HT1491 It is not letting me download music because it keeps asking security questions that we dont know amwsers too. It says its a new device so we tried to hook up to computer and it says same thimg. I have 50.00 to use for that account but how can I use
I have an I phone 4s and I got 50.00 gift card for christmas and I put it on my itunes account. Now it wont let me use it cause it keeps asking security questions that we do not know the anwser too. Questions we never set up. What can I do to be able to use the 50.00?
Contact iTunes:
Apple - Support - iTunes - Contact Us
Similar Messages
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My Iphone will not let me download apps because it says my apple id is disabled, I have changed my password four times and it still is saying the same thing. What do I do now?
Contact iTunes to re-enable your account at expresslane.apple.com
You can reach them by chat or email. -
I have an iPhone 4 it won't let me download any apps I keep getting the message that my device has no memory left and I do have 1.9G left what's wrong as far as I know everything is up to date on the phone it is running slow please help thanx!
I figured out what was going on the app had miss represented how much space it would take it had said it was 1.2g's however it was really 1.9g's which was all I had left on the phone I downloaded it to my computer first from the apps store then was able to see this. At that point I was able to rearrange some memory to accomadate it's size thanx for the help.
Mick -
My Computer will not let me open itunes at all. It tells me that the itunes libary can not be read because it was created by a newer version.
If you still have an issue you may have to see about using the iTunes version (application) included with Snow Leopard 10.6 from the installer or an another one if available online, and see if that will install.
Sometimes you may have uninstall the bits left in your system by the earlier (or later) iTunes installers; as they all leave a trace and these can stop a different version of iTunes from being installed.
Not sure if the following site/link will tell the method...
•Apple - Support - iTunes - install & update:
http://www.apple.com/support/itunes/install/
•Troubleshooting iTunes installation on Mac OS X:
http://support.apple.com/kb/HT2311
Good luck & happy computing!
ps: i see you resolved this issue. it's magic! -
Hi All! 1st time I have had this problem: Itunes store says I have never made purchases from this computer (I have, many times) and is asking security questions that I don't know the answers to. What next? If I keep missing the questions, it is threatening to lock me out of my account. I am sad.
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75608) -
I have a CC student membership for one year, but I can only download trial versions of for example illustrator and indesign (30 days). How do I solve this problem?
If there is no billing issue,
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
If you use Photoshop at all, you may need to install the latest update to resolve this issue. See this blog post for more information:
http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html
If you do not have Photoshop, then try the solution that others have mentioned previously:
Open the Adobe Application Manager (AAM).
If applicable, let AAM complete any automatic updates and restart itself.
Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
Open a CS6 application (e.g. InDesign CC).
If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.
Refer to: Re: Top Ten Questions About Creative Cloud
creative cloud software says my free trial has expired, but I have a paid subscription
Regards
Rajshree -
I am trying to download a song from iTunes and it is asking security questions that I don't remember setting up. Therefore I do not have the correct answers. Any help?
You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submit this form.
(95884) -
I want to buy the Craigslist pro app and when I sign into iTItem as described and fast shipping! Aunes with my Apple ID and password ( both of which I know) it then asks security questions that I never chose ( or are even options to chose) in my profile.
If you don't know their answers then if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
Hi my question is how can I sort and delete photo files which I have had backed up multiple times? Another way how can I get rid of from the duplicate?
Provide the name of the program you are using so a Moderator may move this message to the correct program forum
The Cloud is not a program, it is a delivery process... a program would be Photoshop or InDesign or Muse or ??? -
Every time I try to download something onto my ipod touch 4g it asks security questions that I don't know.
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
Hi, I'm an Apple account when I download paid me $ 25 Sharzhsh their security question that I've forgotten what I have to help me ... I'm grateful
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Nobody on these boards can reset them for you.
(92294) -
iTunes is not letting me download certain songs from my phone or my computer. Keeps saying "Could not purchase "name of song." An unknown error occured (5002). It let me buy 1 song, afterwards it didn't let me buy any. I checked my credit card info, and my password is correct. and it's still not working. Help Please!
I'm having the same problem on iPhone 5 and iPad.
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I'm trying to buy new music on iTunes, but I cant because it wants me to answer my two security questions that i dont know the answer to. I looked it up in customer service, but it says i need some rescue email that i never set up. Im confused and i just want to buy new music!
There is nothing that anyone in the forums can do for you. You have to contact iTunes Store Support about this now. You can email them from here. Click on iTunes Store support.
http://www.apple.com/support/itunes/contact/
Or you can try calling one of the phone numbers and ask for iTunes Support and explain what you are trying to do.
http://www.apple.com/contact/ -
I cant download songs because i forgot my security questions, and i dont have a rescue adress
I Have been trying to download songs but i can because i forgot my security question answers, and i dont have a rescue email adress to change the answers
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I am being asked security questions that i have never had to do before to download apps
I am being asked security questions when trying to download apps. I have never set up these questions so cannot answer the and even if I try no answer is accepted.
Is there a solution so I can continue to download apps?Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74957)
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