stuck waiting on the support staff to get back to me for the next few hours to few days, depending on the day.
     Is this happening to anyone else? Does anyone have any ideas why this is happening? Or how can I prevent it from happening in the future. The support folks at Apple are nice, but I'm tired of emailing them every other day with the same problem. I'm sure they are quite tired of getting emails from me at the same frequency. Any assistance would be appreciated. Thanks in advance.
Nick
P.S. my Internet connection is working perfectly. No technical difficulties whatsoever other than the inability to make an IAP. Also, after it gives that unable to complete transaction message, I can no longer buy anything with my apple account until tech support fixes it. Any suggestions or ideas appreciated.

Thank you Brian, but I just tried that, and it didn't work, I'm still getting the same messages.

HT1491 i cant buy any in-app purchase for global war game... help please?

as stated.. i cant buy anything from (Global war ) inapp purchase keeps failing...

Do you have Restrictions on? Tap Settings > General > Restrictions and look for In-App Purchases.
Try downloading something else from the App Store, to make sure there isn't a connection issue.
If it isn't restrictions or a connection issue, contact the iTunes Store people using Express Lane.

HT1491 My in app purchase did not complete

Made an in app purchase of "dollars" in Big Win Soccer - the payment went through iTunes and the transaction was recorded to be completed, but when my son entered the game, his "Big Bucks" was not updated to reflect the purchase. What do I do next?

Click here and ask the iTunes Store staff for assistance.
(107621)

HT1491 Why cant i make an in app purchase. It always says Your purchase couldn't be completed go to this website

Why cant i purchase in app purchases. It always says "your purchase cannont be completeed"

Click here and request assistance.
(82002)

HT1491 I got a receipt of an app purchase that I did not do?

I got a receipt for an app purchase that I did not do?

These are user-to-user forums, they are not monitored by Apple. You can contact iTunes support here : http://www.apple.com/emea/support/itunes/contact.html

I have one apple ID for multiple devices in my family. I'd like to keep it that way for itunes/app purchases. I would like a simple step 1, step 2, step 3 response on what I need to do to separate all other features like imessage, contacts, emails, etc.

I have one apple ID for multiple devices in my family. I'd like to keep it that way for itunes/app purchases. I would like a simple step 1, step 2, step 3 response on what I need to do to separate all other features like imessage, contacts, emails, etc.
I have been reasearching how to do this on the internet, but I haven't found an easy explanation yet. My family is going crazy over each others imessages being sent to others in the family and not being able to use FaceTime because of conflicting email addresses. I have read that if each person gets their own iCloud account, this would work. However, I need to know what to do after I set everyone up with their own iCloud account. Do I make that the default email address to be contacted or can they still use their hotmail email addresses. Any help- with easy explanation- would be much appreciated!!

We do this in my family now. We have one account for purchases, so it is used to share music and apps (I think that is in Settings/iTunes & App Stores). Each iDevice has this configured.
Then, each of us has our own iCloud account that is configured under Settings/iCloud. That then allows us to have our own Mail/Contacts/Calendars/Reminders/Safari Bookmarks/Notes/Passbook/Photo Stream/Documents & Data/Find My iPhone/and Backup. That Backup piece is pretty sweet and comes in handly if you replace your iDevice. You can just restore from it.
So we all share the Apple Store account but we all have our own iCloud accounts to keep the rest seperate or things like you mentioned are a nightmare.
In answer to what iCloud does for you: http://www.apple.com/icloud/features/
Think of it as an internet based ("cloud") area for all of those items listed in my response. What you need to remember is photo stream only maintans the last 1000 pictures so don't count it as a complete backup solution for your pictures. Even though I rarely sync with a computer these days, I do still try to sync my phone with iPhoto (I have an iMac) so that I have copies of all of my pictures. 1000 may not stretch as far as it sounds.
Message was edited by: Michael Pardee

Help! I have a new iPhone 5s. My husband just lost his 4s, so I want to give him mine. Want to use same Apple ID so we both have access to itunes/apps purchases. Want to separate contacts, messages, mail, etc. I cannot change iCloud address.

Help! I have a new iPhone 5s. My husband just lost his 4s, so I want to give him my 4s. We want to use same Apple ID so we both have access to itunes/apps purchases. Want to separate contacts, messages, mail, etc. I cannot change iCloud address on 4s iPhone. Also, when I tried to change iMessage I got a message that if I deleted my id (which seemed to be the only way to get my husband's I'd there), I would not be able to receive iMessages on any device.
Would someone kindly tell me how to set up th 4s for my husband so that we can keep our info separate? It would be most appreciated! Thanks!!

Hey Fagen!
You will want to see the following article for guidance on achieving the result you wish to achieve:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
I would just follow the instructions from this article to give your unused 4s to your spouse. Since you have already started using your 5s, you will still be receiving iMessages on that phone and will have no need to receive them on a device that has been replaced. Thanks for coming to the Apple Support Communities!
Cheers,
Braden

In-app purchase of tangible goods

Hi,
I like apps that teach us and our kids.
I also like in-app purchases. They allow developers to offer their apps for free with some partial (but very useful) content
and make money with additional content/software that they sell as add-ons.
I clearly see one missing component in this process:
In-app purchase of tangible goods
Imagine you are studying drawing on iPad.
You are watching a training video. Instructor says:
”For the next lesson we will need the following Chinese 18 century brushes and acrylic paints. (shows picture of tools)
You can buy them yourself in a local stationary store,
OR
You can click here and receive complete kit of brushes and paints necessary for this lesson for just $9.99.
This kit also includes templates for practicing. Delivery will take only 3 working days"
Another example:
Imagine you are learning to cook Thai food on your iPad.
You are watching a training video. Instructor says:
”To prepare the following Tom Yam recipe you would need the following fresh ingredients (meat, prawns)
which you can buy in your local grocery store and the following traditional Thai herbs and spices. (shows picture and descriptions).
Complete kit of Thai herbs and spices for this and other lessons is available as in-app purchase for just $4.99.
Click here and we will deliver it to you in 3 working days"
Is this something you would love to do in your app ?
I think, Apple has everything necessary to make it a one click experience for users: calculate price including shipping and taxes,
collect payment, send prepaid UPS label to app developer (or specified vendor).
I wonder if this idea makes sense ?
What do you think?
Alex Goncharov
Surrey, BC
Canada

...or be responcible to do full refund and disable these in-app purchases if people will complain ?
Would that work?

I bought a new app ($0.99), bought $19.00 worth of on app purchases and the app crashed, now it says that I have to start a new game since i had just started it and didn't get a chance to save it, so my question is, how do i get my money back?

I bought a new app ($0.99), bought $19.00 worth of on app purchases and the app crashed, now it says that I have to start a new game since i had just started it and didn't get a chance to save it, so my question is, how do i get my money back?

I'm keeping the app, i just need the $19.00 back.

Error reading when trying to make in app purchase

I have the "isingworship" app and it will not let me purchase songs within the app... I made sure my in app purchase is turned on. 2 error messages come up when I try to purchase a song 1. We cannot connect to the iTunes store, and 2. please contact apple.come/support. The only reason I purchased and Ipad was to use this this app at our church and now it wont even work. Someone please help!

Have you contacted iTunes Support ? If not then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

What is the license for an App Store App? In-App Purchase? Re-downloads?

Hello All!
I purchased an iPhone 3G when they initially came out. My wife bought one (and uses my iTunes account on it exclusively) about six months later. I couldn't find and understand what the licensing agreement was about installing the same app on multiple devices. I wanted to be legal and do it right, but I knew I could download the same app on both phones (with a single purchase) since they both use the same iTunes account.
I asked the iTunes store support via e-mail for a clarification of the policy since I couldn't find or understand the legal version of application licensing through the iTunes store on the Apple website. I got the run-around and no simple yes or no answer after several back and forth replies. So, I posted a message here and received a number of replies telling me that it was legal (not just possible, but LEGAL according to the EULA and the iTunes Store's licensing agreement -- which does vary considerably with each type of product sold). I proceeded accordingly since then based on that information, since I couldn't get a simple yes or no answer from iTunes Support about the really simple question I asked them. I was just attacked about my total ignorance on a different website by a user when I questioned the change in In-App purchase policies. I know Apple has seen a spike in these purchases, but it's been driven (quite literally) by the GPS app subscriptions, not true in-app product purchases.
Up until now, I've avoided in-app purchaes because I just didn't like the fact that if it was lost due to some failure in hardware (or backups not working correctly, as that was a real problem with the iTunes software for some time for me), I had no ability to re-download it again, like the app itself. Now, with the policy change allowing for developers to avoid having to make a Lite version and make buying the full version an in-app purchase, this will make it unavoidable for certain applications if I want the full version.
*So, I've got several questions, and would appreciate an Apple employee response, in addition to others who really know (and aren't just doing what is possible). Is it legal for a purchased app to be installed on multiple devices concurrently? If that is legal, can an in-app purchase be installed on multiple devices concurrently (and is possible to make this download without additional charges)? And finally, can in-app purchaes be downloaded again if there is a hardware failure (and no valid backup to restore from) or do I have to buy it all over? If that last question has an answer of no, it's going to help me determine who I buy from.*
I'm not a fan of these in-app purchases since they weren't re-downloadable when problems occurred (as least that's what I was told), so as I said, I've avoided them. Obviously, I'm going to have to change that policy, but I want to know that my purchases will be safe. I like seeing the app on my computer's hard drive as a real file (and in iTunes as a listed application).
I'd appreciate someone clearing this up for me as I took the first time I asked as a basis for my decisions since then and now I'm being told that was all wrong. I wish there was a simple link, in non-legal terminology, that would explain the licensing rights for each type of product being sold in the iTunes store on the Apple website itself. If there is such a place, iTunes Support should have told me about that when I contacted them in the first place when my wife first got her phone (but instead, I had to get answers here because it seemed like Apple's support is just automated computers guessing at appropriate responses to questions). It was such a simple question and I couldn't get an answer, even after 2 or 3 back and forth replies. It was rediculous!
Would someone please clear this up for me?
Thanks!
Jim

@wjosten:
I really appreciate your input, but I'd like an Apple employee response to rest my hat on (like JasonL, who has responded to my posts previously -- his user account is marked with an Apple icon and says Apple Employee on it). I know it's not official, but after getting attacked on another website for this question, I knew I had to head here. I couldn't get straight answer from Apple's iTunes Store Support, so I wanted to have someone attached to Apple sticking their neck out.
*A few questions for you, though, with the in-app purchases of both subsciptions (like with the GPS apps) and product additions, since I've never used them before because of fear of losing them. When you make an in-app purchase, and then I want to put it on my wife's phone, does it come up the same box saying it's free to download because you've already purchased it? How does this work with subscriptions, which would have to update the developer's servers somehow (to know how long to provide a service for)? I have MotionX GPS and need a subscription for esentially the app to work fully. I'm still in the 30-day free window, but it's not installed on my wife's phone. If I want to continue the service, will I be able to buy one subscription and just re-download it on her phone (and it would give her phone the same expiration date for her service from them)? Would it just update MotionX's system when the initial purchase is made and any additional downloads would be ignored (as long as they were made under my iTunes account)? This is particularly confusing because MotionX says you can stack subscriptions, so I would think each download would have to be paid for in order to do this. See what I mean?*
*I know about music being non-redownloadable, but also thought the same was true for all media except for apps (movies, TV shows, etc.). Is that also not true? It's not a big issue for me, since I don't get most of my media from iTunes, but I'd like to know the right answers when I do.*
Thanks for helping someone who doesn't understand Apple's SLA's or how to find them online on their system. Yes, I'm a PC, but am considering a Mac for the near future, but I've never had a lot of luck finding information in Apple's support knowledgebase at all. Microsoft's KB works better, but it just may be I'm used to it since I've used it for almost 20 years. I've only been using Apple's for going on 15 months.
Really, if you can clear up these other questions, I'd be happy to call it solved. I appreciate it a bunch!
Take care!
Jim

After ios 8 update on ipad mini. None of my apps connect to app store for in app purchases.

In app purchases worked before ios 8 update was installed on ipad mini. Restrictions are turned off. Can login to app store and purchase and download apps. Can't do in app purchases. Anybody else have this problem?

We have read that any apps that use the google map app (removed by ios6) will not work. We have lost a great camping app for this reason, and have heard that some weather apps are not working either. The company line we've been given is it's up to the app developer to rewrite their apps. ***** doesn't it.

TS1702 I bought 100 minutes for my daughters pinger ex app. The minutes never showed up and it says "You've already purchased this In-App purchase but it hasn't been downloaded". What do I do? How do I download it??

I purchased 100 Pinger EX minutes on my daughters ipod, the minutes never showed up and it says "You've already purchased this In-App Purchase but it hasn't been downloaded". How do I download it????

-First try contacting the app developer/go to their support site.
Next contact iTunes
Apple - Support - iTunes - Contact Us

Here. Hi I buy pack but the problem is you already purchased in-app purchased but it hasn't been downloaded pls fix it for me and I buy before 15 days pack 19,99 and 4,99 and the same problem in game world strike

Hi I buy pack but the problem is you already purchased in-app purchased but it hasn't been downloaded pls fix it for me and I buy before 15 days pack 19,99 and 4,99 and the same problem want or were can I fit it pls

The e-mail for World Strike support is: [email protected]
You need to contact them with your questions.

HT1491 In apps purchasing.

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